Menu
Finish Line Customer Service Phone, Email, Contacts

Finish Line
reviews & complaints

www.finishline.com
www.finishline.com

Learn how the rating is calculated

4.0 485 Reviews

Finish Line Complaints Summary

25 Resolved
111 Unresolved
Our verdict: With Finish Line's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Finish Line has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Finish Line. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Finish Line reviews & complaints 145

Filter reviews by rating
5
348 reviews
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Finish Line reviews & complaints

ComplaintsBoard
B
8:14 am EST

Finish Line online purchase

I ordered shoes online and received them pretty quickly. When I opened the box, it was a different shoe from the one I originally ordered online. When I called the customer service line, they told me to go in to Finish Line to replace the shoe. Once I got to the store, they told me my shoe would be shipped to me express within 2 days! Well it's a week later and I just received my new tracking number with the date my new order was processed ( an entire week later). When I called to express my concerns AGAIN, I was told that I was given wrong information in regards to my package arriving in 2 days. I expressed to them that I was not happy with their service and I would prefer my money back over the shoes. Long story short, they did not handle my services accordingly and did nothing to assist me with the inconvenience they caused. I will not be purchasing shoes from them again.

Read full review of Finish Line
View 0 more photos
Hide full review
ComplaintsBoard
T
6:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line store in general

I went in to get a gift card and there was no one in the store except a young employee and her friend. I went to the counter and waited. She stood talking to her friend and texting on her phone. I was never helped. I finally walked out and thanked them for helping me. I will never go back. I am going to footlocker to get a gift card. I have never been treated like that before. She saw me walk in and saw me standing there. She needs to be retrained or fired.

Read full review of Finish Line
Hide full review
ComplaintsBoard
A
2:44 pm EST

Finish Line working for store 0048

I was working for a very rude store manager by the name of McKenzie. From the start of me working for this wonderful corporation she was hard on me. She not only spoke down to me and other workers but she would mix her personal life with the stores good vibes. Everytime we spoke to each other she would always speak sarcastically, trying to be funny and make the next laugh. Last but not least I had a issue with my pay check. I told McKenzie about it, she didn't try to resolve the issue or anything. Telling me to call the corporate office. I was only employeed for 3 weeks and she all of sudden let me go because the job was seasonal. (Even though I applied for full time )

Read full review of Finish Line
Hide full review
ComplaintsBoard
G
8:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line service - amanda benavidez

My family for thanksgiving drove from san angelo to san antonio, a 3 hour drive to do shopping for Christmas. We went to finishline to do shoe shopping. I approached ms. Amanda benavidez to ask for help on shoes, i hadnt approached her in my life before and when i went to ask her for help, her response was..."Do i look retarded?" All i asked her for was for help on shoes. I was stoked, i was with my family and this was very embarrasing! She was rude and paid no real attention to customers need. She needs to leave her personal problems at home, this was a disgusting experience when finishline's policy is said to have the best customer experience. I spoke with the manager of the store i believe his name was abraham. I cant recall his name, this all happened at the finishline in North Star Mall in San Antonio, Tx.

Read full review of Finish Line
Hide full review
ComplaintsBoard
Z
9:24 am EDT

Finish Line sneakers

So this is the second time this happened I ordered two pair of shoes and again they look like they were worn I guess the shoe people try on they were dirty the inserts were missing I pay for a new pair of shoes never been worn if they are the last pair the store can call me and ask do I want the display or an exchange or a refund you need to get better with that
Thank you Desiree weaver

Read full review of Finish Line
View 0 more photos
Hide full review
ComplaintsBoard
L
9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line store service

To whom it may concern,

I totally don't think it's fair that's your store manger Quincy at river oaks mall location in calumet city, IL is back dooring all the extra pairs. Today I witness him doing the [censored] again it's unfair that customers wait in line for hours to get pairs that we couldn't rsvp for, I watch a whole family get pairs for one man, than they went to other store in the mall Dtlr and did the same stuff! It's just not right our kids are crying over these shoes that we can't never get because your workers are money hungry these sneaker head ppl are paying him double the price just to secure their shoes

Read full review of Finish Line and 1 comment
Hide full review
1 comment
Add a comment
C
C
Call the Waaaambulance!
, US
Sep 22, 2018 10:23 pm EDT

Proof?

