Fast Growing Trees
Reviews and Complaints

This is the first tree I have ordered online. When the tree came the box was crushed and the tree itself did not look good. I took pictures and sent them. I was contacted the following day and told I would receive a new tree. The response was immediate with no issues. The new tree was delivered in a few days and looked much healthier. Accidents happen and the customer service I received was exceptional. I would definitely recommend this company.

Evergreen trees and Chinese pistache were all in pots and all in good shape-especially the drought-tolerant evergreens. However, the most expensive tree I bought, the oversized Honey Locust tree (which by the way i paid an extra $7.00 oversized handling fee for) was just the root ball-no burlap, no pot. So I had to find a pot and it wasn't the right size and it fell over when the wind blew 10 miles an hour. Not the packaging I expected on the most expensive tree I bought! Glad I bought insurance!

You guys are great! I ordered a meyer lemon tree which is in perfect condition. At first I thought It was plastic. That's just how perfect it is. I recently ordered the 32oz. bottle neem oil for protection for the tree. When the bottle arrived the box was wet and the bottle empty. I called after Thanksgiving and the lady that took my call was so nice and polite. She apologized and sent out another bottle. I did get it and it was in perfect condition. Thank you very much. Fast service. I will shop here again

I ordered 100 trees to plant in my yard for privacy. I bought 60 Green Giants and 40 Cypress! The trees were delivered to my home within 2-3 days. They arrived healthy and were packed very well. The price was reasonable. I spent approximately $1,700 for all 100 trees! I bought them 1-2 feet tall. Only 2 trees were defective, the leaves were all broken on them. I attempted to fix them and hope they will mend as they grow. I also bought 2 fire orange bushes. Overall I'm very happy and look forward to watching my new trees grow.

If you are looking to buy trees or plants, I highly recommend Fast Growing Trees. They are honest, dedicated, and professional individuals. Their business is highly reputable. They support their products and make customer-focused decisions, even when the issue is not their fault. It is rare to find a business that prioritizes customer satisfaction like Fast Growing Trees does. It is reassuring to know that businesses like Fast Growing Trees still exist in the United States. Thank you, Fast Growing Trees, for your excellent work.

Ordered azalea plants for my mom and dad as their birthday presents. When they received them, they weren't properly tagged, so my parents did not know where to plant which azalea as their garden is coordinated according to color schemes. I contacted Fast Growing Trees and they apologized. They then immediately shipped another set of azaleas at no additional cost, assuring all were properly tagged. I know no person or company is perfect. I appreciate their prompt resolution and putting clients first, ahead of profits. BRAVO to Jackie and Bob at Fast Growing Trees!

I have purchased 17 trees over the past 9 years. My row of 1-2 ft. Giant Thujas (purchased 2011) have soared and to my surprise look just like the picture advertised. I have lost 2 only due to flooding. I have lost 4 other trees because of planting in the wrong area. Snowball bush (purchased 2011) is huge. Eastern Pine (XXXX) has grown 1.5 ft in less than 1 year. Just purchased a Dura Heat River birch to replace the 2 Thujas - this tree should do well in the 1 spot that receives heavy water. All tree are shipped in a pot - no bare root which is so stressful on the plant.

We have periodically purchased products (shrubs, bushes, small trees, etc.) from FGT for many years and have been pleased with 90% of them. A few years ago, we ordered several lavender plantings and none of them survived. I wrote a negative review and was contacted by FGT who offered to replace them. This year (in late May) we ordered 6 dwarf crepe myrtles. They appeared smaller than expected but we followed the instructions and planted them. They have adapted well and all of them are showing buds. I expect to see blooms real soon. I would consider buying from FGT again in the future.

I ordered a Yesterday, Today and Tomorrow bush. It arrived in beautiful shape, carefully packaged and even had an open bloom and more getting ready to open up. I was so excited to have this little guy! However, temperatures here plunged below zero two nights after it arrived and, though I covered it, it froze and looks totally dead. There's no room in my cottage to bring it inside but I think that's beside the point now. I'll definitely order from Fast Growing Trees again and have recommended them to friends. Next time I'll choose a plant that resists deer AND tolerates freezing temps.

