Menu
For Business Write a review File a complaint
First Entertainment Credit Union

First Entertainment Credit Union review: Culver city branch

F
Author of the review
10:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a member since 1986

I Live in London I have a disability and am 64 my husband is 74.

We are now visiting the United States.

Today we visited the Culver City Branch and were advised to terminate our old nearly out of date visa/debit card and get a new one on the spot in the branch.

We received the new card and returned to Long Beach were we are staying. Later on we discovered the newly issued card did not work, when we discovered this in an embarrassing situation in a local restaurant.

We made several calls and were told to return to Culver City for another card as it had not been activated properly. When I explained I do not drive and had to take an Uber to get there I was told it was the only option apart from an even more complicated option. I do not see why I have to pay $140 to get back to Culver City as a disabled person in order to correct what is totally the banks mistake and responsibility am now here in the U.S,. and am entirely unable to access my own money thanks to the inefficiency of the Culver City branch.I need my card at my Long Beach address(not London) as a matter of urgency .Alternatively the bank should pay for my return by Uber or cab to Culver City this situation has left me without access to funds I should not have to pay for the mess this has created for me.

Claimed loss: $150

Desired outcome: as above a new debit/visa urgently at my Long Beach address and an apology

Confidential Information Hidden: This section contains confidential information visible to verified First Entertainment Credit Union representatives only. If you are affiliated with First Entertainment Credit Union, please claim your business to access these details.

Update by Frances K Vidowsky
Mar 14, 2024 11:19 am EDT

The above complaint has nothing to do with my wife whos name appears she did not write it,it is not accurate.She has no account with this company Complaints board will not respond.

0 comments
Add a comment

More First Entertainment Credit Union reviews & complaints

First Entertainment Credit Union - I'm a former customer and the credit union who refuses to remove my email address from it's database and continues to send me marketing emails
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
First Entertainment Credit Union - Fraudulent charges were made on my account
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
First Entertainment Credit Union - I started a home refinance and the refinance has not been looked at almost two months later
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
First Entertainment Credit Union - Reported fraudulent charges, Bank would not help
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
First Entertainment Credit Union - Hello, I submitted an auto refinance application to First Entertainment Credit Union
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. First Entertainment Credit Union Contacts

  2. First Entertainment Credit Union phone numbers
    +1 (888) 800-3328
    +1 (888) 800-3328
    Click up if you have successfully reached First Entertainment Credit Union by calling +1 (888) 800-3328 phone number 0 0 users reported that they have successfully reached First Entertainment Credit Union by calling +1 (888) 800-3328 phone number Click down if you have unsuccessfully reached First Entertainment Credit Union by calling +1 (888) 800-3328 phone number 0 0 users reported that they have UNsuccessfully reached First Entertainment Credit Union by calling +1 (888) 800-3328 phone number
    +1 (323) 845-4434
    +1 (323) 845-4434
    Click up if you have successfully reached First Entertainment Credit Union by calling +1 (323) 845-4434 phone number 0 0 users reported that they have successfully reached First Entertainment Credit Union by calling +1 (323) 845-4434 phone number Click down if you have unsuccessfully reached First Entertainment Credit Union by calling +1 (323) 845-4434 phone number 0 0 users reported that they have UNsuccessfully reached First Entertainment Credit Union by calling +1 (323) 845-4434 phone number
    Financial Advisor
  3. First Entertainment Credit Union emails
  4. First Entertainment Credit Union address
    6735 Forest Lawn Dr, Hollywood, California, 90068-1055, United States
  5. First Entertainment Credit Union social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 05, 2024
First Entertainment Credit Union Category
First Entertainment Credit Union is ranked 190 among 414 companies in the Banks category

Most discussed First Entertainment Credit Union complaints

Culver city branch
1
(opinions to this review)