FirstSource Solutions’s earns a 3.3-star rating from 0 reviews and 28 complaints, showing that the majority of clients are somewhat satisfied with service solutions.
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Unsolicted and invasion of privacy
We are self pay by CHOICE. We used Baptist Hospital for a service recently. A few days later I started recieving calls from First source. When I asked the caller which company she was calling from she claimed she was with Baptist Hospital which was a LIE. After telling her I didn't need help paying the bill I looked at the number she called from and reliazed it was an out of area phone number and called it back to discover this was ACTUALLY First Source who made the call and not the hospital. I did not authorize the hospital to give out our information to third party collection agencies for bills that are NOT EVEN DELEQUENT. Not to mention that First source committed fraud (wrongful or criminal deception intended to result in financial or personal gain) when their rep lied to me about who they represented.
Desired outcome: Remove my info from database permanently. Stop lying to callers
Bulling by Oleevia Devore - company director
Hello, my name is Jennifer Garner, and I was employed by First source for almost a year until last Friday November 18th, 2022. Ok, I lost a love one in my family on the November 14th, and then again in November 16th, I lost 2 Auntie in a row, so I made contact with my supervisor about the first aunt that passed the very same night that it happened, so when I asked about bereavement, Oleevia, immediately stated that our policy at FS does not include aunt's and uncle's and she sent an email to HR, and a few hours later HR responded and told her that our policy does include extended family, so once I got that email, I responded with the proof from the funeral home the passing of my Aunt to Oleevia, and to HR and the next morning when I returned to work I got an email from Oleevia stating that I could only take off Monday and return on Tuesday which was not my 3 days of bereavement. I have discussed this with HR and a full investigation has been started and also, I have other events that has taken place to make me fill as it I will bulled during the whole time, I was at firstsource. I would like for someone in this dept to reach out to me at any time so we can talk about this [protected].
Desired outcome: I would like for a full investigation to be done on Oleevia Devore and it she is not terminated for her actions I plan to peruse on to speak with an attorney about allegations against the company.
Offering medical debt resolution
Repeated to the point of being harassing phone calls and other contacts asking for my personal information to apply for "medical payment assistance" to pay my hospital bills. Present themselves as working with Norton hospitals and doctors and as a free service to Norton patients. Having family in the Norton system, I know this is not true. I also have an issue with Norton's allowing a third party like this to be aware that I was hospitalized.
Desired outcome: Just want them to leave me the hell alone.
Is FirstSource Solutions Legit?
FirstSource Solutions earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for FirstSource Solutions. The company provides a physical address, 30 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
FirstSource Solutions has registered the domain name for firstsource.com for more than one year, which may indicate stability and longevity.
Firstsource.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Firstsource.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Firstsource.com you are considering visiting, which is associated with FirstSource Solutions, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for FirstSource Solutions have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
FirstSource Solutions website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Firstsource.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from FirstSource Solutions.
Starvation since past 2 weeks due to salary not paid by first source solutions in this covid 19.
Greetings & Attention!!! I the undersigned needs to apprise you that I have been offered job as Senior Customer Service Associate by First Source Solutions for sky Upgrades and was asked to join after the offer letter revised and scheduled to join on 17th February 2020. I have proved my professional attitude towards work and henceforth did my level best to...
Read full review of FirstSource Solutionsdebt collectors who crossed the legal line
My son had an American Express card which was put into Collections. The total amount due was $3, 076.24, He never received a written letter from these people and may have received phone calls, but he wasn't sure. This past Sunday, January 14, my father-in-law who has the same name but is Sr (my husband is Jr and our son is the Third) started receiving phone calls from India from First Source Advantage about an amount owed to American Express. He has an American Express card which is current. He is 89 years old and told them he was not sure why they were calling him. They said he owed them money but could not tell him how much it was because it was not his card. They called him back 2 more times Sunday, 2 times Monday, 2 times yesterday and again this morning.
