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1.2 238 Reviews

Evony Complaints Summary

9 Resolved
220 Unresolved
Our verdict: If considering services from Evony with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Evony reviews & complaints 238

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Newest Evony reviews & complaints

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E
8:50 am EST

Evony Ebony the kings return game

I find this game and the ad to be racist and very offensive not only to my ancestry as a Mexican but offensive to anyone who’s ancestors were victims of genocide how can you justify making a game where the objective is for the Spaniard to kill the Aztec? You should all be ashamed of yourselves and I will contact a lawyer and take you to court for this this is 2022 and there is no room for racism in America

Desired outcome: Game discontinued

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12:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Evony Attack on fellow alliance

A week ago I was entering an artic barbarian base my alliance opened. To my surprise not once but twice it had me attacking members of my own alliance. When I sent customer service the details they sent me 1/3 of the resources, material, horns, and gems it took me to heal my entire march of T14 ground they had the Gull to send me 325 mil in resources. It's ridiculous! I'm deleting a k36 account I've spent over $500/month on for over a year. That is the last time I will be cheated by this company.

Kill Them All

SERVER 811

Desired outcome: Fair compensation and extras for the hassel.. at this point I'm at my wits end with this company so it must be substantial

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1:23 am EST

Evony Lost All my items after update over $500

Over 6 months ago I lost access to my Evony account. Over these past months I have been trying to get access . Just 5 days ago Evony finally gave me access.I had to prove my Google Play id with them and the dollar amount spent on the game. Once I was able to log back in. All of my troops,generals and dragon gear gone. I've emailed them several times to resolve this.

Desired outcome: Replace all items lost,due to their update to the game.

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9:01 am EST

Evony Historic city announcements

Today, Sunday 27-Nov. I won a Japan sub city. In order to claim it I had to come out of bubble during svs. YOU announced it on the world chat. Then (my fault) due to huge storm in my part of Costa Rica, electricity and internet went out. I had to wait. When I returned the other server was attacking me. I had been bubbled. You just took everything from me! I was trying to grow. YOU took it from me! I just have spent a couple hundred $$ just this week. And you just gave me NOTHING in return.

Shame on you.

Desired outcome: I want to be made whole. Before that svs dude attacked me. He wouldn’t have known if you hadnt told him!!!

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5:55 am EST

Evony My acct(s) on server1083 and 657

You new update has locked me out of my acct(s) for the last 6 days...my acct on 1083 and 657... The game will not load up...I can't give acct ID because I can't get into the game...There is nothing on my end I can do to fix the problem...this is something your new update has caused...This is not the 1st or 2nd time your new update has lock me out...the 1st 2 times it let me back in with no losses...every time this happen I load your new updates close to svs war...this time your game has kept me out...I know my protection bubble has falling...so I have lost all of my time invested growth...and the money I spent building these acct(s)...There is nothing wrong with my phone or the connections...Everything else on my phone work normally...

Desired outcome: I expect to have my acct(s) fully restored...

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Update by Gary Garrett
Nov 29, 2022 1:51 pm EST

I downloaded an update...that update lock me out of my accts for 6 days...Just yesterday out of no where the game allow me to login...😭😭😭 my accts have been destroyed...I have been a loyal player of evony dating back to age 1...This is the most anguish and disappointing moment for me investing my time and money to play this game...My newest acct on 1083...😙💨&Pass...I.D# [protected] was hit the hardest before Svs War started...over 3mil troops dead... no revival!...My oldest acct SpearDancer...I.D# [protected] was more lucky...it was hit during Svs War... troops can be revived...revival time runs out tomorrow...I have not healed or revived any of them on both accts... I don't want some of my losses back...I don't want most of my losses back...I want my accts restored to the way they were before your update from Hell... This has cost me my best chance to get my Wings and a lot more... Restore my fate and love for this game.

Update by Gary Garrett
Nov 27, 2022 10:27 am EST

This past Tuesday if I can remember🤔is the last time I was online...it's been so long ago...that is the day I downloaded the new update...To day is Sunday...I have been lock out of my acct(s)😢every since...😡This is not the 1st time this has happen...I took it on the chin the 1st time...was lock out my acct(s) for three days...luckily server was in nap mode and not KE...dodged a bullet... no loss so I said nothing...This time leaves my accts wide open to be destroyed...during SVS...😭😭😭😭😭 You have any ideal of the anguish I'm going though...I only have screen shots of the intro sceen...no music...no message...just a small amount of download then just stay there doing nothing...everyday all day...😭Help!

