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Fashion Nova Customer Service Phone, Email, Contacts

Fashion Nova
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4.1 7318 Reviews

Fashion Nova Complaints Summary

70 Resolved
1630 Unresolved
Our verdict: If considering services from Fashion Nova with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fashion Nova reviews & complaints 1738

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Newest Fashion Nova reviews & complaints

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L
5:37 am EDT
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Fashion Nova miracles can happen

So I ordered the dress miracles can happen and have yet to receive it instead in its place they have sent a completely see through completely different design and colour dress! When contacting customer services they simply apologised yet offered no help! This dress was meant for my 21st birthday which is in 5 days which has been explained to them however they are no longer responding to any emails the best they did was offer an apology. Disgusted with their service the dress I ordered was $69.99 the dress they sent was $49.99 so they have scammed me out of $20 plus given me a dress that is completely unwearable.

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A
10:52 am EDT

Fashion Nova return.

After a month, I have not received a store credit for returning a dress. I have been email fashion nova for 2 weeks (over 20 corresponding emails) with no resolution. They often just stop replying until you submit another request. I have provided them with my tracking number, a virtual receipt, and other supporting documents at their request. Once I send the information, all correspondence end a with no resolution. Theh advertise EASY returns! Ha! Easy is defihitely not the appropriate adjective to use!

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N
10:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fashion Nova a package not delivered

I ordered a package from fashion nova on Sunday for over $100 (which I got on sale for $85). I qualified for two day free shipping and after 4 days, I was notified that my package was delivered. Check outside my house and nothing was delivered. USPS also shows it was delivered but still no package.

I have heard about how fashion nova scams people all the time but I personally have shopped there plenty of times and gotten big packages with no issues. However, this time I bought these clothes for a special occasion happening on Saturday and now will have to spend more money buying something to subsitute what I should have gotten from them.

I am beyond upset and will not stop until I got my package and money back! I will probably stop shopping from fashion nova even though some of their clothes are cute.

Read full review of Fashion Nova and 2 comments
Resolved

The package has been found. All is well. I will be shopping at fashion nova again. I would encourage people to just be careful with deliveries

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Ivon20
, US
Sep 01, 2018 5:34 am EDT
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Having the same issue says package was delivered, checked outside there was nothing :/ how did you end up finding your package? I'm currently filling a claim

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Stephanie J Serna Gomez
, US
Aug 22, 2018 12:25 am EDT

Same here I'm so confuse

ComplaintsBoard
S
7:14 pm EDT
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Fashion Nova return issues

Seriously? I have been emailing back and forth for WEEKS and keep getting a generated response because it is the same EVERYTIME. This is RIDICULOUS. I need to speak to a supervisor about this matter as soon as possible. I have had patience up until now. I returned over $100 worth of items that didn't fit my daughter. From the tracking, it was received at 7:10pm on July 31st 2018 by an agent at their warehouse. I was told that there was a delay in the return department. I have sent my order number, tracking number and a photo of the receipt from when I mailed the package MULTIPLE TIMES. The last customer representative told me that I would receive my credit in a few days and that there was a delay in the return department. Now I'm being told there's no record of my return at all! I list the order numbers, tracking number and attach the photo and no return credit still. When am I going to get an actual answer? This isn't how a business should be run. I order from them a lot and I've never had a problem. I am really losing my patience and extremely annoyed right now. I'm pretty pissed off and need an answer. I can't keep doing this back-and-forth without having anything resolved. You return items and the company just disregards your return credit?

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Ginger Rainey
, US
Aug 17, 2018 4:33 pm EDT

I returned swimwear that I received Damaged and was told I would get 10.00 postage also the item was returned 7/21/18 and recv'd 7/23. I have been going back and forth with these people telling lies about backlogs since July. Order#[protected]. please issue a credit

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Ginger Rainey
, US
Aug 17, 2018 4:28 pm EDT

The same issue I am having

ComplaintsBoard
K
12:25 pm EDT

Fashion Nova customer service

I've called multiple times and no answer. I've even waited on the phone for 49 mins to be exact! It's been 3 days and I still have not received a number to track my package which means that it's not been sent out. I paid $6 extra to ship my package within 2-3 days and that's not what is happening. It's been 3 days already and I haven't even recieved a tracking number.

