The complaint has been investigated and
resolved to the customer's satisfactionResolved Employment Crossing — Unauthorized charges
resolved to the customer's satisfaction
On October 14 I gave my B of A debit card information to Employment Crossing, as they promised to provide more job ads. They also promised to not charge employers. Not only did I wish to place a job posting for my employer, I wanted to look for a new HR job.
I was unable to 'view' anything (sample-wise) until I gave my debit card information. Two hours later, after I witnessed that there were no 'new jobs' that already were not on Craigslist.org or Monster.com AND after I unsuccessfully attempted to post a job posting for my employer, I called to cancel the 'free trial'. I spoke with 'Lacey' who answered the general number. This was just 2-hours after I placed the order. Lacey confirmed cancellation and stated I would receive an e-mail.
Two days went by and I did not receive an e-mail from Employment Crossing, verifying my cancellation. Instead, I received a marketing e-mail by a 'J. Simpson -Manager'. I replied to the e-mail two times, and did not receive a reply back. I found an e-mail address for the owner of the company, 'Andrew Harrison Barnes' and shared with him my frustration. No reply from Mr. Barnes.
I looked over their website extensively and in small print read that I had to 'call to cancel', I could not write. This was fine, as I had called on October 14 at around 2 PM and spoke with 'Lacey' (Incidentally, I was on hold for 25 minutes before she picked up and from the sound of the 'call center' sounded like they were in a garage!).
I did not receive a confirmation from J. Simpson or Mr. Barnes so I tried calling again on October 17. I tried calling 4 times and each time I called, was on hold longer than 15-minutes. I could not remain on hold at work, so I hung up.
On October 21 I noticed that $29.95 was indeed taken from my checking account and I called Employment Crossing again. After waiting on hold for at least 30-minutes, a man, I believe his name was 'Ken' answered. He put me on hold several times and told me that J. Simpson was 'no longer there' but he could help me. He said that for whatever reason, my cancellation was not processed, but it would be within 24-48 hours.
On October 30 I received another marketing e-mail from Employment Crossing (J. Simpson again). I replied that I would contact my attorney if they did not refund my bank account and cancel immediately. I received a general reply back the next day (October 31) that they were processing my cancellation and I could expect a refund within 2 days. I e-mailed J. Simpson back that I had used my DEBIT CARD, not credit card and it was my understanding that refund processes are handled differently, as the cash was taken from my account... not a credit card. I did not receive a reply back.
Today is November 4, and I still have not received my refund. Because money was taken out of my bank account, and Employment Crossing misrepresented themselves, I have no choice but to contact an attorney as well as several agencies which will [help] expose Employment Crossing for their fraudulent activity.
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