Order went through smoothly, but there was a lag in communication with regard to shipment, and it took longer than anticipated to receive a shipping confirmation. Two trees were packed in one box, which made me think we'd only received two of the three trees we ordered, so I called customer service immediately. They were very responsive, and told me they often package two trees in one box. This would have been helpful information that should have been communicated via email prior to delivery. Received the three trees I ordered, though they appeared smaller than I expected. The trees seem to be in good health, although time will tell if they flourish. The "free" raspberry plant was dead upon arrival.

I've bought a couple trees from them. This time was a bigger order than last, but all but one tree is flourishing and I do think part of the reason one tree that isn't happy is that a branch was broken in the shipping process and it experienced too much shock because of that. Fast growing trees have me support on what I needed to do to help the tree and save it and said if it dies they will send me a new one. But the two bushes and two other trees from them are doing great. The Ann Magnolia that was dedicated to my stillborn daughter is doing so well and I see new growth on it all the time. The weeping willow looks great, small but great and the american berry bushes are growing and their berries are changing to the pretty purple colors I wanted. I had lavender that was doing well until a fungus or bug in my yard took it out, but that was me and my gardening skill not the product. I've been satisfied with my orders and would order from them again

This is my second Chinese Pistache tree from FGT. It arrived promptly, well packaged and healthy. The tree was covered with leaves and since planting they have begun to color in a beautiful shade of red. A couple of leaves turned completely and I'm excited about seeing all the leaves this color. This is a young tree which will get southwest sun this winter; therefore, I will wrap the tree trunk to prevent bark splitting in hopes of keeping the tree healthy and preventing any weather or sun damage. The Chinese Pistache I planted in the spring has grown taller and appears to have a different leaf color which may be due to the location as well as sun exposure. It recently had some bark splitting which was probably due to its growth spurt and FGT promptly advised me how to take care of this issue. I look forward to watching these two trees grow and mature into shade trees with beautiful fall color. I would not hesitate to purchase from FGT again. FGT also honored the warranty on a tree I purchased last fall which had to be replaced; therefore, I recommend purchasing the warranty.

I have ordered trees, shrubs, and plants from many online companies over the years. Recently, I discovered the Fast-Growing-Trees website, and it was so well organized and easy to navigate that I couldn't resist ordering a larger sized fruit tree that I had always wanted. I expected the usual disappointment of the delivered product not matching the website picture, but to my surprise, the tree I received was even better than I had anticipated! Since that first order, I have ordered many more items from FGT, and each one has exceeded my expectations. This is an excellent company that offers high-quality live trees and shrubs that are not easily found at local nurseries or big box stores. They have a wide selection of unique plants and trees. Browsing their website is a delightful experience, as they offer options in both small and large sizes. Additionally, they ensure that you receive exactly what is described when you make a purchase. They provide great email notifications throughout the delivery process. They even tailor your searches to your Growing Zone and offer recommendations for pollinators to maximize the fruit production of your trees. I am thrilled to have found them and look forward to conducting more business with them in the future. Thank you. Dr *** Summerville, SC

