The complaint has been investigated and
resolved to the customer's satisfactionResolved FastFloors.com — Price match guarantee a joke
resolved to the customer's satisfaction
I tried to post this but your site required the business address and I could not locate it on their site, fastfloors.com
I was shopping for Daltile Cristallo perennial accent tiles and found them at south cypress floors for $17.38 each.? I asked fastfloors.com to give me their 110% price match guarantee on the product.? The order seemed to go through but then I had a message on my voice mail telling me there was a problem.? I called and was told a member of management would get in touch with me.? Three days passed without a word.? I called back and was told they had checked with south cypress floors and the price was $18.60 each.? I told them I had a copy of the published price of $17.38 from south cypress floors.? They said if I faxed that to them, they would honor it.? I faxed it immediately.? About an hour later, I got an e-mail from them stating that my order had been canceled and all my information deleted from their system.? They said they were sorry they could not honor the price match, without giving a reason why.? They did not even offer to match the $18.60 which they said south cypress quoted to them.? I hope customers will steer clear of this company.? They don't do what they claim.
Kimberly Nifong, MD