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S
8:29 pm EST

Evony Loading/getting into my game

I cannot load or get into my game. I've uninstalled it and redownloaded it and still can't get it to load. I had a 3 day bubble its probably gone by now. Can you fix this. Server 901 upsidedown/backwards MFKNEDEN is my name. The date was of last update to current date. I have lost all my troops and resources and a few battlefield victories because of this bug. I've sent you my gamer Id so you can put up my bubble and try to get me a reset so I can start playing and buy packs again to grow

Desired outcome: I'd like full reimbursement or bubble put on my game until I can log back into it.

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4:01 am EST

Evony Opening resources chests

Every time I’ve opened a resource chest, or a junior or servile boss package the resources I receive are not reflected. It’ll tell me I got 100k food or lumber or ore after opening chests but it won’t reflect in my number of resources

The only ones that reflect are the specific food and ore boxes but resource chests don’t add up to my overall resources. And I’ve wasted a lot because of this!

Desired outcome: The resources obtained in the resources chests and boss packages to actually reflect on my additional resources! I’m losing a lot!

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3:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Evony I activated a three days truce agreement from 21st November to 24th, but someone burnt my city today.

I would like everything I lost in the attack to be restored please. I activated 3 days truce agreement on 21st November and it was expected to expire on 24th November, but somehow my city was burnt and power was reduced from 111 to 29. I really would like this resolved because I’ve invested time in this game. I can’t start building from scratch.

Desired outcome: I need a restoration of all I lost during this attack

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9:00 pm EST

Evony Purchases

I made many purchases to Evony, followed the rules and guidelines and my city got burnt to the ground, today, November 18, 2022. I want a refund for all the coin I spent on this game, as I did nothing wrong, followed every rule and now I been obliterated.

I want justice and I want my money back. Or I want my 14million dollar keep with high end trained troops moved to another alliance. No, nevermind, this is crap, I just want to take my money somewhere else. I want to be appreciated for all the time I will never get back and all the money I spent.

Jennifer Grayson

Desired outcome: I want the $109.00 Refunded back to the Visa they were charged to. Don't make me get on World Chat and tell everyone what a rip off this game is.Jennifer Grayson

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3:17 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Evony - Persistent bullying, racial, gender and sexual harassment

Dear Top Games I refer to substantial previous correspondence sent to your attention in May, June, July and August 2022, and the investigation ticket 1047640 which remains open with no response given to us despite several reminders. We have duly reported to you multiple incidents of persistent racial, sexual and personal harassment occurring on server...

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3:22 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Evony - Customer service

I have been contacting evony since yesterday about a player. They didn’t reply to me about this. I filed a complaint against a player and I have sent screenshots as well. They do nothing about him but block him for speaking in World Chat for fee days. That is unacceptable he violates the gaming rule. He says inappropriate words. Harrass women in the game...

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G
10:16 am EST

Evony Game does not start-up anymore

Since the latest update, it is impossible to open the game. The following message (in Dutch) shows constantly:

"Sire, wij zijn het slachtoffer van zwarte magie. Wij kunnen momenteel geen verbinding maken met het spel wegens netwerkproblemen. Probeer het opnieuw wanneer het netwerk beschikbaar is. Controleer de wifi- en mobiele dataverbindingen".

The wifi- or mobile data connection cannot be the problem, as I send this message using the same connexion.

If do not know my player-ID. Only thename Skippy53 playing on server 1166 or 1167. Hope there is a possibility to resolve this problem.

My mailadress: [protected]@gmail.com

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8:28 am EST

Evony Having trouble logging in

Hi, I'm my name is Johnnie G in evony the kings return in server 496. At approximately 7:00a.m. I was unable to log in fully and play the game. I currently in the crv alliance in server 496. Please, fix this problem as soon as you can. I have good internet service so don't know why I'm not able to log in. As of right now I'm miss battlefield because of this and will like to play some of it at this point.

Desired outcome: To be able to log in and play the game fully without complications

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Gen Barney
Westland, US
Nov 12, 2022 9:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Having the exact same issue, game comes up, says checking new updates, then eventually tells me I am having a network or wifi problem, but I'm not, every other game will come on, and all my other Wifi devices are working just fine.

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S
9:08 pm EST

Evony Regarding game play

Hi I am from server 1112 here the whole server unable to do gathering and relics due to one solo alliance HNB who has a player of 4.2 B we are trying our best to do gathering and spending money but most of the people are left due to him and his alliance members which consist of 5 members attacking everyone in the server continuously and not letting anyone to have wings and unlock wonders from third svs onwards there is no one aside of his alliance be a king or queen or even didn't get wings. The whole server is pretty much down due to unable to gather and hunt due to him stealing targets and attacking alliance building twice a day and using death in WC continuously its been 4 months since anyone gathered in relics out of 4 at least 3 marches are taking hit every day. We even try to talk to him peacefully but there is no use. we are all hoping to merge with other server so he cant act recklessly attacks us. We are also invested so much in game but if there is no fun there is no point in investing. Due to him in our server there are very less powerful people.

