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4.5 4162 Reviews

Etsy Complaints Summary

14 Resolved
511 Unresolved
Our verdict: If considering services from Etsy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Etsy reviews & complaints 561

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M
12:30 am EST

Etsy Etsy seller

Hi,
I couldn't find where on Etsy to file a complaint. I hate doing so to begin with but I don't want others to deal with what I just went through.
Last Fall I order 9 unfinished wood yard art signs from Shirley Martin of Samethecrafter on Etsy. The experience was wonderful. She normally paints them and sells them but I messaged her asking if I could get them unfinished so my family couldn't paint them. She charged me half the price, her listings all were free shipping. Everything was great. So great that I reached out to make another large order. My first order was 10 shapes at $30ish a piece. This time I was ordering 9, same price. Again I probated messaged her because I wanted them unfinished and her listings are all finished. She preceded to quote me $31 each, then $68 shipping, and $22 in taxes. And I was like "whoa!" First of all I've never paid taxes on Etsy, I've never seen taxes on Etsy and I live in Oregon and don't pay sales tax... and I didn't pay it the first time. She said she would have to check on that, but she was pretty sure she needed to charge tax.
Then regarding shipping, she said all her prices are going up(which her isn't true, all her listings were the same), she also proceeded to say that Etsy forces people to list it as free shipping but really there is not such thing as free shipping and that I live in the most expensive place to ship and maybe I want to find someone local to do the work for me.
I'm just flabbergasted at the treatment I just received and the fact she was trying to charge me shipping and taxes through Etsy messages when her listings don't. And I told her, had she talked to me upfront about the worry of shipping costs, I would have negotiated something, knowing it was a large order. But the fact is she does offer free shipping. But she wasn't upfront and tried to be deceiving in adding in the shipping and the taxes.
I wanted someone to know about this so they don't go through this.
Thank you
Michelle Davis

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hand-made2022
MOORESVILLE, US
Apr 08, 2022 7:29 am EDT

I don't understand the billing with Esty. I sale an item but never get paid. I am always in the red but when I try to contact them. You have to go through some many different questionnaires. I feel there is something else going on. I read you pay for your clicks once you sold the item. It seems every month paying for the clicks. For items you do not sale also. You are too crazy to complete your question. Then the contact us...is just another story within its. I just want someone to answer the click question you are paying around 45% to Esty.

ComplaintsBoard
J
11:12 pm EST

Etsy ring, former complaint Ambarsiitartshop. Amber Priego

This is to notify Etsy and consumers that after filing a scathing complaint, I have received my ring and the double charge for the ring. Etsy and the seller came through. The ring is beautiful. I had it appraised and it is exactly as seller advertised.

Desired outcome: please remove my complaint

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N
1:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Etsy’s extreme political partisan stand

I loved shopping your site, in fact I just made a purchase today. But then I found out that you banned anything with the slogan "Stop the Steal". You claim it was to avoid election interference! But interestingly you did allow slogans disavowing our LEGALLY ELECTED President... it kind of feels like you want to eliminate your Conservative shoppers and sellers to push a politically biased agenda!

You need to make this right for your "right-wing clientele. If you do, we can drop the issue. Otherwise, their will be a tremendous boycott with huge repercussions. I won't hold my breath - but I will stop soliciting your site and encourage all others to do the same. I am so disappointed because I thought Etsy actually CARED about their customers (not based on voting preference)!

And BTW - you allow bondage and porn on this site so...(see below).

Desired outcome: Retract your ban on “Stop the Steal” items!

