eFlow
reviews and complaints

I just want to change my registration plate on my account as I changed my car and now I KEEP getting fined, but the Website is not working even after managing to eventually get ahold of someone on twitter, and nobody answers the phone. the website is broken and it is not possible to login or change the password or username. I have been trying to get the fixed for over a week now and a I said absolutely no progress even after managing to contact Kevin via twitter.

What is going on at eflow?

am I just going to have to keep paying the fines?

Hi. I have twice called you for 15 and 25 minutes yesterday from the airport) to sort my account out. My bank sent me a new Debit card and I need to update my eFlow.ie account. Have you a separate number I can call please. I tried to reset my password with no success. I am anxious to have this resolved. I also tried to pay the M50 toll in a garage and it was rejected.

[protected] Account no.
My reg 07MO2630.
Ann Magoufis
[protected]

Regards Ann Magoufis

Re A/C [protected]

I have spent last two weeks trying to resolve issue on my account having spent 80mns on two different occasions by phone and also two emails all to no avail. The problem could not be resolved by your operators at eflow and stated they would have a supervisor contact me. I have a case no 39181.

Neither of my emails have been acknowledged.

I am totally unhappy with your service

Regards:

Eugene Craughan

My account was suspended 1/9 due to failed payment, as my direct debit details seemed to get lost in the update. After hours on and off trying to get through the on the phone and Facebook I fianally for my account reactivated and updated my payment details. Attempted 4 times to pay the failed payment and 3 times I told me it wa an error, come to find the money has been taken from my account 4 times! Still can't get through on phone or fb

How is one suppose to pay a bill or update account information if ye cannot answer your help line in a timely fashion

on 6 consecutive occasions I have waited for over 30mins for a customer service advisor and still no joy

in this day and age this unacceptable

Journey reference [protected] and [protected]

First of all as I write this e mail I have been on hold waiting for my call to be answered..
I am now holding 12.5 minutes and still no one to take the call.
This is my third time today to make this effort to contact you.
Your srvice is absolutely appalling.

I received a penalty notice for the above,
This penalty notice was issued despite the fact that a tag was in place in the car at the time.
This tag has been in use on every weekday over the past four weeks with one or two exceptions.
I have already raised issues regarding this matter in the past but am still in the dark as to what the issue is.
I am now holding 17 minutes and still nothing.

Either cancel this payment notice or get someone to contact me immediately.
Mu number is [protected] and my name is Con Gilmore.

I await your contact.

Con Gilmore
[protected]@yahoo.co.uk

My account number has been suspended by eFlow as my debit card had been lost and therefore cancelled. When they tried to take a payment against that card, it failed and they suspended my account and emailed me.

I immediately paid the required amount and updated my payment details. I then rang eFlow - WAS ON HOLD FOR 20 MINS - and finally got through to someone who said they would open a case.

Nothing has happened since - no further contact and no removal of account suspension. I'm trying to ring them again now and already ON HOLD for 25 MINUTES with no response.

Two fold complaint - impossible to get in touch with anyone either using online chat or ringing or emailing, and secondly they should have reinstated my account immediately.

I was charged for 2 tolls on a car/journey that is not mine/did not make. I have queried the journey and made a complaint. In addition i have called Eflow several times and i have not heard anything from anyone. I received an email that my account has been suspended as i have not paid this journey. I refuse to pay as i did not make this journey. Please see attached my cars attached to my Eflow and please see attached the wrong journey allocated to my account. I would like my account reinstated and this bills removed from my account.

I have a serious complaint to make about eflow. They are constantly sending INCORRECT PENALTY letters to my license plate 07MH3999.

I went to pay my 2 journeys online tonight and could not as there was an 'outstanding balance' meaning I had to call to pay and did not recieve a receipt.

There was a 12.20 euro balance outstanding which was paid by phone (on 04/08/21) we have proof of this payment via our bank.
on the same day we also paid for 2 journeys made on 04/08/21 via phone and were emailed a receipt.

Then we went to make payment tonight and struggled as we had an 'outstanding balance. I spent 50 minutes on the phone to an agent on Monday who said this was a system error and needed to be corrected as she could see we made all payments - then WHY do we still have balance.