I ordered four hybrid Willow Trees measuring 3-4 ft on April 22, 2020, for a total of $254.19. However, when I received the order, I was disappointed to find that I had received four "sticks/saplings" instead of the trees I had expected based on the advertisement on the Fast Growing Trees website. On May 5, I attempted to contact Fast Growing Trees (FGT) to request a refund but was unable to leave a voicemail. I was directed to email Andrew B at the provided email address, which I did on May 7, 2020. In my email, I expressed my disappointment with the product and explained that I had expected to receive fully grown trees, not saplings. I mentioned that I had wanted to use FGT for years and was disappointed with the size of the plants I received. I also mentioned that I wanted a refund as soon as possible so that I could purchase from my local nursery. I explained that my family had been affected by Covid and that I needed the refund urgently. I stated that if I did not receive a timely response, I would file a complaint with ComplaintsBoard.com. On May 9, 2020, I received an email from Andrew B of FGT. He apologized for my disappointment and explained that the plants were sold based on container size rather than height. He mentioned that they could not guarantee a specific height for the plants but assured me that they would have reached proper maturity for the container size. He explained that plants grow at different rates and some may be taller than others. He acknowledged receiving the photos I had sent and advised me to properly care for the trees for them to grow beautifully. He offered further assistance but did not mention a refund. On May 11, 2020, I replied to Andrew, stating that his response did not address my concerns. I reiterated my request for a full refund due to false advertising. I pointed out that the website advertised different sizes, including 3-4 feet, 5-6 feet, and 6-7 feet, and the trees I received did not match these descriptions. I requested a prepaid shipping label to return the trees. On May 12, 2020, Andrew responded, apologizing for the inconvenience and acknowledging that FGT guarantees trees to be 3-4 feet. He explained that he had misunderstood my initial complaint. On May 14, 2020, I replied again, reiterating my request for a full refund and a prepaid shipping label, in accordance with the 30-day satisfaction guarantee. I stated that this would be my final email and that I would contact ComplaintsBoard.com if I did not receive a satisfactory resolution. I provided my contact information. Later that day, I received an email from FGT stating that they had not heard from me for several days and that my ticket was still waiting to be processed. They provided a link for me to follow to initiate a return ticket. However, the link provided did not work. FGT sent several responses stating that my password had been changed and that I should continue to click on the website to provide the necessary information for processing my ticket. I reiterated my request for a refund and a prepaid shipping label, and I expressed my frustration with the situation. I stated that I would not continue to engage with FGT and that I would dispute the charge with my credit card company. I criticized FGT for falsely advertising their trees and delivering small saplings. I also mentioned that I would not pay for return shipping. I concluded by stating that it was unethical, misleading, and corrupt for FGT to advertise a 30-day money-back guarantee and not honor it. I signed the review as *** and ***.

I had a really bad experience with FastGrowingTrees.com. I ordered a Dakota Pinnacle Birch tree for my property and requested a specific delivery date, which was the birthday of my son who served in the Air Force for 8 years and passed away. I ordered the tree 2 months in advance and the status was confirmed 1.5 weeks before delivery. However, the day before the delivery, I was informed that it was not going to happen. I was devastated and felt terrible.

The customer service was unreliable and unprofessional. I don't know about the quality of their products, but I would never order from them again. It's really disappointing when a company doesn't care about their customers and their needs. I would not recommend FastGrowingTrees.com to anyone.

I recently purchased 5 peach trees from FastGrowingTrees.com, and I have to say, I'm a bit disappointed with my experience so far. Out of the 5 trees I received, only 1 had roots, which was a bit concerning. However, I decided to go ahead and plant the small root stumps the very next day I got them. It's only been about 2 weeks since I planted them, but unfortunately, most of the branch ends are already dark brown. I'm not feeling very optimistic about these trees growing and thriving.

To make matters worse, I failed to look up the warranty before I made my purchase. When I finally did, I was surprised to find out that they don't really have a warranty. This was definitely a letdown, as I was hoping to have some sort of guarantee in case something went wrong.

I know it may be too early to write a review, but the company requested it, so here I am. I really hope I haven't made a $650 mistake by purchasing these trees. Only time will tell if they will grow and flourish, but as of right now, I'm not feeling very confident.

I was so excited to receive my tree from FastGrowingTrees.com. I waited eagerly for it to arrive and when it did, I was pleased to see that it was well packaged and arrived on time. However, when I opened the box, I was disappointed to see that my little tree had been trimmed quite a bit to fit in the box and during transit, it had lost all of its leaves on one side. I was devastated to see my new baby tree in such a state.

I followed the instructions provided by FastGrowingTrees.com and planted my tree as soon as possible. I watered it regularly and hoped for the best. However, after two weeks, my tree had dropped almost all of its leaves. I was worried that it might not survive and that I had wasted my money. I can only hope that the side that was overly pruned will grow back and that my tree will recover.

