FirstCry

I return my order it pick up but refund not comes yet I try to contact but their is no ways to contact on first cry plzzz help me with my refund

Worst experience with this site because customer support system is not ready to solve your problem if they are not solving the problem of customers then what is the benefit of this site who is not fulfil demand of customers.

I have been a regular customer at first cry...
N have enjoyed shopping and its customer service.
Plzz have a look at my recent purchase.
My order no: ***GHF27F8DCE.
2 missing product, and one product is received with product tag.

Simply they give offer they charge double money
And cod charges and shipping charges is also high
Somtimes the quality of products is very poor
And they offer frree at three offer i always order at 3 but they lure PPL in the name of free all fake cheaters you won't get free it's all fake im trying from 5 years

They will loot you for gift wrapping Rs40, they will wrap the gift with their logo printed paper and we will carry and do advertisement for them and they will charge Rs 40.

Today I had this kind of experience with First Cry shop in Aluva and I will make sure that never ever I will go for shopping to First cry and also make sure that my friends and relatives also are aware of this looting.

I just asked for missing items in my product
The lock set was missing
I only asked for missing parts
They told me they will file for missing parts only and I will get my missing parts
I get many calls from courier person that they are going to take my product
I want the missing parts only
It's a minute thing
I paid so much for my item 7400rs
I wrote emails to customer care
What I get is robotic answers and both the times answers were same
Robot chats are useless
I cannot dismantle my drawer as it is hard. If I dismantle and it breaks, money will go from my side only.

I had bought a few articles from the FirstCry Shaheen Bagh Jasola outlet on 5th November 2024, but the workers over there misled me and charged 1000 rupees and when I asked, they said he opened my membership of 1000 rupees which is out of my consent.
I kindly request that you please cancel my membership and process a full refund of the membership amount. Attached the receipts for your reference.
Thank you for your attention to this matter. I look forward to a prompt resolution.

Dear sir/madam
I have ordered a baby hug dipper and
Seba med soap

On 29th February. It has to deliver by 3rd of March. Your delivery agent was called me on 2nd March at around 8pm he told that he can't come on night time. So that I told him to deliver tmr that is on Sunday 3rd March. After that he himself cancelled the order and saying that, you go and contact with first cry people only and I have paid the full amount of which the bill was generated. My email id

Was pratham.[protected]@gmail.com

I recived this message from first cry

Pink in the past from the order no. 25230426VIA143A154, so the above-mentioned order was canceled by the system wherein the system has detected some issues which is incorrect activity as per the policies also it's a completely system-driven activity with no manual intervention. Also, we wish to inform you that the refund amount of Rs.780.21 has been recovered as the product returned.

It's completely illegal.

You have taken my money. You recieved wrong product it was not my fault. What I have recieved sent it.

How you can take customer money like that.

Return my refund amount 780 rupees.

It's fraud website where taking money from customer like that.

Refund or else I will file legal case against first cry to taking money from customer.

If they will not return my money I will complain and will spread social media about this type of fraud.

The product automatically cancelled and they have taken money.

Credit my money my account.

I had a really tough time ordering from FirstCry. The product I ordered took ages to arrive, and I had to keep following up with the site to get an update. When the product finally did arrive, it was nothing like what I was expecting. I was pretty frustrated with the whole experience, and honestly, I didn't even feel like returning the product. I just wanted to be done with it and move on.

To make matters worse, the product I originally ordered was never delivered, and I had to keep emailing the team to get a refund. It felt like a real struggle, and after lots of back-and-forth, I finally got my money back. The refund went straight into my FirstCry account, which wasn't too helpful since I wasn't planning on ordering from them again anytime soon.

But then I had to order the product again, and that round of ordering was just as disappointing as the first. The jeans I received didn't match up with what I had ordered online, and it felt like such a letdown. I was really hoping for a better experience with FirstCry, but it just didn't happen.

