First Progress Card

So I went against my better judgement and tried First Progress when I had (and still have) other options. I even read some of the bad reviews so I would have an idea of what I was dealing with, but I thought otherwise and decided to give First Progress a try. So, I'm just saying this NOW for anyone who has read this far : SKIP THIS COMPANY! GO ELSEWHERE! I'm not even mean or bogus by saying this. It only takes me one time to have a bad experience and I'm done.
To talk about why, I have to mention the worst issues at hand, which is their practices and their customer service. So, I started my application with First Progress on line on August 20th. They asked for the basic info any bank should ask for like address, social security number, etc. Entered all that with no issue online and agreed to their terms. In the terms, it mentions that if you want to close out your account for some reason that it would take over two months for you to get your deposit back. That was the first warning sign. They need at least 200 dollars or more to start your account for your credit card as this is also the same money you will be using. After you pay it back in a timely fashion, you will get your money refunded to you, and that will take an amount of time also!
So I agree and pay the 200 dollars and there's no issue there, right? Only I'm questioning why would they not verify my information first before taking ANY money out. It seems backwards, but moving on. So I check my email and I get a link to their website where it shows that the 200 has been paid from me and they are waiting on my information to go further. THIS is where the problems began.
From that point on to today, which is September 9th it has been retarded trying to get this taken care of and over with. So I talked to multiple people in the period between 8/20 and 9/9 to find out if they received my information. I was told I could both MAIL AND FAX a copy of my driver's license and my utility bill and I did BOTH because the second person I talked to told me it take too long for it to get there by mail 3 days AFTER I HAD MAILED IT and insisted on me faxing it and the lady that I was on the phone with was even nice enough to show me to a website where I could fax my information for free. I thought," Ok. I can deal with that. Cool." So, more time passes including Labor Day and somebody there told me to check back on Labor Day and said that they would be open. Called on Labor Day and got forwarded from a live speaking person to an automated voice saying that they were closed!
So here we are today, September 9th, and I get on the phone AGAIN to see if my information that has been BOTH FAXED AND MAILED has reached them, just to get told that if there was not a REFERENCE NUMBER WITH MY INFORMATON GOT SHREDDED?!?!?
Thank goodness for search history. So,on Thursday at 11:54am, I talked to a lady at First Progress and she directed me a *** website to fax my information. She told me to put on the cover page "Attn: Credit Department " on the cover sheet along with First Progress and the address. NEVER was there a mention about a reference number. Also, when I first talked to their customer service and was given the mailing address, there was ALSO NO MENTION of a reference number. The killing part is I was on the computer typing this information in and saved it in my computer!
So, the guy tells me that my info probably got shredded because there was not a reference number due to there being so many applications. I told him I was never told anything about a reference number and that this is unprofessional. He replies with this smug remark about "well I can't speak for everyone else here but..." What? And he's grinning audibly on the other end and sounding very unconcerned and arrogant. He puts me on hold to fake like he went to get a supervisor and tells me," Unfortunately the supervisor is busy training other people so he can give you a call back." I was on my lunch break trying to find out whats going on and also let me add that I'm in the *** and they are running on eastern standard time, which means by the time my shift ended, they would be closed for today. Yeah, I see why Georgia has issues now.
As my shift ended, and my anger subsided somewhat, I started to think. " This is ultimately their loss. Not mine. " And it is. I have no issue with waiting for my 200 dollars to come back in the mail because by the time it arrives, I'll have what I need from somewhere else. For anyone who is reading this, DONT DO IT! Also, for any representative from First Progress that is reading this, keep your reply. That Complaintsboard.com rating I see on the side of the screen is a lie because it does not count as far as customer experience. You WILL hear from me. Count on it, recording or no recording. Nobody likes to be *** over and what you are reading is confirmation of how terrible your business is. Despite the bad views, I gave your business a chance. Now, I'll be forever looking at your business as lesson to never forget. I pity the person that answers the phone when I call. That 200 dollars? Guess where it can go. Go ahead. Take a wild guess and I'm not talking about a checking account. You phone line *** Your wait time *** What happened to speaking English clearly, did this just go out of style suddenly? Just throw the whole business away like yesterday. This place makes those little check cashing places in *** look like *** Like I said: throw this place away. Just trash like some of the people's speaking skills there.

I have been paying my bill every month by bill pay through my bank and it is guaranteed to be delivered before the due date every month. Almost every month they claim that it arrives just after the due date, usually the day after so they can charge me a late fee every dang month. My bank has it delivered by the 8th when it's due on the 10th. The 10th they charge me a late payment fee and on the 11th they post my check. This has happened numerous times, in fact, almost every month. When I check my bank, it shows that it was sent like it should be every month. First Progress is taking advantage.