Exness review: Formal complaint regarding exness’s unreasonable withdrawal review process and excessive document requests

I am submitting this formal complaint regarding my unresolved withdrawal issue with Exness.

My Exness account has been under review for approximately eight months, and I have been unable to withdraw my funds during this entire period. Throughout the review process, I have fully cooperated with Exness and submitted requested documents more than ten times. I have also contacted customer support almost every day to follow up on the progress and requested a clear resolution.

However, instead of completing the review, Exness has continued requesting additional documents without providing a clear timeline or final decision.

During the review process, Exness’s verification team made a basic mistake by incorrectly understanding the address information in one of my submitted documents. I had to spend additional time communicating with customer support to clarify and correct their misunderstanding. This incident raised serious concerns about the efficiency and professionalism of the review process.

In June 2026, after waiting for a long period without a proper resolution, I submitted formal complaints through Exness’s official complaint channels and email addresses.

On July 10, 2026, Exness responded to my complaint and requested that I provide additional documents, including my property sale tax payment certificate and utility bills. I cooperated and submitted all requested materials as required.

After reviewing those documents, Exness made another request. On August 4, 2026, they asked me to provide third-party relationship verification documents. In response, I submitted my marriage certificate and both sides of my wife’s identification documents to prove our relationship.

However, on the same day, immediately after I completed this submission, Exness sent another email requesting a new set of documents.

This time, Exness requested my employer’s business-related documents, including company income information, tax documents, and other confidential commercial financial records.

These requirements are extremely difficult for me to fulfill. I am only an ordinary employee of the company, not a shareholder, owner, or person responsible for corporate financial management. I do not have access to my employer’s confidential business information, and I cannot simply obtain such documents for personal account verification.

I have already provided extensive evidence regarding my identity and source of funds, including bank statements, proof of funds, employment documents, tax-related documents, contracts, address verification, and video verification. I have made every effort to cooperate with Exness’s verification requirements.

However, the continuous expansion of document requirements has placed me in an extremely difficult situation. The verification process appears to have no clear end, and I am repeatedly asked to provide information beyond my reasonable ability to obtain.

I have attempted to resolve this matter through every available channel. I contacted Exness directly through official complaint channels, and I also attempted to seek assistance through relevant regulatory channels related to Exness Seychelles. Unfortunately, I have not received an effective resolution.

For nearly eight months, I have been trying to recover access to my own funds. I have cooperated, provided documents, answered questions, and waited patiently. However, I now feel that I have exhausted all reasonable options and have nowhere else to turn for assistance.

I respectfully request that this matter be reviewed fairly, that Exness provide a clear explanation for the prolonged review process, and that my withdrawal request be processed without further unreasonable delays.

The amount involved is approximately $9,394 USD. I am not refusing legitimate compliance procedures. I only request a reasonable, transparent, and achievable verification process.

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