Menu
CB Websites Facebook Blacklisted or identity theft?
Facebook

Facebook review: Blacklisted or identity theft? 164

C
Author of the review
10:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

About 2 months ago I attended my niece's funeral whom was killed by an (alleged) drunk driver. This was the first time I visited the majority of my family in 7 years. My sister and nephew started a memorial page for my niece. I was amazed at the kind and wonderful responses they sent to her "group". For nearly the week I visited, there were around 500 posting from her schoolmates, long lost relatives and friends. I was urged by my family to join, but when I tried to join, I found out my e-mail address was "disabled". I tried repeatedly to contact Facebook's Help Desk from my home e-mail address and through work, yet I never received an explanation on why my address is disable when I never had an account with them previously. I am totally unimpressed with their "customer service". I was urged by family to create a new e-mail address and try starting a Facebook page again... it worked and I'm now communicating with my family. My main worry is why was my e-mail address "disabled" in the first place? Is it being used by someone else nefariously? Is someone defaming me without my knowledge? Serious concerns that I need answers to. Since I never received previously a "Sign-up Notification" that should warn me that someone was using my address, I believe there is some serious glitches with Facebook that need to be looked into. Hope I can get some answers. If anyone had a similar experience, I'd like to know.

Update by coldlakeflyboy
May 27, 2010 9:58 pm EDT

Hello Everyone. I'm not sure whom this "Irish" is, and I do not see the comment she made that brought most of your responses "off topic", but I appreciate you giving her a tongue lashing. Unfortunately, most of the "on topic" information was not very reassuring. This company, I believe has far outgrown it's capability to acknowledge their IT and customer relations problems, which you can see is starting to effect their Public perception. The privacy screw-ups they have been dealing with lately are their biggest concerns, and I doubt they will do anything about my problems until they really start losing more new members. I'm really happy with what I've built on my page so far, and have 44 friends contacts. If I somehow was "disabled" again, lost all my contacts, would i create a new one and start over. I doubt it. Hopefully there is someone whom can give me a constructive answer to my "disabled" dilemma, so at least I can feel safe that my "disabled e-mail address" is safe. Thank you in advance for your responses.

164 comments
Add a comment
I
I
ideo Upload Banned without Copyright Inf
Brooklyn, US
Feb 08, 2011 6:21 pm EST

Video Upload Banned without Copyright Infringement: FIX IT!

The above is the name of a FB group formed by FB members who-without warning (as FB claims they should have received) had their ability t upload videos cut off on grounds that FB had detemined that had violated copyrights. There are dozens and dozens of us.
FB does not answer our emails asking about this.They appear to hjae no person at theri phones, only an answering machine
FB says they dont have to show us evidence of our guilt
Mots members claim that-as far as they knwo-they did NOT infringe on copyrights

A
A
AshPiano
, US
Sep 14, 2009 4:44 pm EDT

facebook has been giving me a world of headache lately. for the past month it's been giving me transport errors, http errors, and a few other ones I don't really remember what they are. these occur when I try to update my status or post to other groups.

they really need to do something about this. and why aren't they doing anything about the annoying ads on the homepage?

facebook doesn't make it easy for you to contact them, like myspace. it's almost as if they don't WANT to be contacted. well, how else are they going to know about user's complaints or questions?

M
M
Maxish
, PH
Jun 09, 2011 10:36 am EDT

Congratulations!

YOUR PROFILE HAS BEEN AWARDED A GOLD MEMBERSHIP STATUS ON FACE BOOK...

We happily announce to you and be notified by our organization
(http://www.facebook.com)
that your profile has just completed It's 100% Gold membership status
which just qualified you
for the donation of $1, 200, 000.00 (One Million, Two hundred thousand dollars)

By this Gold membership qualification notice, You are advised to contact
person in charge for further
instructions and how you can claim your winning prize.

Ensure that you quote the following information for clarification.
Full Names, Address and qualification numbers to the Executive Sec with
your Gold Membership Qualification Number:

Contact Person: Mrs. Florence Alison
Email: fbexprofile-fxb.live@live.com

Payment would be made to you shortly and other qualified members not later
than 7working days of notification.

Note: Ensure to keep all winning information strictly confidential to
avoid double claims and disqualification.

Sincerely yours,
Face-Book Team

In accordance with (http://www.facebook.com) policy and regulations, this
notification is dispatched
directly to 100% qualified gold members on face book.
© Copy Right 2017 FACE BOOK TEAM . All Rights Reserved

L
L
Lorieann
Kalamazoo, US
Sep 25, 2009 8:47 am EDT

I received a link in my Facebook e-mail from a friend who is on my Friends List. It was an invitation to look at some new photos that he had supposedly just posted. I tried a couple of times to follow the link - only to find that it was bogus.