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Powellk
, US
Aug 26, 2018 10:06 pm EDT

Same, these [censored]es better refund ALL my money

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G
12:26 am EDT
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Fashion Nova clothing

Buyer beware. Fashion Nova is a shady company. They get all their spotlight from celebrities and give them free clothes for free advertisement in return. If you buy from this company be aware they do not have a customer service department. The phone number is just a automated message and you never get a actual person. They claim to have 24/7 customer service but that is not true. If you buy an item and you don't like the quality or it's faulty or you just don't like how it fits. Fashion Nova will keep your money and force you to spend it with them, by issuing a online credit or store credit if you return it at a store. This company is all about getting money, and they do not care about the quality of service they are providing. Beware of spending your hard earn money at Fashion Nova.

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4:32 pm EDT
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Fashion Nova return

I have been trying to get in contact with you guys for over a week, each time I call I'm left on hold for twenty minutes then I get cut off! I'm trying to see what taking my return so long to be processed it said that it take up to 7 days to be refunded and we are on 9 now I have an event that i need my clothes for and I need to place a new order by next week. I never had this issue with you guys before and I'm becoming very frustrated and I don't want to do business with you all anymore if this is going to happen I should be able to call and speak to someone. I've emailed and it seems to be an automatic person responding who doesn't reassure me my concerns are being taking into considertation. Please someone answer my question when will my return be processed

Read full review of Fashion Nova and 2 comments
Update by angie987
Aug 16, 2018 7:39 pm EDT

I finally got in touch with somebody yesterday and they said give it one more day then call back And if I haven’t received it yet they will automatically do it. The product was received by them last Tuesday the seventh

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Ginger Rainey
, US
Aug 17, 2018 4:27 pm EDT

Same as my issue - I returned damaged goods (swim wear) and was told to send it back and was promise postage -ths has been since 07/03, they have stalled and asked for pictures and still no credit!

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Sara Ventimiglia
, US
Aug 16, 2018 7:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi! I see we have the same issue. Did you ever receive a credit? When did you return your items? It’s been WEEKS and I still haven’t been able to speak to an actual person.

ComplaintsBoard
S
6:10 pm EDT

Fashion Nova flagged my order

I've been going back-and-forth with fashion nova for literally six days now. If first started with an order I made that took almost a week and a half to come and when it finally came only half the orders are correct. After going through it with their email department for literally three full days and being on hold with their customer service for over 45 minutes to an hour all they can tell me is that they can issue me a credit. At that point I wasn't too upset about it I placed a new order and got over it but then that order got flagged so I called customer service and once again even though they messed up that order an i've been going back-and-forth with fashion nova for literally six days now. If first started with an order I made that took almost a week and a half to come and when it finally came only half the orders are correct. After going through it with their email department for literally three full days and being on hold with their customer service for over 45 minutes to an hour all they can tell me is that they can issue me a credit. At that point I wasn't too upset about it I placed a new order and got over it but then that order got flagged so I called customer service once again even though they messed up that order. After being on hold with them and getting my credit back immediately they still couldn't tell me why it was flagged the all they told me was that it was because of the amount and the shipping and the billing information which makes no sense because I called my bank and they confirmed there was no problem on their part so it was all fashion nova is doing. I keep trying to get in contact with her supervisor because I'm going on a cruise this Saturday and I need to have these close by at least Friday and I keep having to go back-and-forth with their customer service it's terrible. This is the first time I'm having a problem with them and it's the worst problem I've ever had with any customer service ever. The least they could do is help me on find my order and give me express shipping for all the problems they've caused me but they won't even call me back and they leave me on hold for 35 to 45 minutes to even an hour this is the worst customer service I've ever had the miss fortune of having to come into contact with! I'm honestly ready to cry. My cruise is in seven days and I have nothing to wear because of fashion nova poor customer service!

