I would give it a negative 100 if I could. I made three attempts to contact someone concerning tickets to the concert purchased for January 29, 2026 at 6:30 pm at the Chapel on Sycamore in Atlanta, GA. I told them that because of an accident on the highway, which caused us to be 10 minutes late, we weren't able to get in. The gentleman out front gave us an email and advised us to contact feverup to reschedule for another show. My son purchased these tickets for us to celebrate our 32nd wedding anniversary and I do want to enjoy the concert he gave to us. I need for them to either reimburse me the money for the tickets or allow us to reschedule a concert for another date. I sent them all of the information they needed. They told me flat out NO. Atlanta is a very busy city with the worst reported traffic in the nation. What happened to us was not our fault. My son worked tirelessly to make the money to send us to that concert for our anniversary. A simple no from them will not do. A company such as theirs makes money from the backs of people who can barely afford it. If you already know the conditions of the area that you are involved in, concessions should be made. Taking money from a young man who can not afford it is not good business at all; especially when the tickets he purchased were given as a gift for his parents 32nd anniversary. What they are doing is wrong. I intend to continue my plight until they do the right thing. There were a few other couples there that night who were also caught in the same traffic jam. They could not get in either. Feverup defrauds people for no reason. I am very disappointed with their response.