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J
8:29 am EST

Etsy Bogus invoice

Several years ago I got an invoice from Etsy for $2. I hadn't been selling on Etsy but I paid it. Then I get a bill for $15. Still hadn't even been on the site. Now they have suspended my account. I have contacted them about a half dozen times but they do not respond.
I would like to sell on Etsy again but customer support won't respond. I could open up a new account but I won't because I am pissed that this isn't resolved. So meanwhile I sell lots of my handmade quilts on Ebay and I don't have to pay an insertion fee.
Jaci Sauer

Desired outcome: restore my account

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N
4:07 pm EST

Etsy Fake businesses

Etsy's MoochiSnowShop advertised an order that would ship on December 20th. Its site currently says the item is 'in stock'. When I asked the to confirm shipping date, they realized that I was tracking the purchase and cancelled the sale.

My card was charged on December 4th - presumably to keep MoochiSnowShop and Ivy Zheng in business selling nonexistent stock. - Etsy's response was that Ivy Zheng and MoochiSnowShop cancelled the order because it couldn't fulfill the order.
-Etsy's response was full of "I understand" and "that must be disappointing" when in fact it is permitting sellers to fake-sell items which are not in inventory and may never be inventory.
-That allows sellers to get free cash for the holidays and only return it if they are caught.

Estsy's Ivy Zheng of MoochiSnowShop - gave absolutely no update and only returned the money in response to several requests for a SHIP DATE.

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R
7:11 am EST

Etsy I have a charge pending on my bank account for $168.56

please tell me why I am being charged 168.56 from Etsy when I have not purchased anything for this amount. everything I paid for I already received and never purchased for that amount. looks like charge was from 12/19/2020. pending from my debit card. please fix this. or explain where this is coming from.
I don't know what info is missing as per your email. There is no company in my account

Desired outcome: Remove charge

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Spardel
Mocksville, US
Dec 04, 2021 4:43 am EST

Etsy did the same to me. Be warned they keep charging my account with un-authorized charges as well and when you try to contact them they ignore the tickets. Twice since they closed my account a year ago they have made charges to my credit card. (it won't let you delete the credit card information) One charge was for 116.00 and the latest was for 61.99. I am trying get the charges removed but Etsy won't reply and have no call number.

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D
4:44 pm EST

Etsy Product not received

Ordered an Elvis t-shirt back in May 2020 received no such product can't get hold of vendor. 5/26 Purchase authorized on 05/24 Etsy.Com [protected] NY
S380145436994870 Card 8790
9.99
My address 402 Pine Mill Court, Virginia, MN 55792 This was a birthday gift. I have tried numerous ways and times to get information or help regarding this product if no response within 48 hours will contact the BBB

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5:24 pm EST

Etsy Customer Service

Etsy's customer service does not exist! I emailed them with a seller issue and they did not read my statement, because they responded with an irrelevant answer. I then asked for a phone number to speak to someone in customer service and they never responded to my request.

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10:15 pm EST

Etsy Package not received - vendor not responding - pomchick order #1808765992

Good morning,

I placed Order #1808765992 for two personalized Christmas dog stockings with Pom Chick and paid in full on 01 Nov 2020.

I was told delivery would be made by 18 Nov and the package has still not been received. I have sent several messages, the last two requesting a full refund including postage and she has not responded to me since. Her T&C's state to contact her within 14 days of delivery, but this package has not been delivered.

These Christmas stockings were ordered well ahead of time, but it does not look like I will receive them at all.

Please can you help me to get a full refund, Pom Chick is not responding to any of my messages. I have attached a copy of the purchase for your reference.

Thank you,
Joanne Constantine
[protected]@hotmail.com
[protected]

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12:38 pm EST

Etsy Sex cage/bondage bench

Sex cage/bondage bench. While searching for chalk paint on your website, these pornographic pictures came up in similar similar items and other things you might like. Obviously chalk paint and a sex cage have nothing to do with one another. If I had had my child look for the paint for me, This would have been an unacceptable Occurrence. It is offensive and should not have come up within the search.