At this moment, I am not impressed with my experience with FastGrowingTrees.com. I spent $200 on a tree that arrived in poor condition and is now struggling to survive. I understand that trees need to be trimmed for shipping, but I was not expecting my tree to be so bare on one side. I hope that in the future, FastGrowingTrees.com will take more care in shipping their trees and ensure that they arrive in better condition.

I recently made a purchase from FastGrowingTrees.com for their Citrus Plant Collection. The order was processed quickly and the plants were shipped out promptly. However, when the package arrived at the FedEx MA Center, it seemed to have hit a snag. The delivery was delayed for an additional 10 days, which was quite frustrating.

When the package finally arrived, I was disappointed to find that the plants were dry and appeared to have been damaged by frost. I attempted to contact FedEx during the delay, but my efforts were fruitless. I also reached out to the grower's customer service team, but unfortunately, they were unable to take any action to rectify the situation.

I was left with severely damaged plants and a loss of $160. It was a frustrating experience, and I would advise other buyers to be cautious when purchasing from FastGrowingTrees.com.

The customer service agent I spoke with was polite, but ultimately unhelpful. They suggested that I wait and see if the plants would recover, but I was skeptical. Additionally, when I asked if they could use a different shipping company besides FedEx, they informed me that this was not possible.

Overall, I was disappointed with my experience with FastGrowingTrees.com. While the initial ordering process was smooth, the delay in delivery and subsequent damage to the plants left me feeling frustrated and out of pocket. I would advise other buyers to proceed with caution and consider alternative options before making a purchase from this company.

and has been helpful in resolving the problem. They offered to send a replacement tree or issue a refund. I opted for the replacement tree and it arrived in good condition. This time, the packaging was much better and the tree was healthy and vibrant.

I planted the new tree and it has been thriving ever since. It has grown several inches in just a few weeks and looks beautiful in my yard. I am very happy with my purchase and would recommend Fast Growing Trees to anyone looking for quality trees.

One thing to note is that the trees may take some time to adjust to their new environment and may not look perfect right away. It is important to give them time and proper care to ensure their growth and health. Overall, I am satisfied with my experience with Fast Growing Trees and would purchase from them again in the future.

So, I recently ordered a lemon tree/bush from FastGrowingTrees.com (fast-growing-trees.com) and I must say, I was a bit disappointed with the shipping time. Don't get me wrong, the tree did eventually arrive, but it took a whopping 14 days from the time I received the "Your order has shipped via FedEx" e-mail to the time that it showed up at my door in Denver via USPS. The website estimated 5 days, so needless to say, I was a bit frustrated with the delay.

To make matters worse, the poor lemon tree/bush was stuck in a box for 14 days, which is definitely not ideal for a plant. When I finally opened the box, all of the leaves were shriveled and dried up. I was worried that the tree wouldn't survive, but I'm hopeful that it will recover and grow new leaves.

Now, I understand that the company can't control the speed of the US postal service, but I do think that there are other methods of shipping that would likely have yielded a better result. Perhaps they could offer expedited shipping options for those of us who are eager to receive our plants as quickly as possible.

Overall, I'm still happy with my purchase from FastGrowingTrees.com. The website was easy to navigate and the selection of plants was impressive. I just wish that the shipping process had been a bit smoother. Despite the delay and the dried-up leaves, I'm excited to see how my lemon tree/bush will grow and thrive in the coming months.

I recently bought 2 Vanilla Orchids from FastGrowingTrees.com, which is a pretty difficult plant to take care of. Unfortunately, my first order arrived late and dead due to freezing. I was pretty disappointed, but FastGrowingTrees.com replaced my order without any issues. However, the replacement order arrived late as well, and some of the leaves were already wilted and frozen. I checked the soil temperature and it was only at 53 degrees. I don't really understand how they can ship tropical plants across the country in the middle of winter, in a box with air vents and no insulation or heat packs and expect them to survive.

I'm going to try to revive them, but I'm not very confident that they have much of a chance of making it. I mean, it's not like I'm a professional gardener or anything, but it seems like common sense to me that tropical plants need a certain level of warmth and humidity to thrive. I'm not sure if FastGrowingTrees.com is aware of this or not, but it's definitely something they should consider if they want to keep their customers happy.

