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ExploreTripAbsolutely ridiculous company

1
H Nov 15, 2017

I wonder how they are still operating. They are the worst of the worst.
If you have an opportunity, book elsewhere, never use this company.
They promised to refund as soon as possible as the flight was canceled.
I waited for 2 weeks and called them again. They said they have never heard anything about my issue and said they will refund within ten business days.
Ten business days had passed and I got only half of my money. To my question "what the hell" they referred to their policies. Ugh, no explanations, just stole my money and run away!!!

  • ExploreTrip Customer Care's Response · Dec 01, 2017

    Dear Hannah,

    We regret the inconvenience caused. Kindly advise your PNR or reference number to locate the concern and resolve it in one go with no more delays.

    Thanks,
    Chris.

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