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Norwegian Customer Service Phone, Email, Contacts

Norwegian
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www.norwegian.com
www.norwegian.com

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2.0 5 Reviews

How responsive is Norwegian's customer service?

0 Resolved
3 Unresolved
Absolutely frustrating 🫠
It's quite possible that Norwegian is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Norwegian's silence.
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Newest Norwegian reviews and complaints

ComplaintsBoard
E
12:00 am EST

Norwegian Mixed Experience with Norwegian Air International Limited

Hello there, fellow travelers! After exploring various reviews about Norwegian Air International Limited, I must say that the experiences are quite diverse. Some customers have praised the airline for its punctuality, smooth flights, and friendly staff, especially highlighting the excellent luggage allowances for a budget airline. However, there are also critical reviews mentioning issues like flight cancellations without proper refunds, lack of communication regarding itinerary changes, and unsatisfactory customer service. It seems that while Norwegian Air International Limited offers competitive prices and decent services, there are areas that need improvement to ensure a more consistent and reliable travel experience. If you decide to fly with them, it might be wise to stay informed and prepared for any potential challenges along the way. Safe travels!

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ComplaintsBoard
J
11:02 am EST
Verified customer This review was posted by a verified customer. Learn more

Norwegian Good budget airline

Recently travelled with Norwegian on following routes:
- London to Oslo
- Oslo to Tromso
- Tromso to Svalbard
- Svalbard to Tromso
- Tromso to Oslo
- Oslo to London

Check in was quick and easy on all journeys. All the flights were bang on time, smooth transits and the onboard service was good. The landings were all smooth too. Staff at check ins and on board were all very pleasant. Luggage allowances are excellent for a budget airline.
Only one thing - it is unethical to charge people such a lot of money just to type details of property lost in transit onto a database (would have given 5 stars but for this).
I would certainly use this airline again

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ComplaintsBoard
G
7:16 am EDT

Norwegian lost luggage and no customer support

First time I fly with Norwegian. We purchased Premium tickets. Good service on board, but they lost both our luggage and we are chasing the airline from US and Italy to find out location of suitcases. In US they do not answer the phone, in Italy they say to wait and they do not know if luggage is in Italy or US. They do not reply to emails, absolutely dreadful customer service, no support at all. They are spoiling our vacation.

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Is Norwegian legit?

Our verdict: Complaints Board's thorough examination reveals Norwegian as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Norwegian stands out for its commitment to quality and security. Clients considering Norwegian should delve into its customer service record to gauge compatibility with their expectations.

Norwegian earns 91% level of Trustworthiness

Perfect Trust Endorsement: Norwegian achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Norwegian. The company provides a physical address, 17 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Norwegian has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Norwegian.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Norwegian and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Norwegian. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Competitive low-cost fares
    2. Extensive European network
    3. Free onboard Wi-Fi service
    4. User-friendly online booking
    5. Award-winning airline service
  1. Cons
    1. Limited long-haul destinations
    2. No free checked baggage
    3. Sparse premium amenities
    4. Seasonal route fluctuations
ComplaintsBoard
B
11:00 pm EDT

Norwegian air travel

Went to green airport rhode island to pick up my flight to dublin ireland tonight. No one from norwegian air at terminal. Called ten cheap oair numbers and only spoke to two foreigners who could not either look up my info or would not. Finally I was left on hold for 54 minutes before I hung up. Bogus rip off to never notify me and my friend on the way to the british open with tickets. I have insurance and better have a reimbursement coming or I with hire a lawyer because we had to book an aer lingus flight for big money. Bottom line flight was moved from rhode island to stewart airport in new york. Are you serious? Uber back from airport was $70. Cheapoair and norwegian both suck. Lost tonight's hotel money also. Tim connors
[protected]@metrocast.net

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J
8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Norwegian unethical behaviour

It has taken me more than 2 weeks to overcome the extremely rude and unwarranted attitude of your checkin attendants at the JFK airport on the 20th June 2019 at the time of boarding my flight No.(DY)-7022 to Paris

After being made to wait 20 minutes at the business checkin counter, I was told to see the supervisor who was equally incompetent as the checkin woman.

