Factor 75 review: can't reach a human about missing items and late delivery

I was 2 boxes in when I realized this was a bad idea. The 2nd box didn't have any of the so called "free for life" stuff they guarantee you, it didn't have the smoothies I orders AND arrived late. The food is no better than if you do a frozen dinner, it isn't special. And frozen dinners last longer. Then when I tried to get a refund on the smoothies I never got it just gave me a credit and wouldn't let me talk to any human. I've been trying to reach a HUMAN for DAYS and the phone line has a 45+ minute wait time EVERY SINGLE TIME I CALL! And I'm sitting in "waiting purgatory" on their chat waiting for someone to answer me. This is the worst thing I've ever done. Will NEVER use this this service again. For as much money as it costs to use this service, they could at the least have a decent customer service team.