Later this week I began receiving messages from other friends on my Facebook list that they received an invite from me and have also realized that this is a scam. I am not sure how this is happening, but I am now afraid that I have inadvertently sent a Virus to some of my friends.

S
S
sherry gumm
Moberly, US
Oct 23, 2012 3:18 am EDT

I was looking @ my bank statement online. I noticed charges taken from my acct for facebook. I have no idea what that would be. Could you please find out & explain this to me on 10-21-12 charge of &.7.61 then 8.12 then 8.12 again. I would really appreciate if you would explain & get these charges off my acct. I will be waiting to hear from you! I these are mine thats fine, but I need to know what these charges are for Thanks Sherry Gumm [protected]

S
S
samar imam
, IN
Apr 25, 2012 2:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

my name is Samar Imam, someone has created my fake id on facebook and stolen my personal information, my photographs etc.
and trying to destroy my image socially, i have reported it fake a month ago but still there is no result.
this is the link of my real profile https://www.facebook.com/profile.php?id=100002279077370
and this is the link of that fake id https://www.facebook.com/profile.php?id=100002385735142

Y
Y
Yolanda Jackson
Sierra Vista, US
Jun 04, 2014 12:40 pm EDT

There was an unauthorized payment from my credit card sumbitted by Facebook on June 2, 2017 for the amount of $0.99. I never authorized this transaction for $0.99 and I am request that I be refunded fully for this. Again, I would like for someone to contact me regarding this matter.

Thank you,

Yolanda Jackson

D
D
Deborah Jones Ditmyer
Saint Louis, US
Jun 01, 2014 9:27 am EDT

I closed my ad I had been running a while back due to not able to afford it any longer. I noticed yesterday I was charged $33.04 on my bank card. I never authorized a payment to come out of my bank account. I made a one time payment and was done. I still was charged $50.00 on several different occasions.

G
G
Gp Purush
, US
Jun 02, 2014 9:50 am EDT

this is to here by that today i got fake sms, , , , , , , , , , , from facebookclaims2014@outlook.com .of 5lakh money . feom cell no. +[protected] . winning money from fb jackpots.

W
W
William Luplow
Trevor, US
May 31, 2014 9:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Charge of $305.60 on my debit card account that is not mine.

T
T
Tabatha Slone
, US
May 22, 2014 11:27 pm EDT

im having money constantly taken out of my debit account and then i got a prepaid card and that money gets taken too i need someone to call me immediately!

M
M
Marcia Rongone
North Billerica, US
May 16, 2014 1:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Facebook has taken hundreds of dollars of unauthorized charges out of our account! Want our money back!

V
V
Vicki Furse
Woods Cross, US
May 16, 2014 3:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been charged multiple charges between $5.00 and $39.00 from May 5th 2017 to May 16 2017 . I have not authorised any charges and my card has been fraudulently used. Please help me solve this matter in a quick and timely manner.

M
M
Micha58
Richmond, US
May 16, 2014 4:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been hacked and a lot of charges put on my credit card I can no longer get onto this account because they changed the email and all my info and locked me out. i have had my card froze but would like to c about getting some of this back in a timely matter if u could contact me at [protected] we can try to get this taken care of please this started on the 24th of march charges that add up to $290.68 all of these are unauthorized charges please lets try to get this taken care of

P
P
patrick ewers
Penrose, US
May 12, 2014 5:42 pm EDT

I had one amount of 285.05 taken out of my account on 9 may 14 and one for 25.19 on 8 may 14 and have no idea why or what for. I called my bank they gave me the phone number [protected] I get a recording they don't help go to c.facebook.com/credits I need my money to pay my bills.

M
M
Margaret Copley
Salyersville, US
Apr 18, 2014 3:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been charge unauthorized charges on my visa debit card. I don't know how or who is responsible for this but am disputing these charges
. Please take care of this issue asap!

C
C
catherine locklear
robeson, US
Apr 21, 2014 12:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

somebody use my debit card for a charge on faebook without my permission they took 25.00 and i want it back in my bank

D
D
Daniel edward
Chicago, US
Apr 16, 2014 11:40 am EDT

it was made on April 11, 2017 at 5;09 pm in the amount of 125 dollars. i didn't not make these charges. if someone can contact me at [protected]. my name is Daniel Edward. These charges was made to my Visa card

J
J
Jody F. Burr
Oak Ridge, US
Apr 16, 2014 9:30 pm EDT

No charge of $200.00 was made by myself to Facebook on April 16, 2017

J
J
Jody F. Burr
Oak Ridge, US
Apr 16, 2014 9:41 pm EDT

Chase notified me of a false charge to my account, to Facebook for the amount of $200.00 on April, 16, 2017.