To make matters worse, the replacement plants were also half dead when they arrived. I'm just waiting to see if they'll make it or not. If they don't, I'm not sure what FastGrowingTrees.com will do. I hope they'll replace them again, but I'm not holding my breath. All in all, I'm pretty disappointed with my experience with FastGrowingTrees.com. I was really excited to get these plants, but it's been a pretty big letdown so far.

I recently purchased some blueberry bushes from FastGrowingTrees.com and I must say they were great! However, I also purchased a persimmon tree which unfortunately suffered some sort of debilitating attack and died soon after planting. I contacted the company with some accompanying photos, but to my dismay, I did not receive any service. All I got was a simple "Sorry" from management. I asked for a refund, but to my surprise, I got nothing in return.

I followed the planting instructions and watered the tree accordingly, but it still died within just four months. I feel that the company could have done better by reimbursing me for the dead tree or at least sending me a new one. It's quite disappointing to see that they did not want to take responsibility for their product.

Overall, I think the company did their best, but they could have done better in terms of customer service. I will not be using or recommending FastGrowingTrees.com again. It's a shame because I had high hopes for this company, but unfortunately, they did not live up to my expectations.

I was really disappointed with my recent purchase from FastGrowingTrees.com. When my plants arrived, I was shocked at how small they were! Some of them had broken limbs and the Citronella grass was missing altogether. Even the Boxwoods were tiny - no bigger than my hand! I paid a lot of money for these plants and I expected better. I could have gone to my local nursery and gotten the same plants for the same price. I sent pictures to the company and I hope they make things right. Their website is so beautiful and I thought their products would be just as amazing. It feels like they were trying to deceive me. I wrote to them yesterday and today, but I haven't heard back yet. If they don't fix this, I'll have to take some serious action. I can't believe I spent $431 on 11 miniature shrubs and plants. I really thought I was getting something special. Don't make the same mistake I did - be careful when you buy from FastGrowingTrees.com!

My experience with FastGrowingTrees.com has been quite disappointing, both in the past and currently. It seems like they just send out poor quality specimens, knowing that they cannot be easily returned due to their size. Out of the ten trees or plants that I have received from them, only one has survived. This is completely unacceptable, and I find it hard to believe that a tree could die in just two days of spring weather. It seems like a bogus excuse to me.

To make matters worse, they often send out sticks with no leaves or roots. This is not what I paid for, and I will never use their services again. Even the free shipping that they offer is included in the astronomical prices that they charge for these poor quality specimens.

When I contacted their customer service, they told me to wait for weeks to see if the plant would bounce back. But why should I have to wait when I paid top dollar for smaller size trees or bushes? I would expect them to make some effort to send out healthy plants and trees in the first place.

Overall, I would not recommend FastGrowingTrees.com to anyone looking for quality plants or trees. The prices are too high for the poor quality that they offer, and their customer service is not helpful at all. Save yourself the trouble and look elsewhere for your gardening needs.

I received my order (#1229521) on May 25. The four plants were dry and the leaves were crispy. I've provided images of the dead plants.

On May 26 I submitted a request for resolution via email but received no response.

On May 27 I reached a representative who subsequently transferred my call to another representative named Elvis. Elvis agreed to send four replacement plants but I have not received them.

I submitted details through the portal but received no response.

I submitted a request through the chat tool but it never connected. For an hour the chat tool displayed the message "Customer service: Hi, we are connecting you to an available service agent. Meanwhile, feel free to continue browsing the site."

Next week I will file a complaint with the District Attorney.

April 2021 we purchased 14 Leland Cypress trees. My husband planted them according to instructions provided. We set up a irrigations system to keep them properly watered. Now, at least 8 of the trees appear to be dying. The color of the trees goes from green to rust and then brown. It appears that they didn't survive the Winter. We have over $900.00 dollars invested in the trees plus the hours of labor to plant and water them. What should we do to resolve this issue?