This supervisor then tells me that I should take a Economy seat as the seat they had assigned for me was not working. This was a pure lie because as I got into the aircraft the business class had no empty seat.

After 20 minutes of explaining to this supervisor that I had booked the flight 3 months ahead and will not move to the economy as my health at 81 years would not permit.Finally when I threatened that I will take legal action, she gave me a seat, I will never know how she found it, or repaired it.

It seems that you had over booked the Business Class and instead of requesting passengers to fly some other time your staff resorted to lie about the situation.

This is not acceptable from a international airline from Norway.

Unless I get a suitable reply from you the above message will be shown on all the social medias

Every year I fly more than 200, 000 miles and have never confronted this kind of treatment in any airlines.

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About Norwegian

Norwegian is a low-cost airline with a broad service offering that includes both short-haul and long-haul flights. The company primarily operates within Europe but also offers routes to North America and Asia. Norwegian's fleet consists of a mix of Boeing and Airbus aircraft, designed to provide efficient and cost-effective travel options.

Passengers can choose from different fare types, ranging from the no-frills 'LowFare' to more inclusive options that allow for additional luggage, seat reservation, and meals onboard. The airline also offers a premium cabin on certain long-haul flights, providing more space and enhanced service.

In-flight amenities vary depending on the ticket class and length of the flight. Short-haul flights typically offer a buy-on-board service with snacks and drinks, while long-haul flights may include complimentary meals and entertainment options.

Norwegian's rewards program, Norwegian Reward, allows frequent flyers to earn points on flights, hotel stays, car rentals, and even everyday purchases. These points can be redeemed for flight discounts, extra baggage allowance, or seat reservations.

The airline also provides a mobile app for convenient booking, check-in, and flight management. Customers can use the app to access travel documents, receive flight updates, and manage their Norwegian Reward account.

As a low-cost carrier, Norwegian focuses on providing competitive fares while maintaining operational efficiency. This approach is reflected in their streamlined service offerings and digital-first customer interactions.

Norwegian In-depth Review

In summary: Norwegian offers a competitive range of services for travelers seeking affordability without sacrificing quality. Their user-friendly booking process, comprehensive route network, and commitment to punctuality and sustainability make them a strong contender in the low-cost airline market. While some areas such as baggage policy and additional fees could be more transparent, the overall value for money and positive customer feedback suggest a satisfactory flying experience.

Company Overview: Norwegian has established itself as a significant player in the aviation industry, particularly known for its low-cost model. The airline has a reputation for providing affordable travel options without compromising on service quality, and it offers a range of services including short-haul, long-haul, and international flights.

Booking Process: The Norwegian website is intuitive and easy to navigate, allowing customers to book flights with ease. The mobile app mirrors this functionality, providing a seamless booking experience on the go. Payment options are varied and secure, ensuring peace of mind for travelers.

Pricing and Value for Money: Norwegian is known for its competitive ticket pricing, especially when booked in advance. While some customers have noted additional fees for services that are often included with other airlines, the overall value for money is considered good. The airline also offers a loyalty program, providing discounts and benefits for frequent flyers.

Flight Options: Norwegian boasts an extensive route network, connecting a variety of destinations across the globe. Flights are frequent, and the airline offers different types of fares to cater to different budgets and preferences, including LowFare, Flex, and Premium options.

Onboard Experience: Seats are designed with comfort in mind, and legroom is adequate for a low-cost carrier. In-flight entertainment and Wi-Fi availability vary by flight, but generally meet industry standards. Food and beverage options are satisfactory, and the cabins are well-maintained and clean.

Customer Service: Norwegian's customer service is responsive, with various channels available for support. The airline handles delays and cancellations with a focus on minimizing passenger inconvenience, and its refund and compensation policies are in line with industry regulations.

Baggage Policy: The airline's baggage policy includes standard allowances and restrictions, but fees for extra or oversized baggage can be a point of contention for some travelers. Norwegian is known to handle lost or damaged items efficiently, with a straightforward claims process.