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B
10:46 am EDT

Fashion Nova customer service

I am so appalled that a company this large will not ever make any changes to an order you buy online. I ordered the wrong size and after I emailed them I was informed they can not make any changes to any order ever! None and to make matters worse they refuse to refund my order so I can buy the right size! What kind of company won't edit online orders ever, do not order from them because you will have to pay to return any thing yourself!

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K
1:14 pm EDT

Fashion Nova merchandise I returned and never refundex

I purchased two of the same dresses from Fashion Nova. The first was too small and the dye was running into the white part of the dress. The second one fit but the dye was running into the white part again. I contacted their customer service via email explaining the issue. I also explained that I had ordered another that was too small with the same issue. I mailed the merchandise back immediately it wasn't until after mailing the merchandise back that I received a response from fashion Nova asking me to take pictures of the damage it was too late i had already mailed the merchandise at the post office with tracking. I recently got an email for a refund for one dress and not the other and now they are trying to say they did not receive the other dress which is lie. I just want my money or the same dress. I am very upset about this. I am owed $50.00

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N
12:37 pm EDT

Fashion Nova never got my full refund

I shipped out 9 items a week ago from order #[protected] and only refunded for two items! I don't understand why because they are all in one package! Usually they are good with refunds but i don't know what happend. It also sucks that they don't have a customer service hotline where you can call and actually talk to someone.
They just want you to keep emailing them which btw either it gets them 2 weeks to reply or not reply at all. Im scared that I won't be getting my money back. Anyone who can suggest legal action that I can do if they don't give my money back?

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M
3:05 pm EDT

Fashion Nova my order is just sitting, has not been sent to usps

I have the tracking info already and have for two days, but USPS says this

This is what it is saying on the USPS tracking page for order#[protected]...they do not have the package, can you please send it through the proper channels so my package is shipped and not just sitting there. Please...I ordered this stuff specifically for my trip Aug. 17. Please can u get my stuff moving.

Tracking Number:
9405510205369074570682
Your package is on its way to a USPS facility. Sign up to get updates, and we'll send you a delivery date and time when available.

Pre-Shipment
August 8, 2018 at 9:52 am

Shipping Label Created, USPS Awaiting Item

LOS ANGELES, CA 90009

Get Updates

This means they do not have the package, y'all made the label but it has not shipped.out . can you please have them ship.my stuff out. I need my stuff before Thursday. I have a trip to go on and that why I orders this stuff. For my trip. Please can you get this fixed, send it up to whoever you have to but I should have gotten this order before the order I placed.after it. Please.

I keep emailing customer service and they keep telling me about 24-48 hr stuff that doesn't pertain to my order because it was placed over five days ago and I got tracking info for it two days ago and it hasn't been shipped. I never got shipping confirmation after receiving the tracking. This will cause me to not want to ever do business with fashion nova ever again

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M
5:56 pm EDT
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Fashion Nova return

I returned an item that was too small. It was received on 7/27/18 via UPS. I emailed the company on 8/4/18 with a status update regarding my store credit. They emailed me back stating that the return hasn't been processed. It's been over 5-7 business days and still no store credit. I emailed them again and they said that they don't have record of my return, even after I provided a tracking # to them. It looks like the BBB needs to get involved as well as the AG for fraud. I will not stop here, this is a scam and rip-off. I will be taking further steps against this company. I have been calling and no one answers. The phone actually picked up after 20+ minutes of waiting only to get an automated message stating their hours of business. I called back because I was calling within the time frame stated and have been on hold for 15 minutes.

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C
9:43 pm EDT

Fashion Nova how to claim my $30.00 for recommending a friend

I recommended a friend who made a purchase of over $75.00 .

