eFlow
reviews and complaints

Trying to access the eflow website to pay the eflow toll in dublin 13 June 2022. th web page is not working from phone or PC, I am unable to make 2 toll payments.

I made a journey on the 14th May southbound across the M50 at 16.39:09 and returned again northbound on 14th May at 22:17:24. I rang up on the 20th May on the [protected] number at 13.48pm and paid €12.80 to cover the toll charge and the 1st penalty. I received a notice this morning (9th June 2022) for €97.40. I rang them up, as requested I emailed a copy of the bank statement to say the €12.80 was taken out of our joint account to eflow on the 23rd May. I was emailed back to say that they could only accept an official eflow receipt or pay zone receipt even though the girl I was talking to said to send a copy of the bank statement. I have proof the phonecall from my phone log, I have proof that eflow was paid from my bank.

I have been getting fines for unpaid journeys which have been paid, although the issues are rectified quickly through web chat, it is becoming quite irritating. The only suggestion from eflow is to open an account which I don't want and don't see why I should. How many others is this happening to and have paid double for their trips?

I can't see any reason why this is happening other than shoddy, sloppy software if eflow had to pay compensation to drivers every time this happens eflow wouldn't be slow about solving it

Ignorance is no defence but as a stranger driving first time on m50 how am I informed of charges and means to pay? We put money in every toll bucket encountered and are now being charged for three journeys on two dates plus penalties. Of course we would have paid charges if we knew we were incurring charges but we didn't.

Since when has a skoda yeti been "a bus or coach with seating for more than 8 passengers". Ignorance of reality is no excuse for overcharging

travelled from belfast to galway 19/20 november 2021 payed toll 20/21 november now received late toll notice epc website quite difficult to get all info on and no confirmation of email recieved by company would appreciate some recognition of complaint and resolution of issue

case no 23051-[protected]

mr stephen doherty

I was charged 5.34 for a toll payment saying i didnt pay, i paid this in a return payment before i made the journey then i got a letter saying i hadnt paid so i sent another payment through my vanquis card on the 10th march 2022 for 5.33 but i have since gotten another letter saying i owe more money can you look into please

I went online 10.09.2021 prior to using the M50 and paid the return toll of 6.20 euros and I have the email receipt from you stating this had been paid. At that time I wasn't able to put in my full VRN in as your system would only allow me to fill in the numbers of my VRN not the letters. At the time I thought nothing of this as I just assumed it was because I had a Northern VRN.

However I have received at least four or five unpaid toll notices since and each time the requested amount has risen. I phoned you on 18.01.2022 and asked why I was receiving these and gave the reference number of my receipt. The man I was talking to was able to see my transaction and payment and allocated this to my account. He advised that it could take 30 days to process to my account and he told me to ignore any letters I would receive in the meantime.

I have just received yet another unpaid toll notice last Friday 1st April 2022, however it was dated 21/02/2022! Why am I still receiving these notices when I have clearly pre paid the toll? I have attached photo's of my receipt and the most recent unpaid toll notice.

Dear eflow.

Despite sending you records of payment of my journey on 7/9/21 10/9/21 I have received a letter before debt collection from epc.

This matter is causing me personal distress.

I have tried to contact epc, office is closed and no email address is provided on the letter.

I would appreciate an early resolution to this matter.

Noelle Hollywood

11 Marlborough Gate

Belfast

BT96GB

I made a couple of trips to see a specialist in Maynooth and genuinely forgot to pay the fees.

Only today, months later, I have received a letter from EPC, expecting me to pay £505, I have had absolutely no correspondence in any of the time since I visited Maynooth, to remind me of the outstanding fees. Having looked at the Eflow site, apparently I should have been issued a first reminder, which was never received to remind me of the balance.

So I feel this fine is completely unjustified and entirely incompetent of the company.

I shan't be paying for their incompetence. Having read reviews on the company this seems to be a very common issue for no contact from them and also issueing fines for fees that have been paid in the past and it also seem that the fines are NOT enforceable.

I would appreciate contact back as i will not be wasting my phone bill on seemingly unanswered call also.