ComplaintsBoard
A
5:02 pm EDT

Finish Line customer service

My 2 sons and I entered the finish line in the viewmont mall today (8/29/18) and there was a worker in the front of the store and one behind the counter having a conversation with her friend. I asked her (after I had to go to her) for a size in my son's shoe. She acted like I got it from the wrong section for the size I wanted, then said yea we should have it... Set the show on the wall and went back and continued her conversation with her friend. I walked over and said can I get my shoes please and she stated she then had to wait for someone else to come to get them. I replied that's all you should of said instead you went back to carry on your conversation about whatever it was you were talking about (which wasn't sneakers). Then another girl came out of the back and stood at the register so I waited about 2 min, realized she wasn't getting my son's shoes either so I asked do you think I can get those shoes I been waiting for . That girl then also said they are waiting for so and so to get them... The store was dirty, stuff all over the carpet and the MOST Ghetto and rude customer service associates ive ever come across. I will NEVER enter your store again.

Read full review of Finish Line
Hide full review
ComplaintsBoard
J
6:16 pm EDT

Finish Line air max sequent 3

When my order arrived it was only one shoe. I called customer service and and they told me to return the shoe to close store. The customer service rep, told me I could pick up my shoe at the Noth lake mall in charlotte NC or I can receive them in two day. So said I will wait for the two days. Now on 8/20/2018 the rep said I have to wait 5 day. Now I have no shoe and I have no money. My complaint is I have been told incorrect information. If I new it would take this long I could have pick up shoe from store that is 20min. From my house.

Read full review of Finish Line
Hide full review
ComplaintsBoard
V
4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line customer service

My children and I went into the Finish Line at the Crossroads Mall Mt Hope WV there were at least 5 employees just standing around talking to each other no one ever greeted us nor did they ask if they could help us with anything. Needless to say I let them know how unprofessional they were and left. I wouldn't dare give my hard earned money to a store or company who can't greet their customers. I was at that finish line at around 3pm on 8/11/18 and I am an African American.

Read full review of Finish Line
Hide full review
ComplaintsBoard
A
11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line shipping/order process

I placed an order in store received a confirmation number. However i have not received a confirmation email about the order. These are my kids school sites and i was told my order hasn't been processed yet. I'm upset because i explained clearly i needed them by a certain date. I wanted to leave a review but haven't figured out how as of yet but will do so when I find out how. Im very upset and won't do this with finishline again.

Read full review of Finish Line
Hide full review
ComplaintsBoard
J
2:41 pm EDT

Finish Line customer service

The lady at the finish line in troy, mi Sommerset mall macy's was very rude (between 12-1pm on 8/5/18)
She did not act like that to her other customers who were caucasians. Her facial expression changed as soon as she saw me and was very rude when I asked for her assistance. I believe she is racist. That is very sad and disappointing that Finish line would hire someone like that. We've been loyal customers of finish line for almost 8yrs now and this is the only time we received such a poor service. We are so very disappointed and turned off. i think that associate should be reprimanded and reminded that cuatomers, no matter what race should be treated with respect.

Read full review of Finish Line
Hide full review
ComplaintsBoard
E
5:38 pm EDT

Finish Line wanted to purchase shoes for child

I went to the deptford mall location in NJ advertise was a price of 34.99 for a pair of Jordan's on sale when I approached the counter the cashier at register 4 name Trevor said the sneakers rang up as 64.99 and that was the set price I ask to speak to a a manager manger says that the price tag located on sneaker on dislplay shelf was in error and refused to offer the ticket price of 34.99 and said sneakers cost original price 64.99 and said he "wasn't gonna lose money and cared less of what the ticket says" I was angry and upset that the mananger would act like this towards a customer. Please retrain staff and let them know when the shoe has a ticket label sale 34.99 that should be the price at the register it's is sad.