I purchased 2 Hass Avocado trees from FGR. One in May 202 and the second in August 2021. While both trees arrive in pretty decent condition since planting and taking care of them according to their recommendations, they have grown very sick and appear to be just about dead. Having just finished a chat and phone call with them they they tried to place blame on me for not taking care of them properly which is not the case. One of the reps "fred" says they don't like to much water and I asked then why do you show them in your climate zone chart for south Florida when they very well know it rains daily here in the late spring and summer season. They were unwilling to take any action to resolve the issue other than saying I can buy a warranty. Do they really think I would give them any more money when their service is so poor. I would not recommend buying anything from them as they will not stand behind their product. I have included phots of the trees so you can see how poor condition they are in. I have a yard full of fruit trees and plans and all thrive so I am summing not 1 but both of their trees was not healthy 2 begin with.

The fruit trees FGT sent me last year (2020) were all diseased ("black spot"). The trees were very small and overpriced. Laughable, really.

After they sent replacements, 2 out of 8 trees died this Spring (2021) -- a 20% fatality rate, not good.

I think they should have offered to replace the dead trees, but they did not.

In summary: diseased/defective trees, too small, overpriced, poor survival rate.

I have ordered windmill palms in the past (2017) and the plant I received a large and in good shape. The cost was $ 69. Over the last 3-4 years I have ordered needle palms, boxwoods, trees and shrubs all in good shape and a decent value. So I ordered another windmill palm this time at $ 89. I thought at the added cost it would be at least the same size. The palm I received was half the size of the previous palm and $ 20 more. In fact, it was so small, I thought it was a needle palm. I contacted the vendor about the size of the plant and they flippantly replied, sometimes you get a small one. That was an unacceptable response. I have filed an ftc compliant. I will withdraw the compliant if they send me a "large" windmill palm at their own shipping cost.

I purchased a large number of trees and plants from Fast Growing trees. These trees/plants are mailed. Many arrive with damage pots and brown leaves if they have leaves when they arrive. The company includes a note in the box stating it is normal for leaves to turn brown and they will be fine. Order #9274540 and 9239666.

The Leland Cypress and Italian Cypress trees I received (2/27/18) all came in various states including broken pots, very little dirt left and most of the 14 were somewhat brown. The trees continued to turn brown until 3 completely died and 3 more are nearly dead. The Crepe Myrtle arrived (4/28/18) looking like a stick, had no leaves and has done nothing since it arrive to indicate it would bloom. Some seem to be doing well.

I requested advice on saving any I could, replacement of the dead and dying trees or reimbursement (I know they sell out of some items). I noted that my preference is to replace them. I also asked for their advice regarding what I needed to do to save the ones that had brown but still appeared to be living. In one of the contacts they stated the Tuscarora Crepe Myrtle was under their dormant tree policy.

I did a scratch test on all trees. 3 of the Leland Cypress were brown and 3 were brown/green under the bark and hardly any green on the plant. The Crepe Myrtle was brown underneath. Apparently the 3 nearly dead does not warrant a response. Fast Growing Trees agreed to replace 3 of the Leland Cypress and the Crepe Myrtle (as they had these in stock) advising me I would need to pay the shipping. I asked if it would work to order more plants to bring the amount up to the amount needed for free shipping and include those plants in the order hoping for a win/win for the company and myself.

The next email I receive is that they will refund for the 3 Leland Cypress and 1 Crepe Myrtle. At this point I cannot replace these as their prices have gone up as the size of their trees increased. I sent a response requesting they not do that and please send me the replacement trees due to the problem with using their certificate (not an actual refund as I can only use it at their business) and the value not being enough to replace with the same items. I was hoping to maintain a business relationship as I have plenty more yard to landscape.

The next response I received was email stating my gift codes were activate. Unfortunately it appears this company could care less about maintaining a customer. I have since read some reviews online. I have read in many of the negative reviews the company removed their reviews from the website so these are found in other locations.