Desired outcome: I can't describe any desired outcome. if it is possible to port him to other server it would be helpful. I don't want him to lose him game as well. So if possible can you able to migrate him to other server.

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CBUser92
, US
Feb 14, 2023 9:07 pm EST

Still, a growing issue, customer service at Top Games has a canned response when you send them screenshots of Racist Sexist remarks, and it never gets escalated. App store reviews citing this as an issue will be deleted. Even went as far to reach out on LinkedIn to escalate the complaint to

Benjamin Gifford the Vice President proceeded to block comments from anyone he wasn't connected with. I followed up with a direct message addressing this concern, with no reply from Benjamin.

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1:47 pm EST

Evony Hacker

I was attacked by this player in a time when his bubble was on. Because I was teleported to his base to attack him back but I couldn’t because his bubble on kingdom was on, but his troops were still on their way to his kingdom. This is impossible. I did already manny complaints about this game, no one did nothing… this make me to leave forever the game and I will get my friend also.. Because is to manny hackers and no one do nothing.. Thanks.

Desired outcome: To give me back all what I lose .. included all the troops . That’s cost me more that £100 pounds to make alive …

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2:27 am EST
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Evony Regarding the purchase it shows nothing

Hey there I have got 250 points in the valuable event but still I can’t recruit and it gets reset every time I open before the time schedule. Please help because I am done and tired of doing it every time despite getting my points I am unable to redeem anything and it gets almost nil every time I open the game so kindly look into it and please help.

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Update by Aaaaa38
Nov 08, 2022 2:29 am EST

Hey there I have got 250 points in the valuable event but still I can’t recruit and it gets reset every time I open before the time schedule. Please help because I am done and tired of doing it every time despite getting my points I am unable to redeem anything and it gets almost nil every time I open the game so kindly look into it and please help.

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5:49 am EST

Evony My game is kicking me out and it freeze all the time or it shake and go out the game from August I have problems please help me

From August I'm having pair problems with the game, it shakes, freezes, it be red screen or it kicked me out after I be in World chat, Alliance chat or in Whisper chat. I can participate in Battle field cause they 0 me before I can move from where I was. I really want to play this game cause I love it I uninstalled and installed it back yesterday from two different phones and it still doing all the above. Please help me with my game to be as it was like before good and no problems.

Desired outcome: I just want you guys to solve my problem and let me know that all is good or that you will help ke solve the problems please. Thanks so much bless day further.

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10:32 am EDT

Evony Lost my city

Hi there I play your game on my tablet and my android phone, both with a different email address, I tried to call your phone number but get a hello and then it hangs up on me. I have two cities next to each other on server 1211 and I was told by the server king to uninstall the game and reinstall it and it should fix the problem and it did but it made me start my city all over again on my tablet, and I also lost my lvl 23 city, all my troops and my 15,000 gems, then I was told to switch cities and I tried that and I gives me the city on the phone and I sure do not want to reinstall that city for I have 284,398 gems and 13.8 million troops and I do not want to loos them like I did on the other city. Is there any way I can get back into my city on the tablet called Toups. I sent in many tickets and a screenshot of both cities for there are next to each other in the alliance called (IFN)IFNavy, thank you most kindly for your time in this matter and have a blessed day

Desired outcome: give me back my city or put the 15,000 gems in the other city please

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12:59 pm EDT

Evony Ticket number 1260971

Melina H (Top Games)

Oct 24, 2022, 17:14 GMT+8

Through our team's verification, we learned that the cross server war was over when you fought, but you haven't returned to your server yet.

We are sorry for your loss. We have made some compensation for you, including 380 soul crystals and four resources, 500M, 1560M, 500M and 5M. Please log in to the game to check.

Sorry for the inconvenience. We will continue to optimize our game in order to give you a better experience. Thank you for your feedback and happy playing.

I just can’t believe your response and lack of resolution. I ported over to the server with 5 mins remaining in SVS. With about 20 seconds left in SVS I attacked a city on the enemy server. As my troops were returning to my city, SVS ended. The attack occurred during SVS play.

1. I didn’t get credit for the SVS attack in my score.

2. I had 1 mil troops killed on the attack when this should not of happened during SVS.

3. I had to spend about 1.7 bill in RSS to recall deserters and revive troops souls.

4. I had to play the last 3 weeks with 1 mil less of important troops during key battles.

5. Support waits 3 weeks to resolve my issues and only refunds me the RSS that I spent to revive and recall troops from the holy palace.

