eFlorist UK review: Disappointing bouquet and poor complaint handling

I rarely give negative reviews, as I always prefer to give a company the opportunity to rectify an issue before leaving feedback and, where possible, provide a more favourable review. However, on this occasion, I was disappointed with both the bouquet received and the handling of my complaint.

The flowers were ordered for my aunt on what would have been my late cousin's birthday, so this was a particularly important and emotional purchase. I paid £39.99 for the bouquet, plus delivery and card charges.

While the flowers arrived fresh, the bouquet delivered was significantly smaller and less full than the arrangement advertised on the website. I understand that substitutions may be necessary, but I did not feel the bouquet reflected the overall appearance or value of the product I ordered.

I contacted customer services and supplied photographs comparing the advertised bouquet with the bouquet received. During the course of the complaint, I dealt with four different members of staff and found myself having to explain the same issue repeatedly. Despite making it clear that my concern was the difference in size and presentation, I received several template responses focusing on flower care, freshness, and substitutions.

Unfortunately, I never felt that the comparison photographs or the specific concerns I had raised were properly considered. Others may have different experiences, but based on mine, I was left disappointed by both the product and the customer service.

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