Hello, I wasan eir mobile customer (billpay), my contract was until March 2018. In December, Eir were advertising bundle deals of broadband and mobile phone. I discussed with staff in Eirs Cork shop the possibility of a bundle, My broadband was with Virgin. They checked and said yes all seemed fine, so I signed a bundle contract. On December 27th, a technician called to install broadband, but due to a few reasons he said it wasnt possible to install a phone line, thus broadband couldnt be installed. Fair enough.
I have spoken to eir on a few occasions, as they are telling me I am now tied into the contract I signed in December 2017, despite the fact that the contract cant be fulfilled, as broadband wasnt installed. They are refusing to revert my mobile contract to the one which would finish in March 2018. The only option is a buy out of 689 euro, for "cancelling". I didnt cancel the contract, eir could not fulfill their end of the contract. As I received a new phone with the contract, I offered to pay for the phone, which they are charging 684 euro, again as a penalty for cancelling.
I didnt cancel the contract, yet It seems like I am being penalised and tied into a contract for 18 months, which is not meeting my requirements or what I signed up for . What are my legal entitlements when a contract is only half fulfilled? Is there any way I can revert to my old contract, even paying for the new phone ( although I was told it came with the contract, I was quite happy with the Sony phone I was using).
I look forward to your guidance on this,