The complaint has been investigated and
resolved to the customer's satisfactionResolved Flagler Hospital — poor care
resolved to the customer's satisfaction
My partner checked into the emergency room with severe pain in his lower right side. He had a cat scan and was told he needed an immediate colonoscopy. He was told he had to drink two small bottles plus one gallon of the prep liquid. After the procedure the next day he was returned to his room at 5 pm. He had had nothing to eat (except clear liquids) for more than 48 hours. He was not even offered a sip of water or anything to eat after the procedure. We were told he couldn't leave until he was discharged by the doctor on the floor, which didn't happen until 2 hours later. During this time the patient next to him received 2 dinners and Barry was given NOTHING. He had given his history of heart disease and especially arrhythmia, and was not told anything about how to restore his electrolytes and potassium levels. This led to the worst arrhythmia he has ever had. He passed out in the middle of that night and hit his head. After complaining to the hospital I was told they would use this as a learning experience for their staff. Beware of Flager Hospital!