The complaint has been investigated and
resolved to the customer's satisfactionResolved First Source Advantage — harrassment
resolved to the customer's satisfaction
I have given First Source Advantage my cell phone number, since they kept calling my parents. When they first started calling, I attempted to tell them that I was unable to pay them anything right now, and told them I would call them as soon as I could. They then proceeded to tell me that since I incurred the debt, I am obligated to pay them and that they would continue to call me. I told them fine, I understand, but I still can't pay you anything right now. They then tried to tell me that since I am apparently living day-to-day I should be able to pay them. I then hung up after being berated for about 5 more minutes. They have continued to leave messages on my cell phone. About a week ago, my husband received a call from them. We have no idea how they got his cell phone number. They called his number again this morning. I told the rep not to call and harass my husband over my bill. He then informed me that I was "wasting his time" and hung up on me. I then called back and spoke to his supervisor, who finally took his number off, but then he began berating me as well, telling me he was going to notate my account as refusal to pay, even though I told him I was going to as soon as I could. He kept on with his little speech, until I told him "thanks for removing his number!" and hung up. I feel that the more honest I try to be with them (by telling them I am simply unable to pay it right now but will as soon as possible), the more rude they are to me, in fact sometimes downright insulting!! Something needs to be done. It is harassment, through and through. Oh yeah, I had to tell them at least 5 or 6 times to quit calling my parents. We'll see how many times I have to tell them to quit calling my husband now.