Fidelity Warranty CompanyWarranty or Rip Off

H
This review was posted by
a verified customer
Verified customer

I purchased a used 2007 Ford Focus in 2010 with 69000 miles on it. After a great deal of convincing by Ricart (which I will never buy a car there again), I purchased a $2100 extended warranty on the car. Yesterday the car started to make noise and began to pull to the right. Turns out the ball joints and links need replaced; which are covered parts under the warranty. Since the car has over 50K miles on it, they are considering this normal wear and tear. Hmmm - the contract does not specify in its exclusions that wear and tear is not covered, its mentioned they cover this in the service agreement; yet its not an exclusion. I bought the car over that mileage amount. I can't get my money back on the warranty and they made 2K from me for NOTHING. Apparently you have to have a crazy faulty part that didnt break down in the first 50K miles to have anything covered. It is my mission to never purchase a car from Ricart Ford in Columbus, but to ensure that nobody I know or nobody any of my many friends and hundreds of facebook friends never purchase this warranty again.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.