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Markham Stouffville Hospital Customer Service Phone, Email, Contacts

Markham Stouffville Hospital
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www.msh.on.ca
www.msh.on.ca

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1.4 11 Complaints
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Markham Stouffville Hospital complaints 11

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K
9:01 pm EDT

Markham Stouffville Hospital Surgery and Dr. Emily Liu

Dr. Emily Liu at Oak Valley/MSH is negligent as a doctor and surgeon. She has been dismissive of all my post surgery needs and care to the point this has cost me a much longer healing time. Patients also have to wait 2 plus hours after their scheduled appoinments because she decides to go on lunch break during appointment times. She has no bed side manners and blows of what you're experiencing by comparing you to other patients. She has no disregard for how patients mental and physical well being are impacted by surgeries they go through. There's so much more to report but I'll save the story for when I officially report her to the hospital as everything has been documented carefully. Thank goodness for the nurses at Oak Valley /MSH.

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2:15 pm EDT
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Markham Stouffville Hospital Emergency triage

I took my daughter to the emergency department on Saturday night, March 11/23 regarding bad stomach cramps she was having. Her name is Milanna Fox... Although I was very pleased with all the staff and we were in and out quickly, I was very upset about Triage. I was in the triage with my daughter, who is 18 years old, and the lady asked if my daughter was sexually active right in front of me and she very hesitantly answered yes. I was shocked and she was so embarrassed. After, I guess the triage lady noticed the look on my face, she then asked me to leave. She proceeded to draw the curtain and apologize to my daughter for asking in front of me. This was a very personal question and should have been asked without me present. I just don't want this to happen to any other family.

Thank you

Desired outcome: i would like the triage employees to be trained on what questions should or should not be asked in front of their parents.

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Zachary 2001 nnnr
, CA
Sep 21, 2023 9:20 pm EDT

Well, at least you know now. LOL. but since she is 18 you have a point.

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10:08 am EDT
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Markham Stouffville Hospital Emergency doctors, etc...

Hi just a quick questions how come they can write on the patient report said all neurological exam is normal when in-fact a patient whose loss of consciousness without warning sign been there twice and they wrote on report said neurological exam normal when in fact they weren't able to perform the walking/balance test because patient wasn't able to walk at all and no walking test was done but how come can said on report monitor 3 hours and all neurological exam is normal when in fact the person can't walk/ imbalance and they discharged right away.

Loss of loss of consciousness 3 times no warning sign in different years; when don't admit in person even no person able to monitor it. If loss of consciousness again just come back. (Why would come back to this when they eventually discharge it. No MRI No CT scan, etc. Just the basic ECG and Blood work. Then just place on IV for 3 hours no repeat a neurological exam which different what they wrote on reports.

Please explain.

But why someone with inner ear problem allowed to stay in the hospital for 1 week at a least.

Desired outcome: We would like some clarify.

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Is Markham Stouffville Hospital legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Markham Stouffville Hospital to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Markham Stouffville Hospital is known for their high standards and safety. If you're thinking about dealing with Markham Stouffville Hospital, it's wise to check how they handle complaints.

Markham Stouffville Hospital earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Markham Stouffville Hospital. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Msh.on.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Markham Stouffville Hospital has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Markham Stouffville Hospital has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
M
11:33 am EDT

Markham Stouffville Hospital Christina - 3C room 8

Greetings all*

My name is Masood, it's funny I've never really felt so disrespected, treated miserably and get yelled at for visiting my father, bringing him some food and water from home after he had a heart attack and was taken to this filthy place. Christina, along with the other nurses and receptionists have absolutely no understanding of how to speak to a customer. There are always two sides to a situation but believe me when i tell you all, i was told by the nurse's and Christina for the very first time - "we are asking nicely, please stay outside the hall, you can not be here" I was listening to this and thinking to myself.. are they supposed to ask me rudely? Is there job not to be polite atleast? It's not like I was resisting or was not agreeing.. they wouldn't give me a chance to speak. Horrible customer service. We are tax payers and get treated like this when our family members are sick.. they also do not change the bed sheets, clothes, or help patients at all from what I just witnessed. One thing that I learned? When I ever face heath problems God forbid, I am never coming to MSH. Any other facility but here, thanks to Christina for wrecking the rep of MSH.

