Resolved Family Dollar — racism/discrimination
I visited the Family Dollar store approximately 7:30p.m. on December 15, 2009. My five year old son and I entered the store and my son said, Momma can I get a soda(which was in the cooler).I told him yes. Terri the manager who was working at the cash register and who is also the store manager told him that he could not get a soda until he paid for it. She did not communicate that with me, she told my five year old son. I asked her why couldn't he get a soda and she told me that it was the policy that they had to pay for the soda first. I informed her that there was no where on the soda refrigerator that indicated you could not get the soda until you paid for it. She insisted that I had to pay for it first. She said that he could not drink the soda. I asked her what made her think that he was going to drink the soda because he only asked if he could get one. She was very degrading to my son. I told her that my children are not allowed to open things before they pay for it. I don't understand why she felt that my African American son was going to open the soda. I asked her for the number to the Family Dollar Corporate office and she gave me the District manager's number instead of the corporate office and she told me that she was not allowed to give the number out. The number that she gave me was a cell phone number [protected], when I called it no one answered. I had to retrieve the corporate office via internet. This was a very degrading experience for my family and I. She would not give me the number to the corporate office, instead she gave the number to someone else.
The damage that resulted was that my son had to witness the racism and discrimination against him. What happened to him was a typical case of racism. There was not a sign posted that stated that you have to pay for the soda before you get it out of the cooler. She did not give him an opportunity to get to the drink out of the cooler.This should not happen to anyone, especially a child. Policies should be posted and apply to all, regardless of race.
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