6. Support completely ignores the 1 mil troops that were killed and didn’t go to holy palace.

Desired outcome: I want my killed troops restored. I should not be missing 1 million of my troops that were killed during a SVS attack that was treated like a KE attack.

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10:16 am EDT

Evony Bullying

Server 1128 is being bullied by an alliance called BAN. Players citykiller and Cheerio take over smaller alliances and kill them off of there is a dispute with certain players they don’t like and another alliance accepts them. They are rude, they discriminate, elements of racism and they bully the whole 1128 server. It’s like they own the server, they are so strong we have no choice but to watch our alliances be destroyed…. A lot of players like myself spend money on Evony and we need help from this massive alliance …. They are currently destroying the alliance I am in because they do not like a player we have accepted. PLEASE HELP US.

I have all screen shots and player info. I’m sure Evony did not make this game for massive powerful alliances to destroy people like this …. They have been doing this for months and now I’m bringing it to the makers of Evony to sort them out …. Th at or I’m going to find a lawyer in the US and seek out suing someone for this absolute farce and bullying that is going on in this game. The hours and money I have spent on my account cannot be ruined by bullies. Please help our server. Player cheerio is in our alliance now and has destroyed it and taken it over for no reason. City killer is bullying in wc and is helping cheerio

Desired outcome: Cheerio and Citykiller banned/sorted out from bullying the entire server because they are so powerful. I have their player ids and some WC dialogue. I’m struggling to upload evidence, But I have evidence to give.

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Evony Customer Reviews Overview

Evony, accessible at http://www.evony.com, is an online game developer known for its browser-based game "Evony: The King's Return." This strategy game allows players to build and manage cities, engage in warfare, and form alliances with others. The game features a mix of city-building and real-time strategy elements, set in various historical time periods. Evony offers in-game purchases, providing players with the option to buy virtual items and currency to enhance their gaming experience. The company's services are focused on delivering an interactive and engaging online gaming environment.

Evony In-depth Review

Website Design and User Experience: The website design of Evony is visually appealing and user-friendly. The layout is intuitive, making it easy to navigate through different sections of the site. The color scheme and graphics used are pleasing to the eye, enhancing the overall user experience.

Game Features and Gameplay: Evony offers a wide range of features and gameplay options that keep players engaged. The game provides a strategic and immersive experience, allowing players to build and expand their own virtual empire. The variety of quests, battles, and alliances adds depth to the gameplay, ensuring there is always something new to explore.

Customer Support and Communication: The customer support provided by Evony is commendable. They offer multiple channels for communication, including a dedicated support ticket system and a community forum where players can seek assistance. The response time is generally prompt, and the support team is knowledgeable and helpful in resolving issues.

In-Game Purchases and Monetization: Evony offers in-game purchases that enhance the gameplay experience but are not necessary to progress. The monetization strategy is fair, allowing players to enjoy the game without feeling pressured to spend real money. The pricing of in-game items is reasonable, and there are often special offers and discounts available.

Community and Social Interaction: The community aspect of Evony is vibrant and active. Players can interact with each other through in-game chat, forums, and social media channels. The game encourages forming alliances and working together, fostering a sense of camaraderie among players. The community events and competitions further enhance the social interaction within the game.

Security and Privacy Measures: Evony takes security and privacy seriously. The game employs robust measures to protect player data and ensure a safe gaming environment. Personal information is handled securely, and the game has strict policies in place to prevent cheating and hacking. Players can enjoy the game with peace of mind, knowing that their privacy is respected.

Performance and Technical Issues: Evony generally performs well, with minimal technical issues. The game runs smoothly, and the servers are stable. However, occasional minor bugs and glitches may occur, but the development team is quick to address and resolve these issues through regular updates and patches.

Updates and New Content: Evony regularly releases updates and introduces new content to keep the game fresh and exciting. These updates often include new features, events, and gameplay enhancements. The development team actively listens to player feedback and incorporates suggestions into future updates, ensuring a dynamic and evolving gaming experience.

Pricing and Subscription Options: Evony offers various pricing and subscription options to cater to different player preferences. While the game is free to play, players can choose to purchase in-game items or subscribe to premium features for added benefits. The pricing is reasonable, and the subscription options provide additional perks and advantages for dedicated players.

Overall Rating and Recommendation: Evony is a highly enjoyable and engaging game that offers a rich gaming experience. With its appealing website design, diverse gameplay features, and active community, it is a game that can keep players entertained for hours. The fair monetization strategy, strong customer support, and commitment to security and privacy make it a trustworthy choice. Overall, Evony is highly recommended for players seeking a strategic and immersive online gaming experience.

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3. Writing the title:
- Summarize the main issue with Evony in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Evony.
- Mention key areas of concern and any relevant transactions.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.

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- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses.
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+1 (646) 233-4177

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