Family Island — Farming game’s earns a 3.3-star rating from 19 reviews and 21 complaints, showing that the majority of players are somewhat satisfied with gaming experience.
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Good game in concept. Terrible in practice
I enjoy the game and find it fun and entertaining. However, there are lots of downfalls (seriously, read the reviews and the comments from the developer). One, there are not enough tribes to join, and all of them are at application limits. So no new applications are allowed. Try to create your own, and you have to use gems. Gems are used for a lot of things, and when you find them in the game, they only give you 1-2 at most, even when you watch the stupid ads. Unless you buy them.
Speaking of ads: two. Don’t do it. I have watched the stupid ad to get more gems or energy several times, just to see the energy or gems were not applied, with a quick: “oops, something went wrong” even though I watched the whole thing, was connected to Wi-Fi, my screen did not time out, i did not go off the screen etc. And when it’s not doing that, it washes onshore and makes you wait 12 hours before you can claim it. Ridiculous. Don’t let it be there if you can’t claim it.
Three: keys. You’ll find DOZENS of chests that you can’t open without keys. But this goes back to point one on the gems, as you need them to open the chests. Some quests require the material from a chest to proceed, so you’ll never complete unless you pay for gems.
Four: energy. Yeah, yeah, I’ve seen your developer comments on “how easy” it is to acquire. Liars. Sometimes, they give you almost enough in an area to get through, sometimes not. I’ve picked all the berries, I’ve made a bunch of food, and still can’t get enough energy to pass through a quest in time unless I pay.
Five: BUY IT! Don’t make a game where you literally sit through potentially hours of paid advertisements (hello dollar bills) then STILL have to pay for everything.
The rest of the points are outlined very well in other reviews so I’ll leave it at that.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Family Island — Farming game complaint handling
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Family Island — Farming game Contacts
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Family Island — Farming game emailscv@melsoft-games.com98%Confidence score: 98%
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Most discussed Family Island — Farming game complaints
Good game in concept. Terrible in practiceRecent comments about Family Island — Farming game company
Good game in concept. Terrible in practice




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04 11 2024
I can't get to load
Thompson447@gmail.com
through freecash, i sent them photos of my levels completed and money spent (over 15.00) to be reimbursed in freecash dollars. however, they rejected ALL of my support claims and now im out literal money and time.
can someone help me with this please? thanks.