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4:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Fraud flag on my account

I am fed up with any lack of support from your company which has seemed to flag my account for fraud and is unable to admit it - I am done - I have probably spent about 3k in just a little over a year and have never had a problem until my last four orders - I am sick of no answers and I am sick of your inability to support my requests for an answer or any help in resolving my issues - I will do the same thing that I did with you what I did with adoreme when this happened during the holidays last year - I will close my account and never shop your site again! I am done - and with no way to contact you except chat with no results over two days and four sessions except for the same request for information I have given in the previous chats - which proves nothing if my account has been breached - in fact I have turned on 2fa - re-validated my phone number via text and changed my password. Yet etsy continues to think my account is fraud - I even add a new credit card to complete some holiday shopping in my name and the finally processed that order - I buy usually with the same vendors I have found and previously bought from and have not changed my shipping address - which by the way quite a few orders have shipped to over the last year - due to packages being stolen from from my home - just like most other people - I had to get a ups store mailbox - the lack of frankness from your company and it hiding behind no contact except chat is ludicrous and there has not been a single purchase from the past year which has not been paid - there have been no complaints from the account holder which is me - so I am in awe of the ability for a company to continue to hide behind no information when directly asked - all they have to do is say the word fraud and then you can do nothing

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7:00 am EST

Etsy Bracelet

I purchased a bracelet which was handmade and I put my fathers ashes in it as it was a bracelet designed to do this. The bracelet cost £73 and in under a year it had fallen apart. It was just glued and this has come away, the bracelet is now useless and my fathers ashes can now longer be worn close to me. Very upsetting. I contacted the seller who refused to replace and would only repair if I paid postage, which I am not going to do as he is in Auatralia and I don't want a repair I want a full refund. After sending a further email the seller send a rather threatening email, telling me not to contact him again. I can see he is still trading on Etsy and believe he shouldn't be. His response to the broken bracelet was, that no jeweller would guarantee a product for more than a year. This, I find alarming due to the prices he is charging for what are described as "high quality" bracelets. I am entitled to a refund under the Sale of Goods Act as this item is not fit for the purpose.

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10:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Etsy No communication

Etsy suspended my account almost a year ago, they gave no reason, never contacted me nor answered the 2 emails I sent them. During my short time with them I had pictures "disappear" while creating a listing, was able to control my shop through my cell phone which supposedly wasn't possible, and now my password that I changed 3 days ago will not work. I am unable to close my account. It just keeps saying to contact support. They do not respond. Their site is not secure whether it be hackers or Etsy. I want my account closed. I have removed all of my information but want my account closed. I keep getting bogus emails supposedly from Etsy members wanting me to join some forum which I have reported. I want my account closed and can't get even communication from them.

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9:29 pm EDT

Etsy Dog fleece hat

I purchased a dog fleece hat for $10.95 and never received it order #1796292581 and you can not email them they don't except emails or phone calls what kind of company is this I have been on facebook twitter instagram and i'm not alone this company has been screwing costumers for years and I don't understand how their allowed to stay in business I have urdged people to contact the bbb and their district attorney office of consumer affairs

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3:54 am EDT

Etsy Etsy

I have requested this organization to delete my profile over the last 4 years due to harassment. They have failed to respond nor resolve my complaint or concerns

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3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy I purchased several vintage plates, two have not arrived.

Seller is Pastors-Products
57 thumb200
Mikasa Provincial CV900 Villa Medici Salad Plate - 8 1/4" - Discontinued Pattern
1 x $4.95 each
$4.95
Subtotal $4.95
Shipping (Standard shipping (1 to 5 business days)) $9.50
Tax $0.81
Payment type PayPal
Total $15.26
Didn't receive your order yet?

Here's the shipping information provided by the seller:
Marked as shipped: 09/17/20
Tracking number: 9405508205496700228604
Shipping country: US

the other is:

the other is libertyhallgirl who says my item was shipped September 11. I have contacted this seller several times and have had no response.
I would like my money back on both of these items.

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2:41 pm EDT

Etsy Seller discrimination

9/2020 Listed product containing prohibited constituent. Received email notification from Integrity Team to outline Etsy policy and state that I must come into compliance to sell said item on platform.