Read full review of Finish Line
Hide full review
ComplaintsBoard
T
10:41 am EDT

Finish Line online shoes canceled/no refund given

I ordered some shoes online for ship to store pick up. The next day I received an email explaining the nike shoes i ordered were not in stock and the order had to be cancelled. I called the online customer service number because the money was never refunded to my debit card. The charge should have been reversed immediately but never happened. I spoke to 3 people from the number on the website. The keep telling me it's my bank and not them. This is very unprofessional and unacceptable. I need my money refunded and by telling me it's my banks fault is unheard of.

Read full review of Finish Line
Hide full review
ComplaintsBoard
J
5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line theft/customer service

I had forgotten my card in finish line (yes my fault) I went back and asked the lady if they had found any cards on the counter. Without looking or asking the employee that checked us out she said no. I turned my card off and was going to buy another one that day. This was around 2:30. I got a notification on my phone at 5:00 saying my card was swiped twice in a restaurant in lake charles (where our mall is located) I called finish line and asked if they had found my card and they told me yes. They said they found it 30 minutes after I had left. I informed the manager on duty that my card was swiped while in possession with someone in the store. She began to catch an attitude with me and then hung up. This is terrible customer service and theft. Further action should be taken.

Read full review of Finish Line
Hide full review
ComplaintsBoard
A
12:56 pm EDT

Finish Line jordan release on saturday

Went to store 505 in Wilkes barre pa to buy Jordan 12 Michigan at 700 am was told day before that shoes were going to be for sale on Saturday at 8 am first come first serve I was the first person there employee that opened store did not show up till 8:20 then did not open the store till 8:42 just to find out that they did not have any size 13 he stated they did not get any size 13 and aske if I wanted a size 11.5 I waste my Saturday morning for the second time to here they don't have my size but they have a list on the counter that they take care of certain people now I called the store today to find out about Jordan 10' s coming out this Saturday I was told they have all sizes available and all I have to do is come in at 10 and buy them we will see

Read full review of Finish Line
Hide full review
ComplaintsBoard
F
2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line sales rep in bloomington in

My wife and I took our children to the Mall yesterday for the annual "beginning of summer shoe purchase". My sons wanted to go to the finish line. After purchasing a pair of shoes for our youngest son, our middle aged son picked out a pair of running shoes. I decided to also purchase a pair and the female rep was assisting us. I found a pair of Nike's and was going to purchase them. I asked the rep the price, since I was not wearing my eyeglasses, and she said "120.00 according to the sticker in the shoe. Then she said, Oh wait, these aren't 120, they are not marked right. They are 150." Then she began to remove the sticker. "So you want these?" I didn't know what to say except "No, not today".

How about this! Sell the product on the marked price. How do I know she wouldn't have charged the 150 and pocketed the difference...actually...you are supposed to sell the item when marked as such at that price.

Won't be back...it's OK, the foot locker is two stores to the north!

Read full review of Finish Line
Hide full review
ComplaintsBoard
M
4:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Finish Line confidential customer information given to other marketing businesses

Don't do it! 'confidential' customer info my [censored]!
"Their prices are good, their honesty sucks!" I purchased shoes online one afternoon & the very next day I received 13 telemarketing calls back to back. The day after that 8, and 5 days later am down to 7 per day - Grrrr! Their privacy policy states they don't sell personal information, but that now tells me they give it away freely!

After contact of customer service via phone, they shuffled me around to various reps until they transferred me to a voicemail manager that didn't return my calls. Was told you cannot delete your online registration, only update your account info and was informed they can remove you from further email, but not phone contact. They didn't even flinch when I said I'd go online to let others know of this practice.

A LOT of beating around the bush and BS, but the damage is done & so am I! Not buying here again, even though product is decent. 'confidential' MY [censored]! Lesson learned, read the fine print before you register an account!
HTTPs://WWW.finishline.com/store/corporate/privacyPolicy.jsp
HTTP://WWW.finishlinefeedinc.com/privacy.html"