I thought I had found a company I was going to be ordering many more plants from in the near and far future. I have attached pictures of all 10 Leland Cypress, 4 Italian Cypress and 1 Tuscarora Crepe Myrtle. Some are healthy trees and others are dead or nearly dead. I felt it important to include everything I could in this complaint to be fair as to what has transpired. Below you will see the communication between Fast Growing Trees reps and myself. You can see my last response was yesterday morning. This morning I had no response to this but I received email notifying me the gift codes were activated. They offered replacements and changed what they were offering to gift codes. I would still appreciate receiving replacement trees instead of the gift codes to resolve this matter.

From: Mara Campbell
Sent: Sunday, May 20, 2018 8:11 AM
To: FGTs
Subject: Re: More pictures from Mara Campbell | Case #230862

Please send me the plants and I will pay the shipping. I cannot replace them for the cost you are reimbursing as you are now selling them for a higher price. Let me know how to take care of the shipping. I don't want reimbursed I want the trees.
I appreciate if you would work with me on this matter. I have plenty more room and need for more plants and trees in our yard and by working with me on this I feel I can trust continuing to order.
Thank you
Mara Campbell

Fast Growing Trees - Buy Trees Online - [protected]
www.fast-growing-trees.com
Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees

For Your Reference
Case #230862

Please Reply at The Top of The Email...

Racheal

MAY 20, 2018 | 08:49AM EDT

Hi Mara,

Thank you for the response. We'll go ahead and issue a store credit for the 3 Leyland Cypress in the amount of $38.37 and another for the Tuscarora Crape Myrtle in the amount of $21.21. Please allow 2-3 business days for the credit certificate to show in your email box. Once you have your credit you can either re-order online and enter the certificate number at the time of checkout or you can contact us direct and we'll be happy to help with getting it applied. Please note that your store credit is valid for 1 year from time of activation. If you have any questions/concerns regarding the process please feel free to give us a call or email us and we'll gladly assist you further.

Have a great day!

Mara

MAY 18, 2018 | 02:56PM EDT

I would like to replace the trees. Are you still having the free shipping of over $79? If so I could order more and prevent the need for shipping cost. Can we make that work?

Mara Campbell

________________________________
From: FGTs
Sent: Friday, May 18, 2018 11:36:09 AM
To: [protected]@live.com
Subject: Re: More pictures from Mara Campbell | Case #230862

From: FGTs
Sent: Friday, May 18, 2018 11:36 AM
To: [protected]@live.com
Subject: Re: More pictures from Mara Campbell | Case #230862

__________________________________

Fast Growing Trees - Buy Trees Online - [protected]
www.fast-growing-trees.com
Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees

For Your Reference
Case #230862

Please Reply at The Top of The Email...

Chanel C

MAY 18, 2018 | 02:36PM EDT

Mara,

Thank you for clarifying how many plants did not recover. The plants that still have some green left can be pruned back. The dead or dying portions of the tree can be removed in the hopes that the trees will fill back out.

In regards to the Tuscarora Crape Myrtle, we do have the 2-3 ft size available. I can send you one of these as a replacement if you like or if you would prefer a different plant we can issue you a store credit and make some recommendations.

In regards to the 3 Leyland Cypress trees that have completely died. we have more available. They are no longer covered under our guarantee, but since they arrived in a stressed state we can ship out 3 more replacements for you, if you can cover the shipping cost of $19.95 or if you prefer a store credit for these trees we can issue that. Please let us know which option would work best. I look forward to your response.

Mara

MAY 17, 2018 | 02:26PM EDT

Hello. Thank you for your response. Yes all the plant care instructions were followed. We have other Leland Cypress trees that have done wonderful in the same yard. We we're adding these as additional privacy.

There are 3 Leland Cypress trees I scratched with brown beneath and 3 that are green/brown. The other Leland Cypress and italian Cypress are green beneath. When they were delivered some looked a little worse for wear and plastc planters they were in had been broken. I didn't worry thought because your letter inside said it was normal due to being boxed for days. I wonder if these that are turning are the same ones.

I would like to know if I should just clip off the brown on those still green?

I would really like to replace the bad ones with the same thing if possible. If not can you suggest something comparable to the crepe/crape myrtle? It sounds like you don't have that one. The other plants seems to be doing quite well.