Desired outcome: Teach Christina from 3C room number 8, along with the African nurse how to speak to patients, their family members. The way they treat family members and patients is like animals. It was as if I'm not a human, rather a subject.

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6:28 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Symptoms Vision changes problems Testosterone very low Pituitary not function Migraines Bone and joint pain Even on adhd meds cant stay awake. Sleep 20hr a day Lost weight strength. CRP almost 15 acth high RDW high MCH low. ESA HIGH. Request Mri as per endo. Go to hospital asap get mri Got ct. Report no hemorrhaging. Refused Mri refused Referral. Told I...

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10:07 am EDT

Markham Stouffville Hospital Covid risk here

Hospital policy no gloves? Putting me at risk having to touch filthy door handles that everyone has to touch before entering the Covid assessment area. They don't even have an automatic door or someone opening the door or even wiping down the handle. Extremely filthy and putting people at risk. The indoor parking lot is cluttered with hundreds of filthy face diapers everywhere, no one obviously cares putting people at risk.
The parking lots should be cleaned 4 times a day and power washed with bleach. No door handle should be touched.. but put a diaper on your face to collect the virus and grow micro mold on yoir mouth and nose.

Desired outcome: Stop spreading covid

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Angie BB
Markham, US
Dec 18, 2021 10:06 pm EST

Turn around and go somewhere especially when you are in a non emergency situ. Hospitals are overwhelm with COVID cases and front line workers are working non stop to care for those while some front line workers were down due to non stop long working hours. All hospital space are at risk with COVID so don’t go near unless your life is at risk.

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J
12:40 pm EST

Markham Stouffville Hospital my time and service being here as a patient

the nurses are very disrespectful, they do not care about the patients and do only care about their personal selves. Numerous times they were late/ in professional about time standards. They even ignored the other patient in my room to the extent that his family wasn't given any respect of satistfication with his death. I feel and this other family feel such disrespect and such embarrassment for believing this staff is capatable if anything of high standard. A person should not have to lay in a room with a dead body for 3 hours. This staff is rude and should be disciplined with much action as can be taken

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9:01 am EDT
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Markham Stouffville Hospital room dirty

Pls send some one to clean this room 2E13 bed 2 Bhupinder Arora ph [protected]
Still in side the room
I came here last Saturday till now room never get cleaned
I have made a video this morning floor conditions Nurse doesn't want to be in this video
Clinic is very important specially in the hospital
Cross a room all of them nurse goes in those rooms wear Aprean and gloves

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3:20 pm EDT

Markham Stouffville Hospital icu treatments, nurse empathy and roughness and lack of information given by doctor

I would like to put In a complaint regarding with a nurse who's shift was from 8am-4pm on April 24th. The reason why is because my spouse has been emmited to the emergency room on April 22 Sunday around 12pm noon. Due to Diabetic Ketoacidosis. Today is April 24th and my spouse is still being being treated in ICU. We have been suspected and sort of in directly accused of feeding my spouse which is the patient of "Tim Hortons Timbits or donuts". My spouse is under Iv units of Chloride Sodium, Pototassium and Insulin. My spouse is going though a regular blood glucose check every hour and ever 2hrs are so blood has to be taken. Due to one of the needles drying out on the right for arm extensors where they have a hard time drying blood. The nurse around noon time on April 23rd has recommended to put a Artery line so they can check the blood sugars and other components without further poking. This was attempted on right wrist area where they first applied a needle for freeze which my spouse was in excruciating pain due to the area. They attempted to apply the art needle was told it won't hurt as much. The needle looked really think is about 5inches long. The freeze didn't work because my spouse was screaming "stop, I can't take this paint anymore". That nurse suggestion another shot of freeze and to try again to thread needle in the same wrist area. Unfortunately the attempted failed and the reason was they couldn't find the artery and it was to small to detect even though that nurse had a the ultra sound machine to determine where the artery was. My spouse has not eaten all day due to her high blood sugars and Anion gap is above 12. She is really upset and feels that nurse has no empathy and is being extremely rough with doing these procedures. The doctors still has not discovered anything after 3 days of poking and receiving. This is very frustrated and there was also a mistake on the wrong insulin being applied around 8pm on April 23rd which we were accused of giving my spouse donuts.

