eflow ac number [removed]
I will cut paste the 2 emails to date. I had an eflow account registered to an old address. I crashed the car with the eflow tag in it. I forgot the tag, was injured and more on my mind than the tag!!. When I remembered it I emailed with a view to re-instating the account. I have a bill of 48.89. got a robotic, officious reply to my email and 20 has been added since??? this makes no sense. I crashed the car, I don't have the fob, I didn't deliberately get rid of it, I had no car for ages so wasn't travelling, I shouldn't be charged all this money for nothing. can we not come up with a mutually agreeable sum, reinstate the account and send me a new fob. What is the point of sending me increasing bills getting nothing and no account!!
Sent: 15 March 2018 15:39
Subject: Re: account [removed]
Thank you for your web message received on 13/03/18. I have reviewed your eFlow account [removed].
Firstly, I wish to inform you that the payment method on your registered account is invalid, and that your account has been suspended since 2015.
Unfortunately, because no contact had been made to relay what had happened to the tag assigned to vehicle [removed], the tag was never marked as lost or destroyed, so we continued to charge you the tag rental fee of €1.23 every month since.
When we believe you still have an eFlow tag in your possession, we will charge €1.23 per month for the rental of the tag, even if no journeys are made.
This means the outstanding balance on your account is €49.72.
You can reactivate your existing account by updating your payment method (card type + last 4 digits or direct debit) online at www.eflow.ie.
To do this:
Log in to your eFlow account using your username and password.
Click on the ‘My Bill' option from the menu on the left, and click ‘Payment Method'. Your payment method will be listed in the ‘Previous Payment Methods' list.
Click on the blue button on the desired payment method, and select ‘Activate'.
Alternatively, you can contact our call centre, and one of our agents will assist you.
Please update your payment method at your earliest convenience, as any journeys made by your vehicle(s), since your account became suspended, would be charged at the unregistered rate.
For us to send you a new tag, we would need to to return the tag. I understand you will be unable to do this.
According to point 15.2 of eFlow Terms & Conditions, a charge of €24.60 (including VAT 23%) is issued for each tag, which is not returned within the required time.
If you have any further queries, please contact us using the options below.
eFlow Customer Service
Visit us www.eflow.ie
Follow us @eflow_freeflow
Like us on Facebook
Account No: [removed]
Subject: account [removed]
I have no tag for this account. I crashed my car a couple of years ago and it was scrapped and the tag was in it. I also moved house and wasn't getting these letters so I forgot. A neighbour took in a letter and passed it on. WHy is the account balance nearly €50? it seems very high for something that hasn't been used? I could reinstate the account with a new tag but I don't see why its €50