EtsyI am an etsy seller

R Sep 02, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

There is no contact, help or customer service number for etsy. So when you have a problem. It's your problem. I tried for 2 months to find out why I was not receiving notification of orders being placed with my etsy shop. I must have wrote 5 emails and did not get one response. My customer finally contacted me by using my e-mail asking "where is my order". I apologized to the lady and told her I would send the order out in 2 days. I used the mail service provided by etsy. The cost to ship was $24.00 (not cheap). I got a shipping label and a tracking number. The customer waited 2 months and never received her order. I then received an e-mail from etsy stating the customer wanted a refund (I don't blame her at all. I would not have waited that long). I tried to contact etsy to see what happened to the order I sent using etsy's mail service I replied to the e-mail from etsy letting me know the customer wanted a refund. This is the response I got: "this is not a monitored inbox." lol. So I was stuck again with no one to contact. Etsy made my company look bad. Small business owners know a bad reputation is worse than no reputation. I whish I cold speak to somebody at etsy to get this resolved but i've come to the conclusion that etsy is a company that takes your money and gives you nothing in return. So if you think you are saving money by joining this company think again! Ps. Does anyone know a good attorney

Responses

  • We
    WetHen Nov 29, 2020

    I tried to place an order tonight and had issues that resulted in me needing to cancel the order. I followed all the rules and my order still is not cancelled. Haven't heard from the seller, or Etsy or customer service. But I will talk to my bank on Monday and they will listen. Also filing a report with local media and possibly an attorney.

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