How do i claim my $30.00 now that i am about to make a

purchase of over $100.00, my email address is

[protected]@yahoo.Com

i would love to hear from you as soon as possible. If you

check my cart you can see my order and i need to proceed

to order immediately. Someone please assist me

regards

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B
10:53 am EDT
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Fashion Nova scammers

Please save yourself from these scammers! First they misplaced my order so they where going to give me a gift card according to them. After going back and forth with them for 1 month n half (with an automated message half the times) they gave me a gift card. Once I was going to use it they only gave me part of my refund! $240 down the drain with no products! Customer service is horrible. Save yourself!

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8:48 pm EDT
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Fashion Nova chill out hoodie - item not received

Almost 2 months ago I placed an order, I messed up the address & the package had to be returned, understandable. Every single day since then a representative has spoken with me about receiving "credit" This was a birthday outfit, a simple fix. I have yet to revive the credit almost two months later & was recently told this Thursday after avoiding emails that I should be expecting something & then today I'm told I'll have to file a claim! I do not think it is professional or fair for me to file a claim for an order they acknowledged they recieved months ago. It is VERY unprofessional. Help! For an $11 item!

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10:12 am EDT

Fashion Nova Return Policy

They lack a lot but one of the many problems I have With them is I could Never get a live person on the phone. Ridiculous I had To return an item that I hate and then send you a store credit on a gift card. Which is completely fine, however the gift card happened to be used already which is just ridiculous that means my money went down the drain unacceptable I dont Even understand that can happen they need to be more sufficient things like this should be happening. Unacceptable and at this point and as big as they are stuff like that should have never had happened. I will Be looking into contacting management somehow ! Very disappointed in they're lack of communication and how you can never talk to a live representative makes me highly upset!

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3:55 pm EDT

Fashion Nova returns policy

I returned two different orders on one return slip and now my return has been considered "incorrect" because I didn't use two different forms for two different orders. I was never issued credit and I do not have my usps receipt. Now they have the clothing I returned to them that I paid for and no credit! I shouldn't have to provide a tracking number to go look for my package. Whether a form was filled out in your way or not some record of some sort should have been made. This is pure incompetence and now I lost money because nobody can read a form with two different order numbers despite the columns being filled out correctly. Bad business!

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2:59 pm EDT

Fashion Nova worst website and worst customer service ever

Over 400$ order, Never [censored]* shipped! never replied to emails or calls or anything at all.. I had to dispute the payment with my bank to get a refund.! Literally the only emails I got were automated ones I tried, email, Facebook, Twitter and Instagram no response once or ever, phone number is pointless rings and rings and nobody asnwers ever. Don't wast you're time seriously what a [censored]* joke.

Not to mention the clothes are all from China they just attach a "fashion Nova" tag on some of them from what I seen on YouTube.

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3:04 pm EDT

Fashion Nova return policy /quality of merchandise

After spending hundreds of dollars on Fashion Nova this summer I have decided that I will no longer waste my time or money on their merchandise. Most of the clothes I have ordered are poor quality and look absolutely nothing like the pictures. Also the return policy for this company is the worst I have ever encountered. The customer has to pay to return merchandise regardless of the reason for the return. The shipping cost is just as much as the items themselves; so the customer still pays for something they have no use for.

All of the celebrities promoting fashion nova must be getting paid to do so because the items I have received this summer have been low quality and cheap looking. For example, I have enclosed a photo of pants I wore one time and the zipper got permanently stuck. Unfortunately, for me it was 30 days after my purchase and plus I already wore them so I just have to suck it up and take the loss (according to the return policy). In the other picture you will see a white outfit that came to me looking dingy like it had been worn before. Therefore, I have decided that I will not waste anymore of my money with this company.

Sincerely,

A Disappointed Fashion Nova Customer

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elee79
, US
Aug 06, 2018 3:57 pm EDT

no update as of yet

Fashion Nova Customer Reviews Overview

Fashion Nova is a popular clothing brand that has gained a significant following in recent years. Our review of fashionnova.com reveals that the company has received overwhelmingly positive reviews and delivers on its promise of providing trendy clothing at affordable prices.