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6:06 pm EDT
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Markham Stouffville Hospital CPSO Official Against their Policies

I have written about my issues against a CPSO Board Member, who went against many of their own Policies.
No one has asked me about the cases but they keep marking it resolved. IT HAS NOT BEEN RESOLVED.

I received emails from 2 females that had worked with the Dr.
I first received an email from someone with the handle [alexia.[protected]@gmail.com]
She went on to describe the Doctors' dealings with a friend of hers.

"Heather confronted him and he continued to deny for a while and then admitted he was 'sleeping' with her after he had spent so much time and money trying to lure Heather from her husband. He wanted to marry Heather before she got married in 1992 and promised her she would not have to work and that he would pay for private school for her daughter"

HEATHER THEN WROTE
During the years that George and I were friends, we shared a lot and he eventually made it clear that he wanted more than a friendship. I made the choice to stay married and subsequently, George found a new friend for dinner and movies; your wife. George was lonely and he wanted to be married and have a family, but I did not want that with him.
At some point it became clear to me that he was having an intimate relationship with your wife who he mentioned was a patient at the hospital who was having a difficult time in her marriage and he had become a support person for her.

George spoke about her every time we spoke; and we spoke daily. He was always sharing a story about his "Nigerian friend Bimpe and her cute kids." He also said that he was the godfather of your son. I eventually confronted him and he admitted that he was in a serious relationship with her ...
I had to know what my competition was so I did some snooping and found out where your wife worked and paid her a few visits.
She obviously knew who I was because on my last visit, I went to the counter where she served me and she was quite dismissive. I believe she wanted me to know that she was aware of who I was.

I know from what you wrote that George did some very unethical things such as breaching the patient/doctor relationship by having a relationship with your wife when she was his patient and by violating your privacy by reading your electronic health record without your consent.
I understand that you must feel so much frustration that the CPSO did not care and protected him when you complained.
I don't know why your wife left you for George, but I am very sorry that you went through that.
I do hope that you will be able to forgive all involved and be able to live a happy and peaceful life - life that does not focus on all the hurt and sadness that you have experienced.
I am truly blessed that I have a husband that was able to forgive me for the hurt I caused him and go on to have a great marriage/family

I noticed that the first contact had registered an account on this site and her location was USA.
From my years of investigative work with the Government, I was able to trace their locations and it seemed that both emails were using fake IP Addresses. One IP Address was from ESCONDIDO, CALIFORNIA and the other was from REDMOND, WASHINTON.

Both had in depth knowledge of my case and I was suspicious from the beginning that they were investigators from CPSO.
Their job, as always, is to protect the Doctor. I am just a black man whose life means nothing to them.

The longer this goes, the more problems they cause. I so feared for my life that I left Ontario.
Even after I did, I was accused of destroying their property in Ontario and I was paid a visit by Calgary Police.

So what am I to do? I have lost over $600, 000. Missed the graduation, marriage of my daughter, birth of my grandson.
I have Anthrophobia, a fear of people.

I have written the Prime Minister, Attorney General and other Officials.
I cannot afford a lawyer and don't want to do anything that would hurt anyone.
I need this resolved and hope that I always have the sense and control that I have always had, to resolve this.

If CPSO / Markham Stouffville Hospital or Dr George M Arnold does not try to resolve this, I already have a website created, waiting to go live, with all my investigation and documentation about this case.
I would not stop until my voice is heard.

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AnonymousH
, US
May 01, 2021 3:07 pm EDT

Can you take this to the papers? The star or globe? If any of what you're saying is true I'm very sorry for what has happened to you and I hope this dr. Is brought to justice!

R
R
Ris Kentb
, US
Jan 15, 2021 2:39 am EST

Just completed putting 10 pages of information about my complaint with CPSO about the problems I had since I took my pregnant wife to see the Doctor.