He became so upset over this calling him for a debt that was not even his. It was his grandson's. He asked them how they got his name and phone number since it is not his account, and they could not give him an answer -
they kept saying that he needed to pay the debt. Still, would not confirm the amount because he was not authorized to talk to them by his grandson.
Yesterday, I was at their house when they called again. He told them he was going to get it paid. Finally, a supervisor did tell him that the amount owed was $3, 076.24. He told them yesterday afternoon the debt would be paid this week and they said, "We're going to keep calling you until this is paid." And, they called him again this morning at 8:15 am.
I called this company today and spoke with 2 people and finally got a Supervisor who got mighty humble when I told him I was going to file a complaint with American Express, the Better Business Bureau, Federal Trade Commission for Consumers, AARP because he is elderly and was being preyed upon by these people. He literally begged me to not file a complaint, said everyone makes mistakes, and I told him that ship has already sailed. He told me he would forgive the debt and not to pay it. I told him our family pays our bills and it might be my son's debt, my father-in-law's grandson's debt - but this bill would be paid TODAY. He said he could not talk to me because I wasn't authorized, so I had to call my son on my cell phone and hold it up to my office phone so he could get the authorization to let me pay this bill. My son approved for me to pay this bill and I took care of it.
He apologized profusely and asked me not to complain. All I wanted to do at that point was get off of the phone. I told him our business was completed and to have a nice day. I called American Express and I filed a complaint with Customer Service and I am about to write them a letter along with the other entities listed above.
These people broke the law in so many ways - 1) They had no right to contact any one else but my son - it is his account and his debt. 2) My father-in-law's phone number or relationship with his grandson is not even listed on the account so they obtained his phone number through illegal means. 3) The amount of harassment is obscene - they knew he was elderly - he talks like an old man, can't hear and has you repeat almost everything on the phone. To make 8 phones call in 3 days is unheard of. My father-in-law always answers his phone, so he won't ignore a phone call. To call someone at 8:15 am and then to call back at 3 or 8pm is obscene.
My Father-In-Law is 89, he has health and heart issues. He has been so upset over this situation, I was worried we might have to take him to the hospital. I have his Legal and Medical Power of Attorney - so I am able to speak on his behalf. Now, this bill has been paid, and the account has been closed, but I am furious with the techniques and methods used by these people. I do not want other people to have to go through what my family has gone through. This has to stop.
Hi Ms. Sibley,
I appreciate your frustration and ultimate desire to protect your father-in-law. To be frank, I don't see any laws they broke and even calling twice a day isn't harassment. The problem seems more of having your son not paying his debts. Maybe the appropriate course of action is to speak to your son.
Harassment at work by tl
Dear Sir, I am Deep Kumar Das Employee of First Source Solution LTD, SILIGURI, Emp Id 1000382, I am writing this letter to inform you about the harassment I am being subjected to, by my TL Pinaki Mitra .
On various occasions in the past, Mr. Pinaki has been putting me down because I was do notice period from my post for my family reason.But Mr. Pinaki Mitra was not accespted my notice and aslo tell me to doing for abonded.So i bound to do abonded and also inform me to impact my fnf.
So, i heardly requestd to accept my resine and don't impact my salary and also inform you please going for a step for Pinaki Mitra's Attitude.
Thanks
Deep Kumar Das
Emp Id.1000382
Money taken out without permission
The company took out $388.86 on 6/30/2016 from my credit union without my permission. I cannot afford to pay out that kind of money all at once as I am not working right now. It shows a check of that amount and I never received a letter saying they were going to do so. I want the money put back into my checking account(all of it). I did not get letters or anything from them either regarding this.
Unfortunately unless you can dispute the charge with the credit union, you probably aren't going to get your money back. FSA is a debt collector, you're going to have a very hard/impossible time convincing them to return the money you owe them.
Contact your credit union first and ask about disputing, you may not have to do much more than that. If that doesn't work, call FSA and offer to set up a payment plan if they will refund your money. Good luck.