For all the stress and anxiety and time/expenses spent we will be seeking legal advice if eflow do not rectify this issue with immediate effect!

I wish to pay a toll for using the M50 motorway in Dublin.

Eflow have changed their software/website and neither Mozilla Firefox or Google Chrome will allow me to pay this toll so its not a browser issue. The software has gone into a "loading" forever loop trying to find my car register.

I think eflow want me to register which I will never do !

I just want to pay a toll as unregistered.

Very annoyed,
[protected]@gmail.com

Just tried to submit this and again, you are asking me to register using social media which I do not subscribe to.
This is just getting worse.

When I try to pay my penalty, I am being told that my journey reference number and vehicle registration do not match, how can I then pay this penalty without incurring further charges?

I did sold a car at 18/05/21
10d28208
I tried to solve the problem by ringing the office number but the woman at the phone names Sandra was NO help at all. I did asked for her details to complain about her but she refuse to share her details. Now I am after getting second reminder and I am not willing to pay as I gave the car away almost a month before the journey happened. I do have a proof of selling the car with I will attach. Please contact me [protected]

We used the m50 once so we tried to pay on line for a 2 way but we only used it one way as we went home via maynooth, ur system crashed again and again taking 6.20 from us each time, we phoned on 26th to pay our one way which was 3.10. I've phoned 5 times and spoke to 5 agents who all told me different information and promised me call backs and no one ever contacted me or refunded me. Its now the 11th Aug.. disgraceful carry on from such a big company. Customer service is the worst I've dealth with and the staff are appauling and un helpful

Hi

We paid for tolls last Saturday and they were refunded to our account and we receive the pay a penalty notice for these journeys please can you send us a bill for the tolls only. I don't know why they were refunded to our account

As far as we were concerned they were all paid as we check the bank account after payment and hey money had been taken from the account.

I've attached the bank statement and the penalty notices

If you can contact me please on [protected] please with the outcome

Thanks
Stephen

To whom it may concern

Car Reg: 11D50441
I contact resolve team today at 9.51, Kyle was the agent i was speaking to. I explained I'm ringing to resolve what i feel is an ongoing issue, I paid off a debt in may and taught it was for April now getting told it was for march and my account was suspenede in may 28th as april and may payment didn't go through I did receive aload of invoice's but i tauth this was got to do with the issue i had in April when i was receiving invoice while i had the tag. I didn't understand, . I was told i got emails also, i dont read them as i struggle reading; i was then told they can offer me a settlement of €406.26 as they have to charge me at a higher rate, i asked to set up a payment plan and was told i had tw week. i explained i have taken the car off the road and i am only doing an appertentcship and need a different plan, need assitants and was told thats the best i can do, i aske to speak to a superviosr and was told he wont do anything for you, i request a call back. i asked again stressing how this effecting me and got told he wont discuss this any futher, i spoke with my local td to guide me and told klye this and he told me the ploicitiacan own the tti own the goverment and should not the system bascilly ?

I give you consent to my mother teresa kavanagh to deal with this
[protected] please contact her [protected]@gmail.com

i no i owe money, and just want to find a way to resolve this.i will post back the tag also.

Many Thanks
Andrew Smithers
105 Maelduin
Dunshauglin
Co. Meath

Journey was made and notification to pay was sent to our companty from EFLOW.
We logged on to pay, however it appeared there was no journey logged.
I rang the customer service helpline, who advised they also could see no journey.
another letter with Additional fees come in, I rang again giving references, vehicle reg, again nothign was showing.
I emails and have emailed 4 seperate times, and only has 1 response which is the following
Thank you for contacting eFlow Customer Service.

On 19/11/2020 we received your web message regarding TJZ****

Unfortunately, I was not able to trace your vehicle's transactions in our system from any of the details given.
Please confirm further details about these transaction, e.g. Journey Reference Number, Notice Number or your full vehicle details including registration plate number. Once in receipt of this information, we will be able to investigate further.
I replied by email with all the details again and have send another email today asking how to proceed. Still no help or advise given by eflow

I recently purchased a new van and there was a mix up in the toll payment between me and the previous owner.
I made payment of the two journey non the less and called eflow on 12 November 2020 at 20:47 and was on the phone for 2mins 40 seconds to a girl clearing it up.