All in all, I wouldn't recommend ordering from FirstCry. It was a really frustrating experience, and I don't think the quality of the products made up for all the hassle. If you're thinking of ordering from the site, I'd definitely recommend proceeding with caution.

I've been waiting for my order from FirstCry.com for quite some time now. The delivery service provider, Xpressbees, has been sending me messages that my order is on hold because I wasn't available to receive it. But I've been home all this while. It's really frustrating to keep receiving these messages day in and day out. And when I try to get in touch with their customer service department, all I get is false promises from a lady named Komal. It's been a nightmare to deal with them. I don't think their client service is even worth mentioning. I wouldn't recommend anyone to order from here. In fact, I regret placing my order with them. I suspect they might be running a scam in this lockdown period. They've already taken my money and I still haven't received my order. It's really disappointing to see such unprofessional behavior from a company like FirstCry.

I recently made two orders from FirstCry on 09/10/20 and they were handed over to Xpressbee courier service on 10/10/20. However, I have not received one of the orders yet and the other one is taking ages to reach me. Xpressbee is the most lazy, sleepy courier service out there. They are slow as ever and have no value for time. I have been tracking my shipment and for the past four days, it has been stuck in the same location. I even contacted Xpressbee and they changed the delivery date to 17th October which means that delivery is going to be delayed even further. Can’t believe that they have lazy people in their team as well. It is so frustrating and annoying waiting for my packages to arrive.

I recently ordered a dress for my daughter from firstcry.com and it was my first time doing so. Unfortunately, my experience with them was extremely disappointing.

First of all, the courier partner they used was incredibly bad. They delivered my package way later than the expected delivery date, and to add insult to injury, the delivery boy didn't even bother to inform me about the delay or make a single phone call. When I finally received a message claiming that I was not available at the given address and didn't pick up the phone, I knew it was a lie. I tried calling the delivery boy to find out what was going on, but his phone was off.

I must say, this was a terrible experience and I won't be visiting firstcry.com again. If they can't get their courier services right, then there's no point in doing business with them.

In conclusion, First Cry and its courier services have left a very bad taste in my mouth. It's really unfortunate as my daughter was really eager to wear the dress I had ordered for her. But thanks to their poor services, the joy of receiving a new dress turned into disappointment. I would not recommend firstcry.com to anyone if they can't improve their delivery services.

I recently had a terrible experience with FirstCry (firstcry.com) and I am extremely dissatisfied with their service. I cannot believe they would treat their customers this way. They advertise big celebrities and lure people in to scam them. All they care about is taking our money and providing us with substandard products.
After receiving a faulty product, I tried to return it for a refund, but to my surprise, they refused to refund my money. Additionally, I once ordered a product from their site and it was later removed from my orders list without any explanation. This is unacceptable!
FirstCry is one of the worst e-commerce sites that I have ever encountered. They are nothing but a bunch of thieves. They lure people in with cheap prices and prime products but later deliver something completely different. When we try to get our money back, they give us a hard time. It is just ridiculous!
I advise anyone to stay away from FirstCry. They should be ashamed of their business practices, and the fact that they are still in operation is very concerning. I would give them zero stars if there was an option. They have lost all my trust and I will not be shopping with them again. Shame on you, FirstCry!

My experience with Firstcry.com has not been very pleasant. I have faced many issues with their return policy. Every time I want to return something, they make it so difficult that I end up regretting my purchase. If you are someone who does not plan on returning anything, then you may consider shopping here. However, if returns are important to you, then think twice before making a purchase on this website.

Recently, I had ordered 14 items, which were delivered two weeks late. To my disappointment, four items had sizing issues, and I wanted to return them. But as usual, the return process was very inconvenient. Firstcry.com refused to pick up the return and asked me to courier it back to them. This added more hassle and expenses to my already disappointing shopping experience.

In addition, the customer service representative, Abhijeet, was not helpful at all. He kept me on hold for a long time and finally came back with a solution that was not satisfying at all. He told me that I have to courier the items back to them myself and that it's just ONE address. For me, this was not a solace at all.

