ePassportPhoto.cominaccurate and poor product

S
This review was posted by
a verified customer
Verified customer

Date of incident: April 1 2017

Secrecy: Like an earlier poster, I also used this company for passport photos. I wondered about ePassportPhoto's insistence on secrecy: "DO NOT MENTION epassportphoto, passport photo, or passport." So, I asked why I shouldn't mention ePassportPhoto when I collected the photos from my pharmacy. A "Paula Davis" at Customer Support wrote back:
"No secrecy. Just from experience if you tell the clerk non-relevant information it more often than not confuses him or her and your pictures will not be found. " Clearly a non-answer.
Bad product: I ordered photos for a UK passport, which has very specific requirements re: measurements and background color. Even though the website claimed they could produce that size, the photos I received were the wrong size --too big.
Also the paper they were printed on was very flimsy and not photo paper quality.
I had to order photos from another company (persofoto --highly recommended) which took a bit longer but were worth the wait.
This is a warning to others: avoid this company!

  • Updated by Sandra JH · Apr 04, 2017

    Update: in fairness, the paper quality was the pharmacy's fault--not ePassportPhoto.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.