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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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F
12:59 pm EST

Fashion Nova unfulfilled shipping

I placed an order on October 30, 2018 and was informed that my shipment would be delayed due to the new facility that was being established. I finally received a package in my mailbox, which I thought was strange considering I ordered 6 items in total and couldn't figure out how they were able to package all of the items in such a way to get it to fit in my mail box. Well, they were able to achieve this because they only sent me 3 out of the 6 items I ordered. I did not receive an email about any cancellations or refunds so I fully expected my other items that I already had to wait nearly a month to receive.

I am only posting on here because I am now finding out that this is nothing new for Fashion Nova so I am trying to be as proactive as possible so that I can receive what I paid for. When I checked my account through Fashion Nova it read that all items were delivered under order # [protected].

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12:50 pm EST

Fashion Nova terrible customer service/ shipping

I purchased two items on 10/10/2018. It's been over a month and my order #[protected] still has not been processed and shipped. I have made multiple attempts to contact customer service and each time I receive the same automated response. During the first week I tried to give them the benefit of the doubt because they were moving to a new "state of the art distribution center" but it's now been over 4 weeks and that's unacceptable.

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7:41 pm EST
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Fashion Nova delivery

I placed an order weeks ago and still have not been in receipt of anything. I was given a guaranteed delivery date of 11/12 and still haven't received anything. I contacted ontrac and was told they were never in receipt of anything! I tried to check the fashion nova site to track my items and it says there isn't any info available for my order. I've emailed several times, reached out through social media, nothing. I've filed with the bbb and was told they have until next month to reply. If anyone is interested in participating in a class action lawsuit for the same complaint please leave your email

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Makeeda Ford
, US
Mar 12, 2022 9:45 pm EST

they cant refund my $205 and i never received the package.

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Allison baidoo
, US
Nov 24, 2018 10:58 pm EST
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I am interested in doing a class lawsuit, fashion nova has $208 of my money and has been giving the bs excuse if new warehouse so why even advertise your products if the warehouse that the products are in can’t get people orders to them ?! So what are you guys planning to do ? Continue to steal people’s mbeg and not give them their full order ?

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A
6:46 am EST

Fashion Nova fn is stupid. I hope they will lose all customers one day

This is reduculous...I ordered on Ctober 31.
Still not getting my package, no updates and no nothing. Emailing them but no answer why it's been taking this long but sending me stupid bot messages offering me 25% off code..I have been very patient and very understanding about their situation which is moving to a new distribution center and stuff but what disgusts me is the customer survive ain't helping at all, hell, they just ignore you like you don't even exist.
FN is dumb and I'm dumber to order from them.
I hope their business goes down and lose their money one daY.

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Update by Achainbee
Nov 24, 2018 12:35 pm EST

This is ridiculous. They finally emailed me back and said my package seems ready but not sure when they will be able to ship off...meanwhile my friend who ordered 2 weeks after I did, she got her package delivered already. I’m furious. Please let me know if you get any updates!

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Michelle Maichibi
, US
Nov 24, 2018 3:58 am EST

same with me ordered six items on Oct 31st. till now no package.

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J
7:21 pm EST

Fashion Nova store credit

I bought a medium size black "ride with you moto jacket" on October 12 & I sent it back in the mail with UPS on October 25. UPS told me it would reach fashion nova on October 31. The item is too small and I just wanted to get a new one in a bigger size. I even called the fashion nova number which referred me to customer care online. I emailed customer care 3 times and I haven't gotten a response yet. I have yet to receive my store credit. The order number is [protected] ...Thank you

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9:54 am EST

Fashion Nova I haven't received my refund

I canceled my order immediately after it was purchased because the purchase was made in error. I was told that my gift receipt and coupon would be added with my purchase. I clicked to see the discount i would receive and it submitted the purchase. I spoke with someone with your company after immediately emailing your customer service to request an refund. That was on November 8, 2018. They explained that I would receive a refund. My merchandise is still unfulfilled. I don't want the merchandise. I ordered from you previously and my ordered wasn't delivered completely, which is why the company gave me a gift card instead of a refund. In an attempt to redeem that and make an addition almost $400 purchase, I still didn't get my discount. I made the purchase in error. I was told I will get a refund of my money. I haven't received an update since then, or my refund. At this point I would just like a full refund and to discontinue my business arrangement with your company.

Please help me with getting my full refund. On Nov. 12, 2018 I spoke via email with Kevin Casco (SPA) in regards to my cancel request for the order I'm writing you about: #[protected]. At the time the product was still not released and he informed me that I would get my refund. On the website the product is still unfulfilled.

email from Kevin Casco:
Kevin Casco (SPA) (Fashion Nova)
Nov 12, 12:54 PM PST
Hey love,

Thanks for reaching out!

This email is to notify you that your request to cancel order # [protected] has been submitted. If your order has already been released to the distribution center or is already in transit, we will be unable to cancel your order. You will receive a second email once your order has been successfully canceled and your refund is processed to your original form of payment. Your refund may take 7-10 business days to show on your account, depending on your financial institution. 