Harrasment
I have been receiving threatening calls from an individual by the name of Williams at [protected]. It appears First Source Advantage or Alliance Data attempted to debit my account for $30. and the account did not debit. Now I am being threated with suit by Williams he says he is Officer Ben Grow a Prosecution Officer with Dade County who is pursuing suit against me for failure to pay a debt that I am unaware of. He is a person with little to know patience and a thick accent. He is consistently recording our telephone calls; however when I request a contact telephone number for the creditor he is referring to he will not give me a telephone number. Please avoid borrowing on line this is a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Harassing phone calls about an in-law
We are receiving harassing phone calls at all hours of the day and night from an outfit called First Source Advantage. They say they need to contact my husband's brother about "a business matter." They won't tell us what it is, but we're guessing they're trying to collect on a debt. My brother in law lives in the same town and we are the only people with our last name, so I guess if he's not responding they're going after us. We block their number each time they call, but their Caller ID changes and sometimes there's no Caller ID at all--just "unavailable" or "out of area." Each time they call they use a different number, so it's almost futile to block them---they just call on another line. I've looked online and see complaints about them accessing people's bank accounts and taking unauthorized payments. I'm concerned because with our unusual last name in a small town, they may try that next. I have reported them to the Better Business Bureau, but don't expect it to do any good.
The complaint has been investigated and resolved to the customer’s satisfaction.
Debt collectors are prohibited from engaging in certain conduct in their attempt to collect a debt. If you believe that your rights under the Fair Debt Collection Practices Act have been violated, you should contact a consumer law attorney to review your case. The FDCPA provides for damages plus costs if you prevail in court.
Harrassing calls
This company has called my cell phone on several occasions asking for a male with the initials W.D. and a reference # of [protected]. I (female), kindly returned the calls stating I don't know a W.D. or anything about this issue. During this past call I spoke with Ed Bell who stated he was a supervisor. During our conversation, I never raised my voice or cursed. I can't say Mr. Bell did the same. All I was asking for was to remove my cell phone number from their system. The people, for the most part, who are employees of this company are RUDE and UNHELP! I have don't have outstanding debt and I'm being harassed by FIRST SOURCE ADVANTAGE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Harassing phone calls.
I have received many phone calls on my cell and home regarding some kind of "business matter" which is probably an old, old debt from my divorce.
Today the collector called my sisters father in law who is in no way related to me, I don't even know where the collector got the number. When we ask them to stop calling, they just argue. I never received any type of letter or anything from these people.
I googled them and found out they are based in India or something. They seem very shady.
I don't know how to get them to stop, other than sending a cease and desist letter, which I don't know if they would even honor.
Any ideas would be very helpful.
Harassment from India
Make the Towel Heads Stop! 1) I can't understand an "English" word they are saying. 2) They bought bad papers to people who have settled their debts and are trying to gain their lives back from the banker thieves who put these people where they are. 3) The Towel Heads hide behind English names like Neil Mak and Neil Jadhav who have no business threatening anyone with credit slandering and creating hostile situations on a phone. The harassment is beyond unnerving and has ignited stress and mass confusion to the victims this dirt bag of a company is controlled by, one Matthew Vallance and his Towel Head Gang. America was meant for Americans who live here to better our Economy. Not to take advantage of its own citizens by outsourcing the dirty work to dirtbags in India. India is the armpit of America and the country serves absolutely no purpose other then brothels and spices. Matthew Vallance is just one of the many used-car salesmen like grave diggers who is stupid enough to profile himself on the internet and who will surely receive what he shares.
The complaint has been investigated and resolved to the customer’s satisfaction.
“India is the armpit of America.” What?
“India is the armpit of America.” What?
Dear BigAppleTV,
We have perused your entire comment and wish to understand the wrong we have done unto you for you to lament so strongly against not only our Company but also the People of our Company.
Your comments are derisive not only towards Firstsource but towards India, as a nation, at large with most comments reeking of downright racism.