I hope Firstcry.com can improve their return policy and customer service. It's sad to see a website that caters to baby and kids' products, creating inconvenience and frustration for its customers.

I have been a fan of FirstCry since August 2019 and have spent a lot of money on this website. From baby clothes to toys, I've bought a lot of things from them. However, I must say that their customer service is not up to the mark. I was in need of some assistance and I couldn't find any option to chat with someone online. I was left with the only choice to use their website's help assistant, Fisty. But it was not of much help to me.

Recently, I made two transactions on their website and to my surprise, both of them failed but money got debited from my account twice. Since then, I have been waiting for a refund. Sadly, there is no update yet on this and I cannot afford to lose money in these tough times. Moreover, even if and when they refund my money, they are likely to add it to my FC wallet and not to my bank account. This is not acceptable!

I have been loyal to FirstCry for almost 7 months now, and I am extremely disappointed with their poor customer service. Therefore, I decided not to shop from their website ever again. It's a shame that such a big brand cannot provide proper customer service to its valuable customers. I advise the management to look into this matter and take appropriate actions as soon as possible.

I ain't impressed with FirstCry's delivery and service, mate. It's been a whopping 20 days since I pinned down my order and my shipment is still nowhere in sight. I mean, what the heck, right? To add insult to injury, their support system is also a huge letdown. I rang up their sorry excuse of a staff to ask about my delivery and all I got was a "Call me up tomorrow". No sir, I don't think I'll be doing that. My product is a gift for a newborn and the fact that I shelled out my hard-earned dough for it and still don't have it in my hands is just plain frustrating. As per the tracking order, Delivery status is Out for Delivery through ExpressBees for around 12 days. But let me tell you, I've attached a screenshot of the same for your viewing pleasure. This is how FirstCry takes us customers for a ride, by coming up with fake excuses for non-delivery. I wouldn't recommend this website to anyone, no siree.

I gotta say, I'm pretty disappointed with my experience with FirstCry. I ordered a whopping total of 18 products from them, but already found that one of them was damaged upon arrival. Naturally, I wanted to return it right away, so I reached out to their customer service team the same day that I got my package. They told me that they would come to collect the damaged product within 10 days.

Now, I'll admit that I was a little skeptical about this timeline, but I figured I'd give them the benefit of the doubt. Unfortunately, they didn't come to pick up the product within that time. I was getting a little frustrated, so I decided to call their customer service team again, this time twice within the span of 5 days. Both times, they told me that someone would come to pick up the product within 24 hours.

That didn't happen, either. I kept getting messages saying that someone would come to pick up the damaged product, but when I called the person who sent the message, they claimed to be the delivery man and had no idea what I was talking about. Meanwhile, I've gotten over 40 messages telling me that I wasn't available to collect the product when someone supposedly came to pick it up.

Look, I get that things might not always go according to plan. But this experience has left me feeling pretty frustrated and upset. I don't understand why FirstCry is trying to cheat its customers like this.

OMG, FirstCry has been such a headache for me! I ordered TWO dungaree dresses for my precious twins, but when they updated the status to "delivered," I couldn't find the package anywhere. I tried calling their customer care for two whole days but they didn't answer my calls! They just kept telling me to email them...ugh, so annoying!

After a grueling wait of 24 hours (like seriously, who has that much time?), they finally got back to me, but they didn't even have any good news. Turns out, they only delivered a part of my purchase. Can you even believe that? I had to chase them down AGAIN because they were asking me to return the received product so they could refund my money. Like, what sense does that even make? I paid for two products, but I only received one, and now I'm expected to bear the loss of Rs 1000? Not cool, FirstCry!

Also, don't even get me started on their delivery service called "xpreessbees." It's the worst! I mean, seriously, do they even know how to deliver properly? I wouldn't trust them with a pizza, let alone my babies' clothes.

Anyway, I strongly advise you to NEVER buy from FirstCry. They'll just give you the worst nightmares of your life and run off with your hard-earned money. Stay away!