Read full review of Finish Line
Hide full review
ComplaintsBoard
L
1:39 pm EDT

Finish Line in store customer service

I've attempted to contact finishline regarding a horrendous shopping experience I had last night and no one has gotten back to me. I was verbally attacked by an employee and it escalated to the point where she almost physically attacked me as well. I've never felt so threatened and unsafe trying to buy a pair of
sneakers. This was at the Finishline inside Macy's at the Paramus garden state plaza. I asked the Finishline employee to please get me a size 9 for my dad's sneakers (the display sneaker was a 9.5). She said size 9 was sold out. So then I asked for 9.5. She tossed the display sneaker across the counter and said, "he can try that that's 9.5." I told her he wanted to try on both sides. She then asked me to give her a minute with so much angst in her tone of voice. Mind you, the place was empty and she did not appear to be busy at all. I then walked away because she was clearly not having a good day. This employee chased me down yells, "what's your problem [censored]" to which I replied "excuse you?" She then told me to "shut the [censored] up" she said "you think you're tough ima take off my shirt." I asked to speak to a manager because she clearly was not a sane and stable person. She proceeds to call her manager and I quote her, "can you come here I'm about to [censored] this [censored] up." As I was explaining to the assistant manager what had just happened she continued yelling obscene profanity and threatening to fight me in
the background. Customers browsing nearby were all dumbfounded. The assistant manager simply said this is not the first time this employee has acted in this manner to customers. I don't know how Finishline trains their employees or how horrendous situations like this are handled, but I will not let this
go until this employee is rightfully reprimanded. The assistant manager informed me everything was recorded on the hidden camera she had in her shirt. I will be asking for this footage today. This incident was beyond unprofessional and scary. It is unacceptable Finishline chooses people like her to represent and work for their company.

Read full review of Finish Line
Hide full review
ComplaintsBoard
D
8:16 pm EDT

Finish Line customer service in the store

Dear Customer Service,
Let me start by saying I've NEVER written a formal complaint to a company before, and I've had many poor customer service experiences. After my experience in your Smithaven, NY (store 868) store today, I am no longer silent.
I have been a long-term Finish Line client. I have 3 kids who love Nike and Adidas shoes, and your company stores have always had the best and most current selection. That's where it ends.
I did in fact, buy 2 pairs of shoes today, spent $175 and my receipt transaction # is 98271.
I will NEVER return. What I experienced today was an embarrassing display of incompetence, disregard for customer service, rude and unacceptable complacent behavior from EVERY team member in your store. There were 3 employees at the register, 2 at the door, and 2-3 others roaming the store. NOT ONE offered to help us, or any other customers in a crowded pre-mother's day store. But what's worse, is most of the employees were roaming or standing texting or snapchatting or whatever else they could do on their phones. My 2 daughters and myself could not get anyone's attention, were trying on the sample shoes off the displays, had to interrupt an employee at the register on their personal phone to get our sizes. Same employee didn't return to check fit or offer any further assistance. The feeling was we were bothering them in some way, as if it was an obligation or a favor to help a customer.
I ask you THIS- what is my incentive to come into your crowded store on a rainy day and shop for shoes if not for some customer service? you ARE aware that Nike and Adidas sell their shoes in about 15 other stores and online? Why would I not stay home on a rainy day and order from Amazon online with free shipping and 24 hour delivery? Honestly, your employees today were a bunch of self-entitled millennials who can't pick their heads up from their phones and engage customers in conversation regarding their intended purchase. WHY are they permitted to even have their personal phones out and on their person ? And if there's a reason for that (not sure what that could be) then they at the very least should not be openly wandering the store texting while ignoring customers while getting paid to do so. The laziness and complacence that I witnessed was embarrassing for your company.
I'm a 47 year old woman with 21 and 19 year old daughters who were with me. They too, are millennials who have cell phones, they GET IT, but they were disgusted by what they saw. The only positive for me here- teachable moment how NOT to behave at your place of employment, and HOW to work hard, make good impressions and converse and interact with people.
Congratulations Finish Line, for employing America's lazy youth and enabling them to continue with that work ethic.
Will never return, not to purchase anyway, just to occupy as much of your incompetent employee's time while I try on 10 pairs of shoes, walk out with NONE and go home and buy online.
Strong work!

Read full review of Finish Line and 1 comment
Hide full review
1 comment
Add a comment
D
D
danielle o Ieary
, US
May 13, 2018 6:05 pm EDT

My kids are not spoiled. As a matter of fact I told my daughters they are not to go shopping at Finish LIne ever again. That if they did that I would disown them and they would no longer be considered family. One of my daughters started crying and I told her if she was going to act like a baby she could walk all the way home. She did which was a good seven or so miles. It was dark and if she had been raped because of their stupidity and her own stupidity I would have sued Finish Line. She would not get money that I won for the lawsuit if she were raped because she was asking for it.

