eDreams — have stolen money from me through baggage scam
My name is Rachel Logan and on the 26/10/15 I flew from Lanzarote to Glasgow Prestwick, arranged and paid for through eDreams. I arrived at the airport to be told the two 15kilo luggage bags I had paid to take on the flight were not showing on my booking. I was advised eDreams have been doing this all summer to people. I was given a receipt and told to email it to eDreams. I have been driven to my wits end trying to get a refund. I have submitted the invoice on the website and emailed it as well. I have spent hours on the phone, racking up phone bills (£15 this month on phone calls to eDreams). I am a 21 year old girl, I notice £100 when it's been wrongfully taken from me. I amongst many others have been scammed by eDreams and they are now refusing to give me my money back. What am I supposed to do??????