I have had a very disappointing experience with Exness. My funds have been unavailable for nearly six months, and I am still unable to complete a withdrawal of approximately USD 9,394. Since depositing on January 21, 2026, my account has remained under review.
I have fully cooperated with every verification request and provided all requested documents, including identity verification, proof of funds, bank statements, source of funds documents, live video verification, and other supporting materials.
However, despite my cooperation, Exness has continued to request additional documents without providing a clear explanation or a final decision. The review process has become an endless cycle of submitting information and waiting, while my funds remain inaccessible.
A compliance review is understandable, but keeping a customer’s funds unavailable for such a long period without a clear resolution is extremely frustrating and disappointing. I hope Exness can improve its transparency and provide customers with a fair and timely solution.
Claimed loss: 9394USD
Desired outcome: Return my funds
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