Please feel free to email me on [protected]@yahoo.co.uk to discuss

I made a journey over the M50 on 16.9.21 and returned on17.9.21. I paid the toll free at 2.43 in 17.9.21. This week, March 2022 I have received a toll request saying that the toll free had not been paid. I have phoned numerous times and they are insisting I owe €9. I have emailed and sent copies of the toll receipt and am being told I owe €9.Could someone please explain to me what I owe the €9 for as this was my first journey over the M50.

I have been trying to access the eflow website for 1 week now. My card expired and I need to manage my account. In the meantime, my wife has made several trips through the M50 and I'm not sure if the tag on my car is working. Why does a company with so much revenue not have their digital online payment systems working in this day & age?

I am contacting you again as I have received another penalty letter regarding my vehicle.

On 13 January 2022 after a phone call with your team I thought they had realised the problem and that it was now resolved. I had however requested confirmation of the solution but this never arrived.

On 8 September 2021 I drove my car GD70OUK (Golf Delta Seven Zero Oscar Uniform Kilo) on the M50 toll road. I paid the fee of Euro 6.20 on that day using my Ulster Bank debit card (debit showing on my bank statement 9/9/21). This was acknowledged by your team on 13 January call.

The problem that has occurred is that your system has pulled my Registration Plate through incorrectly - you think my Registration is GOLF OSCAR SEVEN ZERO ZERO UNIFORM KILO - this is not a Uk plate number it will always be 2 letters, 2 numbers, 3 letters, (not 3 numbers in the middle).

I would really appreciate if you could resolve this matter for me.

Please let me know by email or letter that it is now sorted.

Kind regards

Linda Craig

(Registered keeper and owner of grey Mercedes CClass Estate)

I received a Standard Toll Request case number23051-[protected] stating that I had not paid the required toll. I had in fact paid 2 tolls 0n 28/10/21 for the travel.

I tried to get through to th epcplc website but it would not accept the address. I sent numerous emails to eflow explaining my situation and informing them that my vehicle is a motorhome and not a bus. I forwarded the receipt number for the payments. If you look at the photos eflow sent me it is clear that it is a motorhome. I even took a photograph of the vehicle in all its motorhome glory and sent it to them. and they still said i had to ring them.

I eventually rang them and was on the phone 58 minutes trying to get it sorted. I live in Northern Ireland and the cost for my mobile is 19.5p per minute.

This is not the first time this has happened, a few years ago eflow tried to fine me because I had a people carrier and they kept saying it was a van. I had to contact their solicitors and it cost me over £30 in phone calls.

Why do they not have a UK number you can ring. I am out this money because of their incompetence.

I feel I should be compensated for these phone calls

I received a penalty notice from Eflow for two M50 trips dated 21/09/21. This notice arrived months later in December. I contacted Eflow regarding this and spoke to customer service lasting over 13mins, as I have multiple receipts from that time. They examined it at the time and said that actually there was no outstanding charge. I was passed to the appropriate person to rectify this and assured me that it had been rectified. That notice was for approximately £5.26. Today I received another penalty notice this time with an added £72.83 on top of that, for the same notice that I was told was incorrect, bringing the total to £83.53. Similarly the company website was down for any further queries etc. which I kept the screen shots etc. so I had no other way of checking this as the customer services rep never sent the email that I requested. Today I have rang six times to Eflow today to address this and why I have received this following clarification on the call back in December. I have spent in excess of an hour on the phone. I was cut off three times and on the third assured that I would get someone to talk to. That resulted in over 27 mins on the phone with no response to address this. I cannot access any team leader, complaints manager or any other personnel other than those that keep cutting me off or say that they cannot handle it but there 'never' is anyone to handle it!

The company is completely incompetent. I am looking at 8 receipts on my computer post that alleged unpaid fine and several of them have paid for journeys in advance. My account should actually be in credit however I cannot see anything as I'm told that no customer service agent can 'get into my account' as it is frozen, yet they are still taking payments I'm making for my vehicle? This is an absolute disgrace. I cannot fathom how this company operate - no procedure to escalate, no team leaders, no managers, nobody to deal with 'my account', nobody that can deal with my vehicle due to my address - going around in circles because nobody seems to be doing their job and when they say that they are, they don't do it!