If you have faced an issue with us as an organization, we suggest you write to us at teamfsl@firstsource.com directly.
Using a medium like this to slander doesn't do any good.
Best Regards,
Team Firstsource
Deceptive/Harrassment
This collection agency is very rude and malicious. I made a payment on a medical bill that I had not heard from, nor received any correspondence from in several months. After I lost my job, I lost my medical insurance, therefore, the insurance company would not pay the claim. Being disabled and finally recovering from financial and economic disaster, I finally paid the debt off. Right after I paid the debt, without any warning, contact, statements or letters, First Source placed a negative collection account on my credit report for a balance of $36.00. Now, after trying to repair my credit and financial situation, they maliciously lowered my credit score with this fraudelent fee.
The complaint has been investigated and resolved to the customer’s satisfaction.
Harassment at work by HR & TL
Dear Sir, I am Abhisek Acharya Employee of First Source Solution LTD, SILIGURI, Emp Id 559139, I am writing this letter to inform you about the harassment I am being subjected to, by my TL Dipak Gupta & HR Amita Biswas.
On various occasions in the past, Mr. Dipak has been putting me down because I was ill and sufering from Tonsil problem. Then he and Amita Biswas start there comments harassment went way beyond my tolerance levels. He not only made extremely racist remarks against me but also misbehaved with me.
In all the 6 months that I have been working in this company, this is not the first time I have ever had to encounter such problems.
I request you to kindly look into the matter at the earliest and take suitable action. Because they both are not perfect in there jobs.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear sir,
We r the employee of First source solution Limited on Kolkata Branch & the process fo Vodafone (Bengal), we r most Sr. C.S.A of First source, last 3rd of Nov, we r attempt to submits our Resignation, to our H.R(Rumela Das), & O.M(Harjindar Kaur), because of we r got better opportunity, but they r not accepting our Resignation, told us u have to surf 15 days notice period (with so rude behavioral, Specially Harjindar Kaur) we replied its not possible, because we have to join our new company, we can do as minimum time for serve notice period, but they r not give us any chances & also thereat for we r not eligible for get our Release letter & P.F amount also, Specially H.R Rumela Maam was Told me that in our "G" Zone, which is now H.R Room. So we ask now, is that true?
Please reply, Because we don't want to loose, after 2, 3 or 4 years work experience certificate & P.F money also, which is deducted from our salaries all month on past those years. Otherwise we have to do something legally way. please sir look into the matter, we don't want to loose our long & Good relationship with FSL.
We hope u will look into this matter, solve our problem, ASAP, we r waiting for your reply with coordination
Thanking U,
Regards,
Sudip Basu(538178)
Arindam Bag(217860)
Dip Sarkar(529177)
Ranjit Sarkar(220555)
scam
They keep sending a letter to me asking for my personal information so they can assist me through the process of applying for assistance for my medical expenses. I was just wondering if this is to good to be true?
My name is Cindy Brown and these people called me today and said they had my resume. I never sent them my resume and then they said that they where going to email me with "more information". They never did. I also noticed this company is in Minnesota and I live in California.
Medassistusa (sister company Mediquip) a company that pretends to help you with medical needs. Their name is a play on other legal ethical companies, and these companies are vilified because of this, they change a letter or add something to the name to make you think you’re dealing with a respected company. Their current phone number [protected]
Their target market is the old and frail, black, Hispanic and those who battle to understand technology and who then believe this company will assist them.
They make it sound like they work with Medicare, Medicaid or your insurance to help you, they do not and are not authorized to (contact your insurance and you will have this confirmed).
They get your details (address, Medicare, Medicaid, social security numbers, they claim to follow HIPA but your information is open to everyone) from hospitals, rehabs or social workers.
Your social security number is available to each and single one of their call takers, some of these call takers are outsourced from India.
Due to a real fear on my life I can not name the hospitals involved, but after every hospital admission or every medical interaction check your accounts.