Once again, we greatly apologize for any inconvenience this may have caused and hope that you will use code FNNEW30 for 30% off as well as free shipping your next order on FashionNova.com! This code expires at 11:59 PM on November 15th, 2018. 

Thank you for being a valued #NovaBabe.

Regards,
Kevin

Fashion Nova Customer Care
Have you signed up for our promotional emails yet?
http://manage.kmail-lists.com/subscriptions/subscribe?g=dKVs2H

Thank you for your help and time with this matter. I can be reached at [protected] or via email at [protected]@gmail.com. Thank you again.

Regards,
La'Toya Brown

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6:43 pm EST
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Fashion Nova full order not received

I placed an order with fashion nova on 11/01/2018 order number: #[protected] for Jennifer Ruvalcaba of eight items totaling to the amount of $83.64 USD. Today on 11/16/2018 I received my order and I only received three items! I checked my bank statement and the $83.64 USD were already debited from my account. It is really upsetting that fashion nova wasn't able to notify me of this via email! I would like to receive the rest of my order to the same shipping address 16000 Hesperian Blvd San Lorenzo, California 94580 United Sates. My contact phone number is [protected]
The only three items I received were; 1. snap and go tank-heather grey 2.ora striped tank top-black/white 3. yaretza striped top-burgundy

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2:10 pm EST
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Fashion Nova didn't receive my items or refund

I placed an order on fashion nova's website worth of $147.93 on 10/17/18. I received an email from Fashion Nova on 10/24/18 stating that there was a delay in shipment due to them relocating to a new warehouse and that if my order wasn't shipped within 7days it would be automatically cancelled and I also had the option to cancel my order on that same email which I did on 11/01/18 for a refund. Today is 11/16/18 and I have yet to receive my refund. I have sent them several emails which no one has responded to.

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5:29 am EST

Fashion Nova fraud

Someone used my bank card to bnb purchase items at Fashion nova. They said unfortunately they couldn't do anything since the cloths were ship. I told them it didn't come to me, I don't wear there cloths. Never ever shop from them a day in my life and never will. All they could do was flag the persons account. Which I find full of [censored]. They know who did the fraud and refuse to help me. All they care about is money and I will work with my bank to expose them and the person who stole my bank card.

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1:21 pm EST

Fashion Nova missing order! no response, no refund. scammed.

I'm so pissed, I ordered AND purchased $366.86 worth of clothes on 10/19. A couple days to a week later they sent out an email saying they were switching distribution centers and it'll be up to a 10 day delay, okay cool.. i'm patient I didn't think nothing of it. After weeks and weeks go by, damn near a whole MONTH I've constantly emailed them, called them, and still no answer. I cancelled my order 4 times, didn't get a cancellation email at all. nothing. This website is trash! I have never experienced such bad costumer service, I ordered from them more times than I can count, now all of a sudden i'm getting scammed. I'm beyond mad, $366.86 all down the drain. I'll never order from here again.

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7:56 am EST
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Fashion Nova [protected]

This company is horrible, I must admit I've ordered from them many times, never thought they would steal my money and not send my order. Since October 24, 2018 when I placed it I never received nothing, I emailed them just to get robo emails. How are they still up and running without any type of warnings not to do this to people. They get big entertainers to push their items, than hard working people come along and buy just to be done dirty and disrespected. Yes, taking someone money off their card is stealing. And I will keep pushing even if I have to sue them. It's not right.

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4:03 pm EST
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Fashion Nova order confirmed 10/19 haven’t received an email or response yet

I am horrified at the customer service I am receiving in regards to my order [protected]. No emails responses. I was told it would be cancelled if not shipped my 7-10 after my order was received. The order was confirmed 10/19. I have sent several emails with no response! It's been a month no refund no response! $123 of my hard earned money. I messaged on IG EVEN left comments under their posts NOTHING

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Nani Crawford
, US
Nov 14, 2018 12:57 pm EST

I also ordered on 10/19 my order is #[protected] been calling and blowing their email up. This is so unprofessional and unacceptable.

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12:28 pm EST
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Fashion Nova fashion nova couldn't fulfill my 2 orders, they said they refunded my $ 10-24-18. I still am waiting & fn stopped responding to my emails.

10-11-18 I placed 2 orders w/FN. A few days later, FN emailed me stating they couldn't fulfill either order & I could wait, but after 10 days, FN will automatically refund my money. After a day or so, fashion nova sends a confirmation email stating both orders were cancelled(after much back&forth) & 10-24-18 FN emailed me saying they refunded both orders in full & it'll take up to 10 days. After 10 days passed & no refund, I requested a receipt from FN showing my refunds being issued to my bank. Fashion nova said they couldn't provide one. A day later, I received an email from FN stating they sucessfully cancelled my orders (again)& to wait for another email(again). They had already sent me that exact email b4 sending the email stating they refunded the money, so basically FN is trying or pretending to start this process all over again. I have emailed FN everyday since & they haven't responded, & I still haven't received my refunds. This is terrible customer service. Fashion nova is a dishonest company & should be ashamed. I have never had such a horrible online shopping experience. Lesson learned. Never order from fashion nova.

