EGO PowerPlus’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of tool users are dissatisfied with equipment.
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Company provided no service
EGO WILL NOT HONOR THEIR WARRANTY. EGO refuses to replace my defective battery I purchased at Lowe's, even though my many complaints were made within the 3 year warranty period. Three times I requested a manager. Each time, I was told one was not available, but would call me that day. Two weeks later, one finally called. She agreed that according to EGO records, my initial complaints were made in a timely fashion.
It has been not weeks, but months since my complaints. I am still waiting for a new battery.
Apparently, a customer cannot trust EGO to honor their written warranties.
Tony Raymond
[protected]@hotmail.com
Desired outcome: replacement
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Overview of EGO PowerPlus complaint handling
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EGO PowerPlus Contacts
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EGO PowerPlus phone numbers+1 (855) 346-5656+1 (855) 346-5656Click up if you have successfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone number 0 0 users reported that they have successfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone number Click down if you have unsuccessfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone number 0 0 users reported that they have UNsuccessfully reached EGO PowerPlus by calling +1 (855) 346-5656 phone numberCustomer Care+1 (877) 346-9876+1 (877) 346-9876Click up if you have successfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone number 0 0 users reported that they have successfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone number Click down if you have unsuccessfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone number 0 0 users reported that they have UNsuccessfully reached EGO PowerPlus by calling +1 (877) 346-9876 phone numberZTR, Tractor, and Mini Bike support
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EGO PowerPlus emailswarranty@egopowerplus.com
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EGO PowerPlus address1203 East Warrenville Rd, Naperville, Illinois, 60563, United States
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EGO PowerPlus, it looks like you’re dodging your own warranty commitments. Tony Raymond has been chasing a replacement battery well within the 3-year warranty period, but instead of resolving the issue, you’ve left him hanging for months. Even after finally acknowledging his timely complaints, there's still no resolution. Ignoring a warranty isn’t just bad customer service — it’s a breach of trust. It’s time to step up, honor your warranty, and send the replacement battery Tony’s been waiting for.
Thank you for your comments!
Tony