Exploria Resorts review: Timeshare

To Whom It May Concern,

I am filing a formal complaint regarding my experience with Exploria Resorts. In February 2008, my husband and I were sold a timeshare under false pretenses by your sales representative. We were promised the world, but instead received a financial burden that has caused us years of stress and financial hardship. At the time of the sales presentation, we were told that owning a timeshare would allow us to travel all over the world at a fraction of the cost of booking through a travel agent. We were also told that owning a timeshare would be a great investment for our family's future. However, none of these promises have come to fruition. We made a down payment of $3,463 and had a balance of $4,130, which we have been paying off through monthly payments and yearly maintenance fees. However, these fees continue to increase and have become a financial burden for us. We were never informed by your sales representative that we could call the main office to cancel if we were uncomfortable with the situation or unable to pay the yearly fees. We were encouraged to purchase RCI points, which has resulted in another yearly fee. If we fail to use these points, we either lose them or have to pay the bank for them for the next year. It is unacceptable that your sales representatives are using deceptive tactics to sell these timeshares. We were never given time to think and consider all the strings attached before signing any contracts. It is clear that your company does not have the best interests of its customers at heart and is more concerned with making a profit. We demand that Exploria Resorts cancel our timeshare contract immediately and refund us any payments made thus far. We also demand that your company cease using deceptive tactics to sell timeshares in the future. We will not accept anything less than a satisfactory resolution to this matter.

Arnold and Lilawati Baboolal