Many customers have lauded the brand for its wide selection of styles, from trendy streetwear to elegant formal wear. Also, customers appreciate the size inclusivity offered by Fashion Nova, catering to all body types.

Moreover, the website has a user-friendly interface that allows customers to filter products by size, color, and style. The checkout process is seamless and secure, with fast shipping and easy returns.

Fashion Nova has also been praised for its impressive social media presence, with an active community of customers sharing their styles and experiences on various platforms.

Overall, our review of Fashion Nova highlights the brand's commitment to fashion that is both affordable and trendy, catering to a wide range of customers. As an authoritative reviews website, we give Fashion Nova our seal of approval for quality and accessibility.

Fashion Nova In-depth Review

Website Design and User Experience: The website design of Fashion Nova is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is smooth and seamless, with fast loading times and intuitive menus.

Product Range and Variety: Fashion Nova offers a wide range of products, from trendy clothing to accessories and shoes. They have something for everyone, with options for different styles, sizes, and occasions.

Quality of Products: The quality of Fashion Nova's products is generally good. While some items may not be as durable as higher-end brands, they are still well-made and stylish. It's important to read reviews and check the materials before making a purchase.

Pricing and Value for Money: Fashion Nova offers affordable prices for their products, making it a great option for budget-conscious shoppers. The value for money is excellent, as you can find trendy and fashionable items at a fraction of the cost compared to other retailers.

Shipping and Delivery: Fashion Nova provides reliable shipping and delivery services. They offer various shipping options, including express delivery for those who need their items quickly. The delivery times are generally accurate, and the packaging is secure.

Customer Service and Support: Fashion Nova has a responsive and helpful customer service team. They are available to assist with any inquiries or issues you may have, and they strive to provide prompt and satisfactory resolutions.

Return and Exchange Policy: Fashion Nova has a straightforward return and exchange policy. They accept returns within a certain timeframe and provide options for refunds or exchanges. It's important to review their policy before making a purchase to ensure you understand the terms and conditions.

Social Media Presence and Influencer Collaborations: Fashion Nova has a strong social media presence, with a large following on platforms like Instagram and TikTok. They frequently collaborate with influencers, which helps showcase their products and keep up with the latest trends.

Sustainability and Ethical Practices: While Fashion Nova doesn't heavily emphasize sustainability and ethical practices, they have made some efforts to improve in these areas. They have introduced eco-friendly collections and have committed to reducing their environmental impact.

Overall Shopping Experience: The overall shopping experience at Fashion Nova is enjoyable and convenient. With a user-friendly website, a wide range of products, affordable prices, and reliable customer service, it's a great place to shop for trendy and affordable fashion.

How to file a complaint about Fashion Nova?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Fashion Nova. Make it specific and clear, such as "Incorrect Order Fulfillment at Fashion Nova" or "Fashion Nova Refund Not Processed".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as product quality, customer service, shipping and handling, return and refund policies, or any other relevant aspect of your interaction with Fashion Nova. Mention specific transactions, including order numbers, dates, and any communication with the company. Clearly articulate the nature of the issue, steps you've taken to resolve it, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Fashion Nova. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Fashion Nova.

Frequently asked questions (FAQ) about Fashion Nova

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How can I contact Fashion Nova, a popular fashion brand, for inquiries or support?

Looking to contact Fashion Nova? Dial 1-800-866-0286 or +1 800-222-1811 to connect with their customer support team. Reach out today for assistance with your fashion needs.

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Fashion Nova contacts

Phone numbers

1800 866 0286 +1 (800) 222-1811 More phone numbers

Website

www.fashionnova.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fashion Nova Customer Service. Initial Fashion Nova complaints should be directed to their team directly. You can find contact details for Fashion Nova above.

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Use this comments board to leave complaints and reviews about Fashion Nova. Discuss the issues you have had with Fashion Nova and work with their customer service team to find a resolution.