EF Go Ahead Tours review: Refused to refund me the entire amount I was owed

Their customer service is horrible. They're great when taking your money, but when I ask for a refund (a refund because I downgraded my flight), they're non-responsive. Called multiple times over the course of 2 1/2 months! I was told my trip was paid in full and I was due a refund of a specific amount. A month later, I still hadn't received my refund and had to call and ask about it. A week later I received only a partial refund. They shorted me over $1,100 claiming I still owed money for my trip.

And then... they failed to send my GoKit, although my travel partner, and my five friends who had also joined the tour, all received theirs. I emailed the chat line and received a response of "...I can attempt to submit a request to our mail center today to see if we can resend the package..." and then "...Everything in the GoKit is technically non-essential for tour..." My trip is in 10 days!

Although, it's a small issue, it still would be nice to receive one like everyone else on the tour.

I will never take another trip using their services.