The complaint has been investigated and
resolved to the customer's satisfactionResolved European Business Center / MailboxUK.com — Fraud
resolved to the customer's satisfaction
Our company, a corporate relocation, real-estate mediation, and financial advisory company in the Netherlands, catering mainly to UK clients, are currently preparing a lawsuit against European Business Center, Wakefield, West Yorkshire
- due to a recent discovery of a negleigence of unimaginable and unforgivable proportions from their side.
Our whole team has been called in during the weekend, and we are currently working overtime to estimate the actual financial loss caused by them - a job that involves contacting all our clients and will probably take another week.
The background is as follows:
In August 2008, I signed up for a service including a designated telephone line for message taking from customers preferring to reach us through a UK landline number. The order was confirmed on August 7th by e-mail, and I was allocated our Wakefield landline telephone number. This number was subsequently printed on all business cards and outgoing communication.
On August 27th I received a second invoice for a one-month fee of exteding the service. Upon telephone communication it was agreed that I would switch over to annual invoicing instead. Although I had to wait a bit I eventually receved this invoice. This invoice was paid on October 25th, with a total of £352, 50 - supposedly extending this service until September 7th, 2009.
Now in May, when trying to follow up why we had all of a sudden lost business from previous, year-long clients - it turned out that clent after client had in deed tried to reach us on the number assigned Stuart Poppelton, EBC Wakefield - but either gotten 1) no answer at all, 2) answer in a totally different company name - and upon specificaly asking for me - and this is the by far worst: received the response that me or my company "did not exist".
A couple of clients have also reported - independently from each other - that the person answering the phone seemed to be under the influence of alcohol.
Up to date I have managed to track down 23 clients - in 2009 alone - who, due to this, has taken there business elsewhere. Out of these 23 I have received written confirmation so far that they would be will be happy to make 1) a detailed calculation of the business ment for us which they took elswhere - as well as 2) testify in court should further legal action become necessary.
We trusted European Business Center, Wakefield completely as being responsible for handeling both our e-mail and our telephone communications towards our more than 120 UK clients- something they utterly failed to do. They market themselves as a reputable, internationally renowned firm providing a serious "virtual office" prescence to clients worldwide.
However, a background check - still also in progress by our solicitors - so far indicate that this company is little more than a boiler-room scam. I would - at the strongest - therefore like to discurage any fellow serious businesses from taking use of their services.