Let me start by saying, this has absolutely nothing to do with Dr Arnold as a Doctor because I think he is a good Doctor and if you know my background, I appreciate when someone works hard to be good at what they do and I do believe he knows his job but in doing your jobs, there are policies and procedures that must be obeyed. They are put there for a reason and no one should be above the law.

I always say that there is enough for everyone to be happy but some people are just too greedy and want it all for themselves.

Taking my pregnant wife to a hospital and having my first son should have been one of the best times of my life, as watching the birth of the first child (girl), was really the best time of my life. It made me respect women so much more. However, since meeting Dr Arnold, my life was turned upside down and I don't understand how he can act like he has not done anything wrong.

I really hate what I would be letting the world know what I have put together in the last 25 years.
I HATE IT but I have been forced to show what I have been dealing with.
Really, I was convinced that earth is really hell. For people to swear on the bible and say "Till Death Do Us Part" but lie and cheat over money, I still can't understand.

What the world would see, are not my opinions but all actual events. As someone with 10 years experience in Security (Management), I have completed many successful investigations and have compiled enough convincing evidence that even a 12 year old would know who was wrong and who was right.
I really hate this but I am not going to allow someone to destroy me without a fight.
As a black man, the world has been a crazy place and some people have absolutely no respect for me due to my race and that is a shame.
The most common reason that reason that a racist usually give is that they feel threatened by the black man, even though it is always the racist that starts the problems and that is why I was really shocked to see Dr Arnold write in Court documents that he fees I am a threat to do harm to my ex. Clearly, he should know that line is old. The fact that I have training to use guns does not mean I am a bad guy, just like the fact that I was a 2 time Ontario Heavyweight boxing champion, does not mean I would beat someone up.

All during this time, the Family Responsibility Office took close to $200, 000 from me and cleaned out my bank account that I was forced to sign over my rights as a father to my 2 children and even though I was now without a job, my ex asked for $100 a month for 15 months. According to the first adoption papers from Dr Arnold and my ex wife, they wanted me to sign the papers and for me to pay $400/month. The document would be shown later. Again, I say that I hate what I am going to show the world and many would be shocked but I have to do this as no one is being fair. Almost all the men that have heard my story, at first did not believe but when they saw all my papers, they felt sorry for me.

I would be in contact with the Attorney Generals Office and the Office of the Prime Minister, for one last time before I start posting because they would eventually see and hear about this case.
Also, the Office of the Premier of Ontario and the Attorney General were sent letters and emails since 1995 and so there is record that I was complaining since then.

To give you all readers a bit of my history, I would list a few below -
1. Have a BSc in Electrical Engineering (University of Miami)
2. Played soccer for the University and was a prolific goal scorer.
3. Won the intramurals 100m gold
4. Part of the intramurals soccer gold medal (2 years)
5. 2X Ontario Heavyweight Boxing Champion (1997 and 1999)
6. 1997 Silver medal Heavyweight division Canadian Boxing Championships
7. Oracle Certified Professional Application Developer
8. Assistant Director of Security INTERCON
9. Sr Security Officer City of Toronto
10. Information & Technology Supervisor City of Toronto
==================================================================

TO BE CONTINUED AFTER SPEAKING TO THE OFFICE OF THE ATTORNEY GENERAL AND MY LAWYERS
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

ComplaintsBoard
C
10:45 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Markham Stouffville Hospital Writing about Medical condition in court document

This is about a Doctor that my wife left me for but that is not a problem to me.
This doctor, a gynecologist, logged into my medical file twice, wrote about my medical conditions, medications and gave his medical opinion on my ability to work, writing..."As a Medical doctor..."

I suspected that he had accessed my hospital file but finally got a printout of had accessed my hospital file and his name was there.
I have tried to forget about this but I can't. I feel violated and need to have this resolved soon.

As he is a Board member of the College of Physicians and Surgeons of Ontario, I cannot get anyone to help.
It has been 4 years now and I am still affected by this.

Do I have a case, if I were to sue?

Read full review of Markham Stouffville Hospital
Update by cobra_boxer
Aug 08, 2014 6:11 pm EDT

I have written about my issues against a CPSO Board Member, who went against many of their own Policies.
No one has asked me about the cases but they keep marking it resolved. IT HAS NOT BEEN RESOLVED.