Punctuality and Reliability: Norwegian has a good track record for on-time performance, and cancellations are relatively infrequent. This reliability is a strong selling point for the airline.

Sustainability Efforts: The airline is proactive in its environmental initiatives, including efforts to reduce emissions and a carbon offset program, reflecting a commitment to sustainability in aviation.

Traveler Reviews and Testimonials: Customer satisfaction ratings for Norwegian are generally positive, with many praising the airline's affordability and service. Negative feedback tends to focus on additional fees and customer service during irregular operations.

Safety Record: Norwegian prioritizes safety, with strict measures and protocols in place. Historical safety incidents are minimal, contributing to the airline's reputation as a safe carrier.

Accessibility and Special Needs: Services for passengers with disabilities are available, and the airline makes accommodations for those with special requirements, ensuring an inclusive travel experience.

Loyalty Program: The loyalty program offers tangible benefits and perks, with members finding it relatively easy to earn and redeem points. This adds value for frequent travelers who choose Norwegian.

Conclusion and Recommendations: Overall, Norwegian is a solid choice for budget-conscious travelers who do not want to compromise on quality. The airline is particularly suitable for those looking for low-cost international travel. Prospective customers are advised to be mindful of additional fees and to consider joining the loyalty program to maximize benefits. With its strong safety record and commitment to punctuality, Norwegian is a recommendable option for your next trip.

How to file a complaint about Norwegian?

1. Log in or create an account
To file a complaint against Norwegian on ComplaintsBoard.com, you need to log in to your existing account or create a new one if you don't have an account yet.

2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title
Summarize the main issue you have with Norwegian in the 'Complaint Title'. Be concise but descriptive to capture the essence of your complaint.

4. Detailing the experience
Provide a thorough description of your experience with Norwegian. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, and any other relevant details. Ensure your complaint is detailed and comprehensive.

5. Attaching supporting documents
Attach any additional supporting documents that can strengthen your complaint. However, avoid including sensitive personal data in these documents.

6. Filing optional fields
Use the 'Claimed Loss' field to state any financial losses you have incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Norwegian.

7. Review before submission
Before submitting your complaint, review it for clarity, accuracy, and completeness. Make sure all necessary information is included to effectively communicate your concerns.

8. Submission process
Submit your complaint by clicking the 'Submit' button after you have reviewed and are satisfied with the content.

9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process to track progress on your issue.

Follow these steps to effectively file a complaint against Norwegian on ComplaintsBoard.com.

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Overview of Norwegian complaint handling

5 Norwegian reviews first appeared on Complaints Board on Jul 15, 2019. The latest review Mixed Experience with Norwegian Air International Limited was posted on Feb 26, 2024. Norwegian has an average consumer rating of 1 stars from 5 reviews. Norwegian has resolved 0 complaints.

Norwegian mobile applications

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Norwegian phone numbers

  1. +47 90 50 84 00
    +47 90 50 84 00
    Click up if you have successfully reached Norwegian by calling +47 90 50 84 00 phone number 0 0 users reported that they have successfully reached Norwegian by calling +47 90 50 84 00 phone number Click up if you have UNsuccessfully reached Norwegian by calling +47 90 50 84 00 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +47 90 50 84 00 phone number
  1. +39 349 615 5453
    +39 349 615 5453
    Click up if you have successfully reached Norwegian by calling +39 349 615 5453 phone number 0 0 users reported that they have successfully reached Norwegian by calling +39 349 615 5453 phone number Click up if you have UNsuccessfully reached Norwegian by calling +39 349 615 5453 phone number 0 0 users reported that they have UNsuccessfully reached Norwegian by calling +39 349 615 5453 phone number
    Sales Executive
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Norwegian websites

www.norwegian.com Norwegian website
www.norwegian.com Norwegian website

Norwegian email

Norwegian social media

Norwegian address

Oksenøyveien 3
Fornebu, NO-1330, Norway

Norwegian Category

Norwegian is related to the Travel and Tourism category.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Norwegian Customer Service. Initial Norwegian complaints should be directed to their team directly. You can find contact details for Norwegian above.

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