You get contacted by them (call agent) who then want more info and ask what you need. The moment they have your details, they start billing you for their “service”.
The idea is not to really help you but to keep you on the system as long as they can so they can keep on billing you. If you are lucky, you will get an account which will alert you to what is going on, in general you don’t as they just directly bill your insurance etc.
You need to request or look at information of who is claiming from your insurance, please check what is going on to make sure you do not get abused.
Now and then someone might help, but you can actually do all of this yourself by going on Medicare website, educate yourself to not be abused.
Report call harassment, report being billed for services you never asked for, report it if someone you do not know has your information.
There are some legal loop holes they get through to be able to claim from your insurance, if your insurance asks details, medassist will show them nonsense paperwork they helped you with, even if they never made contact with you. If you are diabetic, they will find a diabetic recipe or something similar and claim this is something they found to help you with. Thus legally they can claim/charge as something was done for you.
This is unfortunately not the only company abusing ignorance of vulnerable people.
To anyone reading this, have a look who is deducting from your insurance and query it.
This is not part of a service your insurance offers, you’re paying for this!
To insurance companies reading this, please be aware of companies like this defrauding you.
Changing your insurance won’t help either, you will be called and asked for new details.
Please protect yourself and your family from this unethical business scam/practice.
There are many out there abusing the names of well known decent companies, the tactic of “making it sound like” is used, thus they aren’t breaking the legal laws around copyright of names.
Check your bills, don’t give out info to strangers, very rarely do people just help without getting something out of it.
They will reply that they do help, check that info on your accounts!
They will say this is a free service offered to you by their MedAssist® eligibility services program, that’s the program you never signed up for and are paying.
Also look for complaints about this company under First source to see the experiences people have had and how they have been abused. Please be safe out there.
Its Indian originated and still controlled Corp and then made LLC in most states."https://tinyurl.com/2es9zekc"It was incorporated in US as a Delaware Corp Oct 18, 2007 with Corp Directors at Mumbai India.In 2010 it was changed to an Delaware LLC registered in almost all states. "https://opencorporates.com/companies?q=Firstsource+Solutions+USA%2C+LLC".It is for profit collection agency on pretext of finding medical bills help.Any common person can apply for benefits.They make a whooping profit.It is listed on India's Stock Exchange, "https://en.wikipedia.org/wiki/Firstsource".
an extremely overweight sloppy woman, which i could barely undertsand with her voice. she may have a speech impedment Will continouslly call my husband about a debt he previously resloved. she was rude and was unwilling to take the time to undertsand the situation
Don;t let them apply for any assistance for you. They are "creative" when completing applications for your behalf (really it is for them because EVERYONE they are able to get approved for any type of medical assistance, they receive a bonus for it, They push OBAMA care and don't really care about you as a person - they are looking at you as a way to make money.
Firstsource is a scam. Plain and simple. In ALL of the complaints online, you will see that this company follows suit with other scam collections agencies by having employees reply to these complaints trying to state that they are "legit". Only 1 type of company does that. A BAD company. How many Microsoft employees do you see trying to rebut complaints about them? ABSOLUTELY NONE. Why? Because Microsoft, as much as I hate them, ARE are legit company. Any company that tries to rebut things on a community site such as these is trying to hide something. Firstsource IS A COLLECTIONS AGENCY. They pay hospitals to give uninsured patients the patients mailing/phone information. Hospitals do this because they know they will not get ANY money from uninsured people, so why not make SOMETHING out of nothing? And now... you know... THE REST of the story. When you go to the ER and the lady says, call XYZ they will help you with paying, they are a free service to you, simply tell them you are not interested in collections agencies and demand to be seen as is. They cannot refuse you based on lack of funds or unwillingness to participate in a collections scam.
My husband was injured and had to have surgery. The bills are about $15, 000. FirstSource sent us the info to fill out for assistance. We did that in July and to date have not heard back from them. After reading these posts, I'm concerned that I may have made a mistake in trusting them with our information. Guess I should have checked first.
