FashionMe.comrefund not received

M Nov 19, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

I placed an order on the 01st Aug and on the 29th Aug was told that it was delayed. I opted for a refund and on 30th Aug. was told by 'Helen niu' that it would take up to 20 working days to process. As at the 19th Nov., I still have not received my money. I emailed the company on the 17th and 18th Nov and now I am not even getting the courtesy of a response. Any assistance you can render to get back my monies would be appreciated.

Responses

  • Fa
    Fashionme Nov 19, 2018

    Dear customer,

    Thanks for your order on our website. We are really sorry for the delay.
    Could you please offer me your order number at [protected]@fashionme.com
    so that I could be able to help you solve this problem asap.

    Thanks for your understanding in advance and looking forward to your reply.
    Fashionme

    0 Votes
  • Mi
    Michelle Goorahlal Nov 25, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Fashionme My order number is D2006104

    0 Votes
  • Mi
    Michelle Goorahlal Nov 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Michelle Goorahlal Can I get an update on my refund urgently?

    0 Votes
  • Mi
    Michelle Goorahlal Nov 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Fashionme Can I get an update on the status of my refund urgently?

    0 Votes
  • Fa
    Fashionme Nov 29, 2018

    @Michelle Goorahlal Dear customer,

    Thanks for your reply. I have checked your order and sent an email to your
    registered email address, could you please check your inbox later?

    If you have other questions, please reach out to [protected]@fashionme.com
    Fashionme

    0 Votes

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