I was given a direct dial number to supposedly get through to a person who could deal with it - that number is a direct dial to exactly the same call line as I went through ALL THE OTHER TIMES - I'm furious at this because it was just another way to cut me off and not do anything about this. This treatment is totally unacceptable and their money grabbing tactics. This notice sent is even factually incorrect in that it places my vehicle in the wrong classification. You cant even get proper contact details for this company - they are charletons and a farce!

Eflow - sent me a Letter with a 2nd notice reminder for an unpaid toll fee.

I do admit I forgot to pay the toll on the date of my trip which was the 23th of January but I did pay it on the 28th of January when I remembered.

I only received this letter yesterday dated 14 of Feb so not only is it saying my 2nd notice it was also doesn't mention the payment I did make.

Now I have resolved the Issue with Eflow since and they were very nice about it but I am a bit annoyed because when I was speaking about this in my office 2 of my colleague s have said they received the 2nd reminder letter and never got the 1st reminder letter.

So I am just wondering is this something Eflow are doing to get more money of Customer 's with not sending the 1st notice letters and only send the 2nd notice.

Its funny how the 1st notice letter isn't delivered and the 2nd notice is ?

Hello my name is David Hyndman Reference number [protected] Vehicle registration number NKZ8684 colour sliver. make ford focus . hello I used M50 Toll on 24/08 2021 twice outward and inward bound. and payed the toll at 18:05:07 at Applegreen Baldrumman Lusk .co Dublin and I have received 3 letters from saying I have not paid the last one threatening me with debt collection. I have called yous 3 times now so I am out the money in calls. can yous send me proof of payment please. my email is liz.[protected]@hotmail.com and this puts me of using the m50 toll again thank you D Hyndman

I travelled to Dublin in August 2021, from UK, used the M50 and paid the toll the next morning via phone.

During the next few months I receieved two letters from Eflow demanding payment with a fine on top, depsite the fact I contacted them on receipt of each letter and was told that it was their error and that the account for my car showed I owd nothing.

Yesterday, 4 February 2022, i received a demand from the debt enforcement arm of Eflow - EPCplc- demanding payment.

I have dealt with this issue and Eflow tell me my account is fully paid and on time!

I will not sail into Dublin again to avoid this utter nonsence. I would advise anyone considering using the M50 as a tourist to read TripAdvisor - the Disatisfaction rate is around 92%!

This may be a bit of a joke in Ireland but someone in authority should realise the damage it does to reputation. I own a house in the West of Ireland and will do all i can to highlight to others what virtually amounts to dishonest demands for payment.

I cannot get statements for my account (Acc no. [protected]). Part of the terms and conditions of my account are that I will receive a monthly statement by post, yet despite numerous requests, I have yet to receive one. I have been charged for a toll on a date and time when I was nowhere the toll bridge. I have tried several times to ascertain why I have been charged this, yet I can get no explanation. The charge, 6.30, is almost 3 times the normal toll. No one will tell me what this charge is for, or why I have been charged this when the toll is 2, 60. I cannot get a statement, I cannot get a breakdown of the charges. I have sent several emails, and can get no response. I cannot get receipts for journeys, which I need for work, and which eflow are legally obliged to provide. These journeys date back to February 2021.
Please forward all statements and receipts relating to my car for the year 2021 to the postal address associated with my account without further delay or frustration, and arrange for refund of the incorrect charge on a date when I did not use the toll bridge.
Kind regards,

Lelia Henry

Received pentality notice fine
The journeys were payed in full on the day.
Was told that the account didn't link.
Rang customer care and they found the payment
I looked to be sent out through post or email that account was payed in full
Told this could not be done
Was given a email for complaint email bounces back invalid email

Reg 171CE1549 journey reference [protected] time and date 20th November 12.41.17 I paid that fine on Friday 20th before 8.p.m.. it's taken off my account please .. check I also paid a fine on that date as well for 6.10 and I havnt reference number of the fine . But 3.10 and 6.10 are taken off my account and the 3.10 was for the journey on the 20th