I was contacted by First Source for possible financial assistance for a hospital bill of $736.00. The lady I talked to was very professional and courteous. She sent me financial assistance forms to fill out, which were much the same as any other financial assistance form I had filled out for other things in the past. They also included a HIPA compliancy letter. After filling out the form and sending it in, about 2 weeks later I received a bill from the hospital, and my amount due had been reduced to $154.00. I am hoping they will allow me to apply for further medical assistance as I have several other outstanding bills which have occurred after they reduced my first bill.
First source this company is a joke or Hoax. My brother has been in the hospital for 4 weeks. all the social workers tell us to contact First Source so they can help you with the medicaid and SSD application. These people have not return my call in over 4 weeks and I had the supervisor from the hospital to call and she didn't get a response either. they have got a great contract to do nothing but collect their checks from the taxpayers at the end of the day. I am going to contact the compliance officer at my hospital and let them know that these people do not exist they are only a shell company.
FIRST SOURCE SOLUTIONS had started trying to collect automatic payments through a DISCOVER card of an elderly client of mine. The elderly client did not authorize the payments. My client has no computer, and records all of her phone calls before answering them, so has not placed or authorized any phone orders. When trying to call FIRST SOURCE SOLUTIONS in Niagara Falls, only get a voicemail recording. My client has alerted DISCOVER that the charges are fraudulent, and she has contacted her bank to disallow withdrawals by DISCOVER from her account. How FIRST SOURCE SOLUTIONS got her credit card number is unknown. The bank said FIRST SOURCE SOLUTIONS sent the withdrawal through as an ACH withdrawal...meaning a phone authorization. The bank was about to release the money to FIRST SOURCE SOLUTIONS, but we caught the withdrawal in time, and the money was put back into my client's account. They seem to be targeting elderly people's credit card accounts...BEWARE!
Delay of PF From Firstsource solutions
Dear sir,
My name is Anusha .E .V my employ id: - 404798. I was worked as customer care Agent in First source solutions. My joining date 31st march 2008 my reliving date is 16th march 2009 after that I didn’t get my PF still now. There were not informing me about my PF details. One time know that my cheque was out dated, and I didn’t see the HR Department in the First source. I don’t know that cheque for what? I want my PF and their Clarification at immediately so please take immediate action against it.
Information for con:tact-
Name:- Anusha Mol .E.V
Mail ID:- anusha.[protected]@gmail.com
Thanks & Regards
Anusha Mol E V
No network coverage
This is vinoth My number is [protected], i take this connection for 3 years, now i got a big problem, while reach my home i can't able to call anyone. i got a error lile Unable to connect' last one month onwards i got a same problem, i already informed to customer care to resolve this issue, but there is no proper resolution from your end, so i pls rectity this issue immediatly..
Mobile Number = [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Firstsource Solution Limited is a awesome company to work. But the Management is in wrong hands uneducated ###, Mother ###ers, son & daughter of ###. Most of the top level Managers are hardly SSLC & PUC for Ex. floyd patrick tannen(###), Prashanth krishnamurthy(not born for right parents), clifford Joseph(Pimp)
Many of the graduate are working under this ### for P-nuts. ### there wifes men.
After working so much end of the day this ### will take all the credits. There are HR who are only close to this pimp. HR in firstsource are harami or mavali's ### even they can not do there duty properly. Partiality is on the card GM brother in law a non performer will be promoted immediately. managers brother is promoted immediately before confirmation. no equality for common employees like us.
!The CEO should Remove few toplevel Managers for their behaviour!
violation of the FDCPA
This collection agency was attempting to contact my son and left a message on my telephone answering machine stating that they were attempting to collect a debt. This is a clear violation of the Fair Debt Collection Practices Act. Further they contacted various family members requesting information for debt collection.
So quit whining about it here, have your son file a civil suit for each infraction in the offender's local court, and stand back and profit. Additionally, tell your son to stop being a deadbeat, pay his bills and stop living beyond his means.