A
A
alice gustafson
Lufkin, US
Apr 12, 2014 8:37 am EDT

i saw on my bank account where facebook charged me four times for the same charge that i made. i only used the pay plan once for 4.79 but facebook charged me four more times on the same day. can i get the four times repay on my checking account

D
D
Denise Akins
San Bernardino, US
Apr 12, 2014 11:15 pm EDT

Transferred 50.00 dollars into my son's account and some how facebook got it.? Nothing was purchased so don't understand. Is someone hacking accounts? Charge was today 4/12/14.

S
S
Staci C.
Marion, US
Apr 01, 2014 11:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Some one stole my money, through facebook.com. 50 dollars out of my account. It shows up being withdrawn by facebook. I want my money back now, before I call the police. Thank you

B
B
Bennett Smallwood
Wichita Falls, US
Mar 31, 2014 2:02 pm EDT

There are $875.00 worth of charges on our bank account, that were not authorized.

B
B
Billie Penwell
New Castle, US
Mar 31, 2014 9:28 am EDT

was approving 4.99 somehow got 19.99 three times at 59.97 did not want that. I would like that taken off my debit card do not have that in the bank already wrote checks for the balance I have now

S
S
shirley munsey
Charlotte, US
Mar 24, 2014 1:51 pm EDT

i called t
he bank they told me that 100.00 went to fasebook today i have not spent any money
with facebook at all can someone please call me asap [protected] thanks shirley munsey

F
F
facebook lucky slots
Miami, US
Mar 21, 2014 1:33 pm EDT

i have 1 charge con m y debid card and I am not autorise this transaccion in my account my phone numbers is [protected] my account numbers is visa [protected]

R
R
rebecca keller
chuckey, US
Mar 18, 2014 10:42 am EDT

I did not authorize charges on my facebook account, where are they coming from. I will discontinue facebook if this is not resolved. I will also tell all my friends and family about this. I want all charges removed and the money put back in my bank account.

S
S
Sudz
Southsea, GB
Mar 17, 2014 7:38 am EDT

I have been charged £18 a week on my credit card from Facebook which I did not authorise and cannot get hold of them by phone. I have emailed them on site several times and have had no reply. They owe me a lot of money and I want it paid back.

W
W
Wardess
Locust Grove, US
Mar 13, 2014 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't have a Face Book account either. I was charged $150.00 on 3-12-14 for who knows what on FB. I called FB and they directed me to the help portion on FB. I was directed to sign into FB to report unauthorized purchases. The thing is I don't have a FB account. I don't know how these people got my CC info but they did. FB is no help and a rep had an attitude in the Ad sales Dept. Because I was trying any and every number to get help. I guess it wasn't a sale so no help for me.

R
R
Russell R
Goodland, US
Mar 05, 2014 2:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I did not authorize payment of 104.98 I already called card company but I am waiting on the pending charge. Please give me a call at [protected] ASAP

F
F
Facebook sucks
Planation, US
Mar 07, 2014 12:31 pm EST

How about I don't even have a Facebook account and I got charge 98.61 dollars for FB ads. They have no idea who they are messing with. I'm going to find someone and get this issue resolved. Also the best thing we can do I bring it to everybody's attention so that this doesn't keep happening. They cannot get away with this. They will not.

S
S
sharon zarders
Marrero La, US
Feb 27, 2014 11:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

I did not make those charges please take care of this as soon as you can

S
S
sharon zarders
Marrero La, US
Feb 27, 2014 8:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

Charges on my credit card I did not authorize please credit my account

P
P
pandeni
, NA
Feb 20, 2014 1:50 pm EST

i wanna cancel my account...they keep taking money from my credit card please help me i just want them to stop taking my money...

P
P
pandeni
, NA
Feb 20, 2014 1:54 pm EST

freelotto keeps taking money out of my credit card...i want them to stop this

B
B
bonnie harvey
morvia, US
Feb 14, 2014 1:22 pm EST

bought 50.00 didnt work refreshed my page tryed it again and it charged me double i want 50.00 taken off my credit card please i only want 50.00 i dont no why it charged me two times

A
A
Angry Mel
Jacksonville, US
Feb 13, 2014 7:20 am EST

I was charged $211.43 I did not authorize this charge nor do I know what service I am being charged for it says advertising and I have never taken an add out on facebook. I want thi charged stopped and would like to know how it occurred ASAP

M
M
melia392
Boston, US
Feb 10, 2014 1:55 pm EST

My complaint is that i was over charge several time on my debit card when i purchase a suit case for a total of $150 and it came up for $901. why? can i have my money back on my account as soon as possible.

G
G
Glorya Gartina. con artist.
Callington, GB
Feb 09, 2014 8:27 pm EST

This woman is claiming that she has pomskies for sale. She is a con artist. She is doing it on all breeds of dogs and now on phones (iphones) and handbags. She has now changed Romania to Vatra Dornei. She joins groups and says "add me I can help" I don't want other people being conned like I have. Please sort this out somehow. Thank you.