Menu
CB Residential Rentals Extra Space Storage 69 Mallory Ave, Jersey City, NJ, 07304, US
Extra Space Storage company logo
Extra Space Storage
reviews & complaints
Extra Space Storage company logo

Extra Space Storage

69 Mallory Ave, Jersey City, NJ, 07304, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:30 am - 6:00 pm
Tue
9:30 am - 6:00 pm
Wed
9:30 am - 6:00 pm
Thu
9:30 am - 6:00 pm
Fri
9:30 am - 6:00 pm
Sat
9:00 am - 5:30 pm
Sun
Closed
ComplaintsBoard
M
9:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Extra Space Storage - Illegal 500% rental increase without a 30 day notice: I just submitted a complaint

On march 15th, 2022 I spoke with joe, a supervisor at extra space tel# [protected] regarding the astronomical illegal increase that was applied to my account in the beginning of 2022, without a sending a 30 day notice via email, regular usps mail, nor rrr (return receipt request) certified mail. They were unable to provide me with proof of any 30 day notice to increase. Had they done that, I would've moved out immediately. Currently, my account balance is $520.85, which I have never agreed to, hence the reason it remains unpaid. I found a class action lawsuit against you: "judge approves $5m class-action settlement against self-storage reit extra space" my personal property is not to be auctioned off, since my account is still unresolved. I aslo found that you must follow all federal, state and local statutes as a self-storage company; "new jersey self-storage facility act, n.J. S.A. 2a:187 et seq (the “ssfa”)." I am requesting this complaint to be reviewed by an executive and corrected.

Desired outcome: BRING MY MONTHLY BALANCE DOWN TO $205.00, REMOVE THE ILLEGAL INCREASE, AND DO NOT AUCTION OFF MY PERSONAL BELONGINGS, WHILE THIS ACCOUNT IS IN DISPUTE, NOR AFTER IT'S BEEN RESOLVED

Read full review of Extra Space Storage and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
K
K
Kim Harpster
Apache Junction, AZ, US
Oct 18, 2023 6:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have rented with Extra Space Storage for about seven to 8 years. I moved out of the space today and will not be receiving any prorated money that was paid on 10-16-23 to the amount of 366.24. I was in that unit for only one day of the payment period. The manager at the storage facility was rude and hung up on me when I questioned him about not getting a prorate for my month that was paid by auto-debit. I could not get the corporate number from him. I finally google the corporate number. I was told that because I did not call and make arrangements for the move that I would not get reimbursed as they only reimburse while I was in the storage unit. So now, I am facing not getting my prorate...No where in my contract of almost a decade ago states that I have to make notice of moving out of the storage, but I talked to someone in the office yesterday before I moved out and they stated that I would get a prorate to come in or call after I move. Now, corporate is supposed to call me back. I am soooo angry!

M
M
Micaiella
, US
Apr 30, 2022 4:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

SNEAKY RATE INCREASE WITHOUT NOTIFICATION

I rented a unit in December at an advertised rate of $85.00. I am on a fixed income and this rate was all I can afford. In January I paid my unit up to April 2022 and left town to handle family business. On April 26, 2022 I received a email that my rent for May is due at the rate of $134.50. At NO TIME was I notified that there would be an increase and as I am not in VA where my unit is located. I am unable to return to remove my belongings. I am dismayed to find that this is a habit of Extra Space Storage and there is a class action lawsuit against the company for habitually doing this to customers. I will be filing a complaint with the Attorney General's Office and Consumer Affairs. This practice is known as "Bait and Switch" and is illegal.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.