Harassing Phone Calls
My husband and I keep receiving calls from this company about an account we do not have. Our son set up the account and they have been calling us several times a day from early morning till late night telling us we need to settle this account. Each time the amount needed to settle is different, if we listen to their spill! We have asked them not to call us we do not know the arrangements our son made or his financial status. When I asked them why they were calling us, as we had nothing to do with the account they said it was the only number they had. I then politely asked them to quit calling my home and was told they would continue to call and get an attorney and I wouldn't like that. I then said they wouldn't like it if I got an attorney to get them to stop calling my home. He asked if I was threatening him and I said no, all I am asking is that you stop calling and hung up. The rep sounds of Middle Eastern descent and he is rather rude most of the time.
The complaint has been investigated and resolved to the customer’s satisfaction.
the biggest obligation for collectors are anwering machine --i m a collector and u guys dont answer u r fone on time---so v guys have to find a solution to make u guys paythe bill u guys are debtors and not the consumer so u better answer u r fone or else face the harassment --and then u crib and cry that v keep calling uuuuuuuuuu---no its ur fault taht u guys dont pay ur bill on time -if u wud have been --then v guys are not fool --to call u and haras BE-AWARE--THOSE WHO DIDNT PAID THEIR OUTSTANDING BILL WITH CAPITALONE ---U CANT DENY ALSO THAT V DNT HV MONEY AS THIS IS THE TAX SEASON U GUYS SHOULD PAY UR BILL --OR ELSE FACE HARASMENT--AS I SAID TO THOSE WHO DIDNT PAID THEIR BILL WITH CAPITAL ONE START PAYNG
It sounds like you got that taken care of, and an attourney is that next step when they disregard legitimate requests.
I mostly wanted to post that link for people who are currently/still having trouble with this organization.
It is interesting that First Source Advantage LLC can stay in business for so long considering their unabashedly criminal nature. They obviously handle legitimate debts, but they invent fictitious debts as well, and pursue them just as ferociously as a real debt. Whether or not they are pursuing a real debt, they do not follow the letter of the law... but the fact is, they attempt to steal money from people who owe nothing - and I'm sure that in some cases they succeed.
It's interesting.
I might investigate them and write a book about this if they don't stop harassing me.
They have no idea how little they want to become my newest hobby. >:D
http://www.consumerfraudreporting.org/debtcollectionscams_what_to_do.php
Officially, they are not allowed to contact you. You can send them a certified letter, and they are obligated to take it seriously.
harrassment
I have given First Source Advantage my cell phone number, since they kept calling my parents. When they first started calling, I attempted to tell them that I was unable to pay them anything right now, and told them I would call them as soon as I could. They then proceeded to tell me that since I incurred the debt, I am obligated to pay them and that they would continue to call me. I told them fine, I understand, but I still can't pay you anything right now. They then tried to tell me that since I am apparently living day-to-day I should be able to pay them. I then hung up after being berated for about 5 more minutes. They have continued to leave messages on my cell phone. About a week ago, my husband received a call from them. We have no idea how they got his cell phone number. They called his number again this morning. I told the rep not to call and harass my husband over my bill. He then informed me that I was "wasting his time" and hung up on me. I then called back and spoke to his supervisor, who finally took his number off, but then he began berating me as well, telling me he was going to notate my account as refusal to pay, even though I told him I was going to as soon as I could. He kept on with his little speech, until I told him "thanks for removing his number!" and hung up. I feel that the more honest I try to be with them (by telling them I am simply unable to pay it right now but will as soon as possible), the more rude they are to me, in fact sometimes downright insulting! Something needs to be done. It is harassment, through and through. Oh yeah, I had to tell them at least 5 or 6 times to quit calling my parents. We'll see how many times I have to tell them to quit calling my husband now.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company, First Source Advantage harrass me every day. They ring my home phone.
I don't owe anyone anything. I think it is a scam.