Thank you

Mara Campbell

________________________________
From: FGTs
Sent: Thursday, May 17, 2018 7:24:24 AM
To: [protected]@live.com
Subject: Re: I purchased 10 Leland Cypress and 4 italian Cyp... | Case #230862

From: FGTs
Sent: Thursday, May 17, 2018 7:24 AM
To: [protected]@live.com
Subject: Re: I purchased 10 Leland Cypress and 4 italian Cyp... | Case #230862

__________________________________

Fast Growing Trees - Buy Trees Online - [protected]
www.fast-growing-trees.com
Trees perfect for your area. Click or dial [protected] for fast growing evergreen trees, shade trees, flowering trees and fruit trees

For Your Reference
Case #230862

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Racheal

MAY 17, 2018 | 10:24AM EDT

HI Mara,

Thank you for contacting us. I'm sorry you're having some issues with your plants! The Tuscarora Crape Myrtle is covered under our dormancy guarantee. We are currently out of the 1-2 ft trees that you had ordered. We can replace it with something else of the same value, $21.21 or issue a store credit or refund.

Can you do a scratch test on the leyland cypress and italian cypress that look the worse (completely brown) and give us a number that are brown when doing the scratch test?

How often have these plants been watered? Does your soil drain well and was it amended upon planting the trees? Were they mulched around the base after planting?

Thank you and we'll look for your response!

9274540 and 9239666

Mara

MAY 16, 2018 | 12:12AM EDT

Last pic from Mara Campbell. There is a pic I sent by mistake. It was too dark to see the tree so I took another.

There are 4 italian Cypress. 1 crepe myrtle (with close up to show the under where I scraped is brown). 10 Leland Cypress. I would like to save any I can with your input, replace those that cannot be saved or are already dead or get reimbursed.

Mara

MAY 16, 2018 | 12:03AM EDT

Tree pictures

Mara

MAY 16, 2018 | 11:59PM EDT

2 more photos from Mara campbell

Mara

MAY 16, 2018 | 11:55PM EDT

Photos of trees from Mara Campbell

Mara

MAY 16, 2018 | 11:49PM EDT

More pictures from Mara campbell

Mara

MAY 16, 2018 | 11:44PM EDT

More pics from Mara campbell

Mara

MAY 16, 2018 | 11:34PM EDT

More pictures from Mara Campbell

Mara

MAY 16, 2018 | 11:29PM EDT

More pictures from Mara Campbell

Mara

MAY 16, 2018 | 11:22PM EDT

I purchased 10 Leland Cypress and 4 italian Cypress. Some have turned completely brown, some are about half brown while others have a little brown on them.

I also purchased a crepe myrtle. I have had this was for less time but it just looks like a stick. I scraped an area of bark and it is brown underneath.

I am wondering if any can be saved and how to do so. I am also wondering about getting the others replaced.

I have pictures of the trees. I have to submit separately to send.

They have a good idea, but this business itself is simply a joke. My poor Clementine Tree died too soon, I didn't even understand what happened.
Called them to complain. They said I had to provide photos that thres really something wrong with the tree. No problem. Why would I lie? I did. Sent them.
They are gone. I don't know what happened but since then I haven't been able to reach them.
Please, never do business with them. Looks like they don't stand behind their products...

I have a terrible experience with Fast-Growing-Trees and I would like to warn others about this company.
I bought a plant from them and within an hour I contacted them and asked them to cancel my order. They refused to do that and claimed that my order was shipped. They said that I can send it back when I get it, but in that case I will have to pay a restocking fee + return shipping.
By the way I still have not received the plant and I'm not sure if it really was shipped. I did not receive shipping notification.

I do not believe that all the positive reviews are true! I had a negative experience with Fast-Growing-Trees so I don't trust these positive reviews, I bet they all are fake!
Ordered a bush from this company and it arrived damaged. Contacted customer service and asked for another bush and they said ok. One week later they delivered another bush and there was nothing wrong with it except that it wasn't the correct one! These guys can't do anything right! They are terrible and unprofessional! It took forever until I actually received what I paid for.