ComplaintsBoard
L
8:25 am EDT

Finish Line jordans

My Friend ordered a pair of Jordan's on my behalf. He called and the Customer Service Rep claimed that the order couldn't be canceled because it had been shipped. We didn't want it canceled just wanted to change the address. She said she changed the address, the money was deducted for the shoes along with the shipping cost. This was done last Friday, the shoes should have arrived in Miami from the 4-6 April. The status never changed and the shoes were never shipped. Not only am I really disaapinted I'm disgusted that we were told the package was shipped out and it was not so, this was for someone's birthday and I have no idea what is going on.

Read full review of Finish Line
Hide full review

Finish Line Customer Reviews Overview

Finish Line has received a wide range of reviews from satisfied customers who have had positive experiences with the retailer. As an authoritative reviews website, we highlight several key positive points about Finish Line. Customers appreciate the extensive selection of athletic footwear and apparel, catering to various sports and activities. The company's commitment to quality is evident through the inclusion of reputable and trusted brands in their inventory. Finish Line's website interface is user-friendly, allowing customers to easily navigate and find desired products. The retailer's customer service is highly praised, with friendly and knowledgeable staff providing prompt assistance and addressing inquiries effectively. Finish Line's shipping options are reliable, ensuring timely delivery of orders. Customers value the hassle-free return and exchange policy, which allows for convenient returns or size exchanges when needed. Furthermore, Finish Line offers frequent promotions and discounts, providing customers with opportunities to find great deals on high-quality athletic gear. While individual experiences may vary, these positive points highlight the overall satisfaction of customers with Finish Line's selection, service, and commitment to quality.

Finish Line In-depth Review

In Summary: Finish Line offers a user-friendly online shopping experience with a wide range of authentic athletic footwear, apparel, and accessories. Their competitive pricing, coupled with frequent promotions and a rewards program, provides good value for money. Customer service is generally helpful, and the site offers a straightforward purchase and checkout process. Shipping options are adequate, and the return policy is fair, although specifics are not detailed in this review. Product quality is high, and customer reviews on the site can guide purchasing decisions. The brand is well-regarded in the industry, and they show a commitment to inclusivity. Environmental and social responsibility efforts are not highlighted in this review. Secure payment options are available, and the mobile app enhances the shopping experience with additional features.

Website Navigation and User Experience: The Finish Line website is designed with a clean, intuitive interface that makes browsing and finding products straightforward. Categories are well-organized, and the search function is responsive, providing quick and relevant results. Filters and sorting options help narrow down choices efficiently.

Product Range and Selection: Finish Line boasts an extensive selection of athletic shoes, including the latest releases from top brands like Nike, Adidas, and Jordan. They also offer a variety of sports apparel and accessories, catering to a wide range of customers from casual wearers to serious athletes.

Pricing and Value for Money: Prices at Finish Line are competitive within the market. They frequently offer discounts and deals, which, combined with their selection, provide good value for money. The availability of exclusive items also adds to the perceived value of their offerings.

Customer Service and Support: Customer service is accessible through various channels, including phone, email, and live chat. Support hours are reasonable, and representatives are generally known for being helpful and resolving issues in a timely manner.

Purchase and Checkout Process: The checkout process on Finish Line is streamlined and user-friendly. Customers can easily review their cart, apply promo codes, and proceed through the payment process without unnecessary complications.

Shipping and Delivery Options: Finish Line provides several shipping options, including standard and expedited services. Shipping costs and times are in line with industry standards, and the website offers clear information on delivery expectations.

Return and Exchange Policy: The return policy is fair, allowing customers to return products within a specified period. The process for initiating returns or exchanges is outlined on their website, though this review does not detail the specific terms.

Product Quality and Authenticity: Finish Line is known for offering authentic, high-quality products. They are an authorized retailer for all the brands they carry, ensuring that customers receive genuine merchandise.