I received emails from 2 females that had worked with the Dr.
I first received an email from someone with the handle [alexia.alexia01964@gmail.com]
She went on to describe the Doctors' dealings with a friend of hers.

"Heather confronted him and he continued to deny for a while and then admitted he was 'sleeping' with her after he had spent so much time and money trying to lure Heather from her husband. He wanted to marry Heather before she got married in 1992 and promised her she would not have to work and that he would pay for private school for her daughter"

HEATHER THEN WROTE
During the years that George and I were friends, we shared a lot and he eventually made it clear that he wanted more than a friendship. I made the choice to stay married and subsequently, George found a new friend for dinner and movies; your wife. George was lonely and he wanted to be married and have a family, but I did not want that with him.
At some point it became clear to me that he was having an intimate relationship with your wife who he mentioned was a patient at the hospital who was having a difficult time in her marriage and he had become a support person for her.

George spoke about her every time we spoke; and we spoke daily. He was always sharing a story about his "Nigerian friend Bimpe and her cute kids." He also said that he was the godfather of your son. I eventually confronted him and he admitted that he was in a serious relationship with her ...
I had to know what my competition was so I did some snooping and found out where your wife worked and paid her a few visits.
She obviously knew who I was because on my last visit, I went to the counter where she served me and she was quite dismissive. I believe she wanted me to know that she was aware of who I was.

I know from what you wrote that George did some very unethical things such as breaching the patient/doctor relationship by having a relationship with your wife when she was his patient and by violating your privacy by reading your electronic health record without your consent.
I understand that you must feel so much frustration that the CPSO did not care and protected him when you complained.
I don't know why your wife left you for George, but I am very sorry that you went through that.
I do hope that you will be able to forgive all involved and be able to live a happy and peaceful life - life that does not focus on all the hurt and sadness that you have experienced.
I am truly blessed that I have a husband that was able to forgive me for the hurt I caused him and go on to have a great marriage/family

I noticed that the first contact had registered an account on this site and her location was USA.
From my years of investigative work with the Government, I was able to trace their locations and it seemed that both emails were using fake IP Addresses. One IP Address was from ESCONDIDO, CALIFORNIA and the other was from REDMOND, WASHINTON.

Both had in depth knowledge of my case and I was suspicious from the beginning that they were investigators from CPSO.
Their job, as always, is to protect the Doctor. I am just a black man whose life means nothing to them.

The longer this goes, the more problems they cause. I so feared for my life that I left Ontario.
Even after I did, I was accused of destroying their property in Ontario and I was paid a visit by Calgary Police.

So what am I to do? I have lost over $600, 000. Missed the graduation, marriage of my daughter, birth of my grandson.
I have Anthrophobia, a fear of people.

I have written the Prime Minister, Attorney General and other Officials.
I cannot afford a lawyer and don't want to do anything that would hurt anyone.
I need this resolved and hope that I always have the sense and control that I have always had, to resolve this.

If CPSO / Markham Stouffville Hospital or Dr George M Arnold does not try to resolve this, I already have a website created, waiting to go live, with all my investigation and documentation about this case.
I would not stop until my voice is heard.

Resolved

No one called or emailed. People would always cover up for the Doctors and CPSO. One way or another, if they never have this resolved, I would get my story out.

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Overview of Markham Stouffville Hospital complaint handling

Markham Stouffville Hospital reviews first appeared on Complaints Board on Aug 7, 2014. The latest review Surgery and Dr. Emily Liu was posted on Sep 21, 2023. The latest complaint Writing about Medical condition in court document was resolved on Aug 07, 2014. Markham Stouffville Hospital has an average consumer rating of 1 stars from 11 reviews. Markham Stouffville Hospital has resolved 1 complaints.
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  1. Markham Stouffville Hospital contacts

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    +1 (905) 472-7373
    +1 (905) 472-7373
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    Markham, ON
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    Uxbridge, ON
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    381 Church Street, PO Box 1800, Markham, Ontario, L3P7P3, Canada
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