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Nani Crawford
, US
Nov 14, 2018 1:03 pm EST

This is ridiculous i placed my order on 10/19 & NEVER got it, all i got is a confirmation and a delay email, after being very patient I blew their email up and phone, still no response. This is so unprofessional, this is horrible!

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hawkeye17
, US
Nov 13, 2018 6:38 pm EST

I am going through the exact same thing exactly as you have described and have been going through this since then as well. I cannot even believe this is happening this way and we as customers have no recourse. I only found this because I've been doing research to see if I am the only person out there that is going through this as well and it seems that we have no way out of this ordeal with them. We cannot do anything about what they have done except complain and tell others!

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8:34 am EST
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Fashion Nova package not received

For some reason when I track the package is says delivery attempted but I was home that day and no truck stopped by. I need this dress for this Saturday and still nothing. what can I do about please help. I never had issues with delivery before. when to the post office and they have no idea where this package is. was it send? if so can you inform me what I should do.

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7:37 am EST
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Fashion Nova order delays

I will never order from them again. 13 days waiting for an order is ridiculous. Hasnt been processed hasnt been shipped. Been cancelling the order since 6 November. They are refusing to cancel. Order number [protected]. Please spare yourselves the trauma. So disappointed. Appauling customer service. Now if they bother shipping the order they will ship when im outside the country and no longer need product. Absolutely awlful why they wont cancel my order. Is this even legal. My advice DO NOT ORDER from FASHIONNOVA unless you want to be ripped off!

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11:55 am EST
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Fashion Nova no refund. no item

I have never had a problem with fashionnova Infact probably 80% of my clothes are from fashionnova but this order has really discouraged me from any other future transactions !On the 23rd October 2018 I purchased 298$ worth of items, due to the distribution centre there were delays... which weren't told till after the order, I received an email stating after 10 days if the order was not shipped there will be an instant refund however if you want a refund click on the link and you will be refunded. I clicked on the link TWICE ! Emailed the customer service team TWICE... It is the 12th November 2018 still no response from either parties and I'm going on holiday this weekend... thank you fashionnova for the time and money wasted

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Nani Crawford
, US
Nov 14, 2018 1:11 pm EST

I’m literally experiencing the same exact thing. Order was purchased on 10/19, they said they were moving distribution centers, and then after that they just went ghost on me, not responding to any of my emails! My order number is #[protected] it came up to $366.86 i’m livid!

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Author of the review
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Shayjonesacf
, GB
Nov 14, 2018 3:06 pm EST
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Do you think there’s any place to report to I heard of BBB but I’m from London not sure if that will cover me ... all I just want is my money back and I’ll leave them alone- I was so excited for the cardi b collection but I’m definitely put off!

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10:25 am EST
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Fashion Nova order [protected] and [protected]

regarding order [protected] placed on 13 august 2018 and order [protected] placed on 29 august 2018.
when my orders were delayed, i first notified your company by mail on the 5 september 2018, again on the 13 september 2018 and again on the 6 october 2018. my first mail was answered by a maryury reyes informing me to be patient and that my order would come, explaining to me that international orders sometimes take longer to arrive to their destination. this message was clearly a computer generated mail as it was answered within minutes of me sending it. my second mail was answered a day later by keven bardales, also informing me that i should be patient. my third mail was never answered.
the address given on my orders is a fully detailed street address and has been used with successful international delivery (eg romwe) with no problems. if indeed you had a problem delivering to this address then the least your company could have done is sent me a message requesting further information. at the time that my mails were sent informing you that there was a problem, the parcels were still in greece, your support team did not contact me, resulting in the parcels being returned.
i am extremely unsatisfied with your service and expect a full monetary refund for both my orders to be deposited directly to by bank account.
yours faithfully
an extremely unsatisfied customer
tonia tsoupakis

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12:13 pm EST
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Fashion Nova return service

Placed a order they shipped wrong size they said send back and they will give me store credit sent them the tracking number and order number now they are giving the run around not only do they mess up orders but expect you to pay return fees still waiting on my credit next step file a dispute with bank I use to love fashion nova but now I guess I still with stores in my area

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2:59 pm EST
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Fashion Nova unable to cancel order

Only AFTER placing an order do they provide information that they are in process of moving and there will be a delay in getting orders out. They did provide a link to a form to cancel order which I did but after multiple multiple emails they only respond with an automated email. No one actually is responding! No way to talk or communicate with a person to get this resolved!

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10:49 am EST

Fashion Nova refund services

I've made and order and it had to be returned due to insufficient address, but it has been a few weeks that it was returned and the store did not sent me an email with my credit as it says on the website. I'm loosing almost 70 dollars and I do not get an answer! I tried several times to email and call fashionnova and did not get any reply. The order number is [protected]

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Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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