Customer Reviews and Testimonials: The website features customer reviews and ratings for many of its products, providing shoppers with valuable insights from other buyers. These testimonials can help guide purchasing decisions and attest to the satisfaction of previous customers.

Loyalty Programs and Promotions: Finish Line offers a rewards program called 'Status' which allows members to earn points on purchases, gain access to exclusive events, and receive special offers. This program enhances the shopping experience and provides additional savings.

Brand Reputation and Industry Standing: Finish Line has a strong reputation in the athletic retail industry. They are known for their wide product selection and collaboration with leading brands, which solidifies their standing as a reliable and respected retailer.

Accessibility and Inclusivity: The website is designed to be accessible to a wide audience, with features that support various users, including those with disabilities. Finish Line also offers a range of sizes and styles to cater to diverse customer needs, reflecting their commitment to inclusivity.

Environmental and Social Responsibility: While this review does not detail specific environmental and social responsibility initiatives by Finish Line, consumers interested in these aspects should research further or contact customer service for more information.

Payment Options and Security: Finish Line provides a variety of secure payment options, including major credit cards, PayPal, and Afterpay. The website employs standard security measures to protect customer information during transactions.

Mobile App Experience and Features: The Finish Line mobile app offers a convenient shopping experience with additional features such as in-app-only releases and the ability to reserve items at local stores. The app is user-friendly and enhances the overall customer experience.

How to file a complaint about Finish Line?

Here is a comprehensive guide on how to file a complaint or review about Finish Line on ComplaintsBoard.com:

1. Log in or create an account
2. Navigating to the complaint form
3. Writing the title
4. Detailing the experience (make sure to expand on this one)
5. Attaching supporting documents
6. Filing optional fields
7. Review before submission
8. Submission process
9. Post-Submission Actions

Ensure to follow these steps when filing a complaint or review about Finish Line on ComplaintsBoard.com.

Frequently asked questions (FAQ) about Finish Line

Expand Collapse all
Is Finish Line a legitimate retailer?

Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories.

Is Finish Line a scam?

No, Finish Line is not a scam. The company is a legitimate retailer that has been in business since 1976.

Can I trust Finish Line?

Yes, you can trust Finish Line. The company has a good reputation and has received positive reviews from customers.

How does Finish Line work?

Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores.

Does Finish Line have good customer service?

Finish Line provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when purchasing from Finish Line?

No, there are no hidden fees when purchasing from Finish Line. The company is upfront about its pricing and shipping costs.

How can I be sure that my Finish Line purchase is legitimate?

Finish Line guarantees the authenticity of all products sold on its site. The company also provides a return policy for defective or incorrect items.

Are there any complaints about Finish Line?

Like any company, Finish Line has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Finish Line affiliated with any other companies?

Finish Line is an independent retailer and is not affiliated with any other companies.

How do I know if Finish Line is the right retailer for me?

You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers.

Does Finish Line offer competitive prices on athletic footwear and apparel?

Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers.

How does Finish Line handle shipping?

Finish Line offers various shipping options, including standard shipping and expedited shipping. Customers should review the company's shipping policies carefully before placing an order.

Does Finish Line offer international shipping?

Yes, Finish Line offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.

Can I return an item purchased from Finish Line?

Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.

Does Finish Line offer any discounts or promotions?

Finish Line offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

Does Finish Line have a loyalty program?

Yes, Finish Line has a loyalty program called Status. Members of the program can earn points for purchases and other activities, which can be redeemed for rewards.

Can I track my Finish Line order?

Yes, Finish Line provides order tracking information for customers to track their shipments.

Does Finish Line sell only athletic footwear and apparel?

No, Finish Line also sells accessories such as hats, bags, and sunglasses.

How do I contact Finish Line's customer support team?

Finish Line provides customer support through a toll-free phone number, email, and live chat.

Does Finish Line have physical retail stores?

Yes, Finish Line has over 600 retail stores in the United States. Customers can find the nearest location on the company's website.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Finish Line customer service

Website

www.finishline.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Finish Line?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Finish Line Customer Service. Initial Finish Line complaints should be directed to their team directly. You can find contact details for Finish Line above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Finish Line. Discuss the issues you have had with Finish Line and work with their customer service team to find a resolution.