I advise anyonr not to pay them a nichol. If you owe someone, settle it direct and not with
a bunch of scammers calling blind or internet scums.
I am clear I don't owe anything so it is a mystry whay they ring my phone every day. I have tried to get a name and who they are but they won't tell me.
I am done with them. I have reported them to the comsumer fraud division in my state.
Just maybe the government office will take note of how the public is being scammed
by these company's.
I suggest you report them to your state comsumer fraud department.
Thanks
Empoweringminds
Called my mother repeatedly, even though I do not live with her. When I called and asked them to stop calling her and gave them my number, and then asked what could be done to settle things, I was insulted, called a liar, was told they would not work with me unless I told the truth. I was telling the truth. Nasty woman who would not listen and would only accuse, insult and threaten. In the end I hung up on them. I wasn't going to spend my day going in circles and being insulted and called a liar.
The company she is talking about is openly a scam! This is preposterous - they called my family too and they kept calling me after 9pm which there is no excuse for. Ive told him I wasn't able to make payments and he continued to harass me, then pretended to put someone else on the phone but it was just him changing his voice! It's not easy to disguise that thick Indian accent. He then proposed that I have my boyfriend's family pay for the debt! I will not do business with these rediculous and inept people at First Advantage. I called the inital lender and told them I would not work with that company and they agreed to let me pay them. I had to threaten this man to get off the phone after hours of continued calling. This is ludacris and you are certainly wrong if you think I'm going to give someone else's bank account number for them to authorize a "post dated" payment? NUTS!
To BOTH PARTYS- Name calling solves nothing but answering the phone solves nothing just the same. I can spend 45min longer one time talk to 3 diffrent ppl in one day about the same account from same company & nothing changes anything. Lack of communication can start wars, And TO BILL COLLECTOR: I dont think u should be doing this job if u already think debtors are losers to begin with. PPL with ur attitude is what feeds the need for lawyers a collectors job is to help gather info by/& with a person to try a payment that works best to get debt paid. 1 creditor was on the phone with me i started asken ?'s and he said "you dont care about your pay agreement" i spent to much time with you already, 3 min" and hung up Tom Smith with first source advantage. The names many give me dont even know if they are real so when i call back and no 1 works there by that name, than they think its not on them. But it gives all creditors a very bad rep. You represent what could be done instead many collectors push ppl farther away from any payment made. And Consumers i wish u could remember that once n a while we do get a real person on the other end and yes, thay do have a job to do. keep ion mind they have feeling just like you, unless they give u reason to think not.
PS: i know i cant spell well so use a better remark if its gotta be neg.
Its not harassment. If you dont set up an arrangement collection efforts must continue... most accounts in the office are 180+ days overdue anyway so the client (cap one, target) want their mmoney that you borrwed and decided not to pay back. Most of the time the person you are talking to will work with you but you have to put something on file or they will continue calling...its there job. You wouldnt do yours half assed if it annoyed someone bc you need your job. So scrap up fifty bucks a month and pay the bill. Nobosy made you open up the credit card
To Collector... calling someone Stupid!
LOL. You must be pretty stupid if all you can do is work for a bottom feeder collection agency. Only requires an IQ of less than 10. This but wipe probably works for NCO of FIRST SOURCE ADVANTAGE
your so stupid if you dont owe anything answer the phone and get it taken care of instead of hiding from the phone and going on line to complian like a loser
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FirstSource Solutions emailsmarketing@firstsource.com100%Confidence score: 100%Supportganesh.iyer@firstsource.com94%Confidence score: 94%ankur.maheshwari@firstsource.com93%Confidence score: 93%communicationmelissa.rodrigues@firstsource.com93%Confidence score: 93%communicationpooja.nambiar@firstsource.com92%Confidence score: 92%
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FirstSource Solutions address5th Floor Paradigm ‘B’ Wing, Mindspace, Link Road, Malad (West), Mumbai, New York, 400064, India
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