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FairyWigs
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www.fairywigs.com
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1.0 5 Reviews

FairyWigs Complaints Summary

0 Resolved
5 Unresolved
Our verdict: Engaging with FairyWigs at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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FairyWigs reviews & complaints 5

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Newest FairyWigs reviews & complaints

ComplaintsBoard
L
5:23 pm EDT

FairyWigs fairywigs fake wigs don't buy

The delivery took almost 5 mnths & I paid extra to receive my wig early! Had to contact them 3+ x's to see where it was, each response claimed on its way. Lies.
When wig arrived, I was appalled! The color was gross-little dark spots at the "roots" and it's not real hair.
Looks horrible!
No care instructions or directions. Totally fake. Was ripped off

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ComplaintsBoard
K
5:42 am EDT

FairyWigs synthetic wig!

I ordered a human hair wig and was shocked when I saw it in real life! It looked nothing like pictures and it was not a human hair, it was just a synthetic Halloween wig! Contacted FairyWigs support and asked about the wig (I thought that maybe they made a mistake and that was an accident) and they claimed that I received the right one and that was human hair! These guys are a joke! I'm not blind or something and I can see the difference between real and synthetic hair! Do not order anything from this scam! I'll make sure to leave negative feedback everywhere I can!

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ComplaintsBoard
B
12:44 pm EST

FairyWigs no refund

I ordered a wig for my elderly Aunt for Christmas. It took weeks to get here on the 23rd of Dec.
It was not the right style or color I ordered. I contacted them and they gave me an absurd return policy.
Here it is:
My dear,
We feel so sorry to hear that Fairywigs did not meet your requirements with your last shopping. Please accept our sincere apology. And please fill in the attached form, provide us photo evidence, with wig on wig stand and taking photos from different angle, and feedback to us within 7 work days (evidence not provided after 7 days will expire automatically).
Below is our complaint handling procedure for your reference.
1、Apply for return/refund/exchange (within 7 calendar days on the delivery;
2、 Receive an return/exchange procedure instruction email(within 2 work days)
3、Provide photo evidence support (within 7 calendar days)
4、Solution offered by customer service assistance(within 2work days)
5、Agreement reached (return/refund/exchange)
Refund credited within 30 calendar days;
Package return conducted within 7 calendar days;
Exchanged item start processing on delivery of the returned package )
Please pay attention to our handling time on each procedure, Otherwise, we will not be able to handle them.
Serena

I contacted Paypal, and I am not in a dispute with them to get my money back. I paid to ship it back.
It was not used and is in perfect condition as they mailed it to me. They offered me $10.
Do not buy from them. Actually I fear buying anything from China, as I have heard all kinds of
the same kind of stories when I posted my complaint on Facebook to friends.

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Is FairyWigs legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of FairyWigs's website. The legitimacy of FairyWigs requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with FairyWigs, especially when browsing their offerings or sharing personal information.

FairyWigs earns 41% level of Trustworthiness

Moderate Safety Advisory: FairyWigs has a 41% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

FairyWigs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website belonging to FairyWigs has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

We found that FairyWigs website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.

We conducted a search on social media and found several negative reviews related to FairyWigs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
F
3:32 am EST

FairyWigs the colour and design of the wig was completely different!

Don’t buy from the website www.fairywigs.com. I bought wig from them, but it recently arrived and looked completely different as on the website. The colour was darker and the design was completely different. I wanted to return it back, but I needed to pay for the return postage. I really advise you to stay away from them and don’t waste your time. So be careful if you use this website or leave comments if you have horrible experience with this seller.
The colour and design of the wig was completely different!

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ComplaintsBoard
L
5:46 am EDT

FairyWigs seller needs only your money

I want to warn that the website www.fairywigs.com is total scam and the seller fooled people. I placed the order and paid for it, after that I got invalid tracking number. The seller stated that my order was sent, but it was lie, because after 2 months I still haven’t received my order. I only lost money and the seller replied to my emails very rarely. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

Read full review of FairyWigs and 18 comments
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18 comments
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LizFL
, US
Oct 03, 2019 5:28 pm EDT

I see several companies called Fairywigs online. BEWARE OF THE ONE LOCATED IN BejjIng, China. DONT BUY!

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xiaoheiqun
, US
Apr 07, 2016 1:32 am EDT

I have no idea what you would call it. I also wore this out in public to test the look, and many people complimented me. I'm hoping to order from this store again!

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Sharon Marie McGrath
, US
Mar 25, 2016 6:18 pm EDT

This company is a total scam/ rip off. I don't know how they keep getting away with it. They purposely send you wrong wig, wrong color, wrong style, say it's human hair when it's synthetic.. etc They WONT refund your money at all. Will offer you a 10% discount for another wig.(then will do the same thing again when they send you another wig to replace the first ripoff they sent you) etc. etc. etc. You have to pay the fee to ship back, and to insure, and lose your money totally. I am out 200$ This is the exact pattern they do to ALL customers. PLEASE STAY AWAY FROM THIS SCAM COMPANY. YOU WILL GET SCAMMED - LIKE ME AND HUNDREDS OF OTHERS! Do NOT fall for the fake good reviews!
How does this scam company keep getting away with this? Poor innocent people getting played & they keep getting away with it!

RUN FAST or you will be sorry!
ANOTHER scammed customer.

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feilinna
, US
Jan 08, 2016 12:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been wearing this wig every day except nights and weekends for the past two months. Due to my busy schedule, it has been difficult for me to get around to washing it. It is still holding up great and it doesn't smell. It holds the style consistently and I am always getting compliments on it. It is synthetic but it looks like human hair. I am still amazed by it. When I wear the current one out, I'm going to get another one.

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fangxiaoxuan
, US
Jan 06, 2016 8:10 pm EST

The 100% human hair factor was something to think about when purchasing the bob hairstyles. I thought it would be hard to manage the bob hairstyles with human hair but it wasn’t. The hair was comfy and simple to clean.thank you fairywigs.com

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Fubingjie
, US
Dec 13, 2015 10:09 pm EST

this company, I received great service!it is more important than wigs!

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Amstone Likely
, US
Nov 26, 2015 8:08 pm EST

Second wig came today, LOVE BOTH OF THEM

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connielkk
, US
Oct 09, 2015 3:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We feel so sorry to hear that Fairywigs did not meet your requirements with your last shopping, could you send email to service_joy@fairywigs.com of your order number and your wig problem, our customer service will solve it for you 
Seeing is not believing! Please do not trust all the negative comments, which is unfair for fairywigs.com, believe it or not, you can try to order and enjoy the experience by yourself. Because I have just received my wig and I must admit I got more than what i paid for it is beautiful! its more beautiful in hand than what it looked like on the screen. I am undoubtly satisfied with my merchandise and the customer service provided you contacted me promptly everytime too sum it all up, i will be ordering from you all again soon.
Sincerely,
Laronda
your eternal customer as long as you are chosen!

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LizFL
, US
Oct 03, 2019 5:26 pm EDT
Replying to comment of connielkk

LIES! Beijing China Company is a SCAM

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Fairy wigs
, US
Oct 09, 2015 3:18 am EDT

The hair is perfect for me - the texture, the style, the color. It helps me win many compliments from my friends. I'd like to buy another one for myself.

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bingjie fu
, US
Sep 17, 2015 3:20 am EDT

I've already recommended it to a few people who saw photos of me wearing it.

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Contact FairyWigs customer service

Phone number

+86 105 942 0832

Website

www.fairywigs.com

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