EyeMart Express
reviews and complaints

Poor service took almost 2 hrs to get my glasses. My husband's were wrong and had to be remade and the tech said he would mail them and he didn't now we have to drive another hour to go pick them up we have used you for years but now we will be finding a new place we paid good money to buy from you and you have gone down hill with your service

Thank you

On Tuesday, March 5, 2022 I went to eye Mart express and I was told that they couldn't have my glasses ready till the next day. They said they would text me when the glasses were ready. I called the next day and was told the machine broke and it would be yet another day before they were ready. I called again and was told my glasses were in (I never got a text). Why wasn't I called when machine broke down? Why didn't they send text letting me know glasses were ready? Bad service all the way around.

I had appt. for 11a, 3/27/21 in duluth mn store, it was pouring rain and i ran into store, as i took my current glasses off to wipe the rain, i had an employee "speak very loudly" from across the store, to put mask completely over nose, regarding my mask being under my glasses, please pull a tape from the store to watch how far away i was, i then stepped closer to stop the embarrassment I was experiencing, the staff then told me if I didnt put my mask over my nose, under my glasses i could just leave. So I did, however if you get the opportunity you should let your employee know I had stitches in my nose as i had just been a car wreck, thus why i needed new glasses. If she would have been 1 single ounce decent and came over and talked to me she could have seen what I was going thru and had a different attitude. Shame, shame, shame on this horrible employee to add insult to my injury and treat me like I am some covid spreader, I really needed those glasses and examine and because your insensitive employee was more worried about yelling at me across the store i am doing without, I will not only tell every person about my experience but I will never miss an opportunity to inform how you train your employees

On February 6, 2021, I made the 1 1/2 hour drive to the Beckley store to purchase glasses because my mother highly recommended them. The customer service was great. She was very helpful and answered all of my questions. I got home, and had trouble seeing at a distance and the optometrist explained that with the progressive lenses, I would be able to see at a distance. I called the store and she said that I didn't have progressives, only single vision. It was on my prescription that I needed them. I don't understand why they didn't add them. She told me that I would have to come back to the store and be measured and it would take approximately three weeks to get them back in and there would be an upcharge. I do not feel that I should have to pay the difference in getting the glasses and sunglasses corrected with progressives since I have to go back out of my way and drive 1 1/2 hours back to the store to get them and make the drive for the third time to pick them up when they come in. I do not feel it is my responsibility to see that the glasses were made to fill the prescription.

November 10th I purchased a pair of clear progressive lenses with the works on them with frames — I also at this time purchased a pair of sunglasses with frames — I picked up the sunglasses the same day and was not satisfied with them after a day — I brought them back and they discovered the lenses were just tinted and were not polarized — who would buy sunglasses that are not polarized? I was told it would be an additional $65.00 to have them polarized, so I paid the extra money — it is december 2nd 2020 and I have heard nothing about my regular glasses and it has been 22 days — I would like a full refund $ 419.80 plus the polarizing fee of $65.00 total $484.80

I ordered a pair of glasses. they made the perception wrong. NOt once, or twice, but three times. It was an all day affair to get my prescription without half bifocals in the middle of the lens.
These things happen and some moths later I went in to take advantage of their free replacement lens and get a less scratched pair. One of my replacement lenses has a semi circle about the size of half of a pencil eraser. I Realized this after they had closed and I live an hour away. I asked Eyemart to mail me a replacement lens. And they mailed me replacement frames with stock lenses. I just don't understand how they are still in business.

05/10/19? To begin, the ladies up front didnt even verify my address to be sent out inregards to my contacts that I spent $150 give or take in order to get to me faster. These contacts ended up at another address in 2 weeks. As per eyemart express in oklahoma city at 610 sw 3rd (405) 440-2020 ive called johnson and johnson and they refuse to talk to me because they can only talk to the eyemart express personal. I then called eyemart express back and they said they would contact johnso & johnson and get back to me. Keeping in mind that my entire family has been going to this particular eyemart express since theyve opened at that location. They typically confirm my address with me and I didnt think anything about it as I had alot going on myself. Finally, its been confirmed with the manager as per the lady I spoke to that sit at the desk upfront that since johnson & johnson didnt have a number to track the order I will just have to come in and repay again (as of 06/04/19). I dont think its right when the lady that ordered them for me didnt confirm my address with me this time. If anyone can help me; please either a refund or to be reorder again at no cost as I dont have the money now. I had to take out a loan just to order these so I can see. I havent been able to see good without them for college or work. Please help me in any way would be much appreciated.

Went and got glasses from here in May I believe of 2017. Witching 2 months the lenses had fractures at top. They replaced and within 2 months again they had fractures. I asked what caused them and was told they were putting the tension lines at bottom to tight. Once again they replaced and once again they fractured and I went in in like April of 2018 and the ordered again. When I picked up lenses manager told me they would no longer replace them due to warranty being up, even though it was not anything I had done. So here I sit with fractured lenses on top side. I don't feel the warranty should be involved as I did nothing to cause the fracturing. Call customer service and was told a regional manager would call me, that was two weeks ago and I have not heard from anyone. Just not right that I have to wear these when it's nothing I have done. At this point I would never refer anyone or return to purchase anything. I am 61 years old and rely on my glasses. Thank you for listening.