Promptly deleted listing. Reformulated, relabelled and relisted said product to be in compliance. Item is now same as hundreds of other topical salve products that list on Etsy.

9/27/2020 Marketplace completely suspended due to listing of prohibited item. Banned from selling this item on Etsy platform. Multiple attempts to communication with Integrity Team, questions not answered and no guidance provided. Other companies sell similar item and are not banned. This is discrimination and represents a direct financial burden to my business. This complaint represents the fifth notice provided by me to Etsy regarding discrimination.

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7:06 pm EDT

Etsy My money

I made a sale 3 days ago and someone named Alex said my funds would not be deposited for 6 months. I was counting on those funds to buy groceries and prescriptions because I am disabled. I have many health problems. I need those funds but they will not be deposited until the end of March 2021. Can I file a lawsuit? I need my money. How can I get those funds released?

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11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy switching shipping to wrong address

I have purchased many times from ETSY retailers, however Etsy chooses at their convenience to ship to an old address, even though occasionally they get it right.They make it very difficult to update the profile or file complaints online, the Apple Pay does not even match my credit card billing zip and it still lets charged.Twice now merchandise was shipped to a different state

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R
8:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy I am an etsy seller

There is no contact, help or customer service number for etsy. So when you have a problem. It's your problem. I tried for 2 months to find out why I was not receiving notification of orders being placed with my etsy shop. I must have wrote 5 emails and did not get one response. My customer finally contacted me by using my e-mail asking "where is my order". I apologized to the lady and told her I would send the order out in 2 days. I used the mail service provided by etsy. The cost to ship was $24.00 (not cheap). I got a shipping label and a tracking number. The customer waited 2 months and never received her order. I then received an e-mail from etsy stating the customer wanted a refund (I don't blame her at all. I would not have waited that long). I tried to contact etsy to see what happened to the order I sent using etsy's mail service I replied to the e-mail from etsy letting me know the customer wanted a refund. This is the response I got: "this is not a monitored inbox." lol. So I was stuck again with no one to contact. Etsy made my company look bad. Small business owners know a bad reputation is worse than no reputation. I whish I cold speak to somebody at etsy to get this resolved but i've come to the conclusion that etsy is a company that takes your money and gives you nothing in return. So if you think you are saving money by joining this company think again! Ps. Does anyone know a good attorney

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WetHen
, US
Nov 29, 2020 12:06 am EST

I tried to place an order tonight and had issues that resulted in me needing to cancel the order. I followed all the rules and my order still is not cancelled. Haven't heard from the seller, or Etsy or customer service. But I will talk to my bank on Monday and they will listen. Also filing a report with local media and possibly an attorney.

Etsy Customer Reviews Overview

Etsy is a popular online marketplace that connects buyers and sellers of unique and handmade goods. The platform has received overwhelmingly positive reviews from users, who praise its user-friendly interface, wide selection of products, and excellent customer service.

One of the biggest draws of Etsy is its focus on handmade and one-of-a-kind items. Customers appreciate the ability to find unique and personalized gifts, as well as the opportunity to support independent artists and makers. Many reviewers also note that the quality of the products sold on Etsy is generally high, with sellers taking pride in their craftsmanship and attention to detail.

In addition to its selection of handmade goods, Etsy also offers a wide range of vintage items, craft supplies, and digital downloads. Customers appreciate the variety of products available, as well as the ability to search for specific items using detailed filters and categories.

Etsy's customer service is another area where the platform excels. Many reviewers note that Etsy's support team is responsive and helpful, and that disputes with sellers are often resolved quickly and fairly. The platform also offers buyer protection policies, which give customers peace of mind when making purchases.

Overall, Etsy is a highly regarded online marketplace that offers a unique and enjoyable shopping experience. Its focus on handmade and personalized items, wide selection of products, and excellent customer service make it a top choice for shoppers looking for something special.

Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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