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Factory Outlet Storebatteries

1
R Aug 01, 2018

Ordered two BAT030 (24 Volt) Bosch batteries for replacements. Received two BAT048 (9.6 Volt) batteries. Called and was told I should have called them to make sure I would receive right batteries. Told me new batteries would be more money and I told him I would just like what I ordered for the price on the web site. No deal. Told him to send me return goods authorization. Said I would have to pay 15% restocking fee for there mistake. Got tired and said to send paperwork. Sent paperwork but no return label. Called again and was told I would have to pay for freight back. Argued and agent finally agreed to waive all fees and sent return label within 48 hours. NO return label so I called again. Told return label was cancelled/voided and I would have to pay to send back. AS of now looks like I will have to pay fees and freight. Good way for a company to make 15% profit for their mistakes or was it really a mistake. I think not a mistake.

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