Then on the 26th Nov 2020 was sent out two letters with a penalty attached for journey on 19th and 20th Nov I called again on the 27th Nov 2020 and was informed that they were fining me for the journey on the 2nd and 3rd and there was no record of the call on the 12th Nov, The guy just kept repeating himself as I tried to explain my situation and would not help or refer me to someone else when I asked.
I would of liked to have talked to someone with more manners.

Received August statement, issue date 2/8/2020, horrified to see charges of €124.20 attached to a vehicle that seldom uses any Toll roads and is used for local travel. I phoned Eflow 5/8/2020 spoke to Sinead, she checked and agreed it was incorrect, there was an incorrect digit read she said and these charges were not mine. She would ensure these charges were taken off the account, only charges I did owe was for a different vehicle in the amount of €5.20, balance owed to me €119
On Eflows "Important Account Information"on their Billing Email is clearly states that the billing period commences on the 12th of each month. I therefore checked my credit card account on 12th and 13th to make sure this payment was not charged, it wasn't, so all good, afraid not!
As I hadn't used the credit card I had no need to check it again until end of month, had a lovely surprise when I saw Eflow had charged €124.20 to my card on 19th August. I phoned again 29th Aug to be told Eflow put a credit on my account instead of either not charging it or refunding it. This was without my knowledge or consent, I would never use that much credit on Tolls if I live to be hundred, they could have checked my account to see I use maybe 4 trips per year on M50, that is it.. I insisted this charge be refunded back to my credit card, was told it would be 2nd or 3rd September before it would happen. Didn't happen.
I phoned again 3rd Sept, told my refund has been processed and should be back on card by 4th Sept. It is now 5th Sept, just received my September statement from Eflow showing a credit of €119 on my Eflow account. I have again phoned this morning, to be told that this statement was probably processed before accounts knew that this charge was to be refunded back to my credit card but €119 is being refunded back but guess what... it will probably take a few days and should be back in my account by Monday/Tuesday next week 7th or 8th Sept.
I asked to speak to a Supervisor / Manager, was told Supervisors do not "jump on the phones" but I could request a call back, which I did, but surprise, surprise... that can take up to 48 hours.
So... Eflow made a error in charging this amount, totally their fault, it was to be sorted 5th August, they fraudulently, in my opinion, took €119 from my credit card on 19th August, I have phoned them 4 times, it is now 5th September, 1 month since my original contact and I am still waiting for my money to be returned to my credit card, in the mean time I am being charged interest. As I didnt make any legitimate charges on my card this month I was unaware there was a minimum payment due so am liable for late charge now as well. This may seem like a small amount to this company but it isn't to me. All this stress, which is totally their fault but I am still waiting on my refund. I have now removed this vehicle from their system.
I have no complaint about the 4 members of staff I spoke to, they were pleasant and tried to be helpful

I moved from video toll to a ‘tag' account 3 weeks ago, in order to benefit from toll discount for my electric car. Every time a call eflow they tell me the ‘back office' is processing my application, and until then my ev will continue to pay full toll prices. They can't tell me when they will complete their checks. And they say I can't speak to anyone in the ‘back office' in order to pursue the matter. Eflow make it very very difficult to avail of the ev discount, 1 by making you shift to a new ‘tag' account that requires a €12 annual fee, and 2) making yihh in wait weeks and weeks to have your application processed. And i'm sure i'll have to chase them for a refund on the tolls that i'm overpaying for now.

To whom it may concern.
I paid a toll free of €6.20 to your company on the 10th of August. When checking my online bank statement I have discovered that 3 payments have been taken out of my account instead of just 1. Can you rectify thus problems for me please
Asap. My vehicle reg is 99Lk4799

I have attached a picture of my online payments. If I can be of any other help please contact me by email — [protected]@gmail.com or by phone [protected]
Regards Teresa Cusack.