eDreams
reviews and complaints

The flexible travel date policy is totally worthless. Irrespective of the policy, there would be a USD 250 penalty for changing travel dates per person and they charge you for the fare difference. For a round trip you cannot change travel dates after you initiate the travel, for the return ticket. The travel date policy is a scam and I suggest nobody takes it. Its better to book directly with the airline.

I bought a round trip ticket for my son. Vancouver to Stuttgart and vice versa on August 17, 2021. They changed the time of flight with no notice. My son could not match with it and he decided to cancel ticket or rebook it. Nobody answered me except a robot, it was disgusting. So, he cancelled it on August 18, 2021.They sent me only a few meaningless email. Four months has been passed and I do not know what can I do right now. Nobody answered my call. Nobody gave me a clear response. Terrible Customer service. I think is a kind of fraud.

I have booked in this agency website many times, and now they say it is my mistake and they cannot do anything.

I booked a flight in the American website (as always, since I am living in Canada) and the price for my flight was less than 300$ (290ish). The next day just checking my account balance I saw that they did charge me 454$ instead. I talked with Edreams several times, with the airline and my bank, and of course they cannot do anything because it was already purchased.

The problem here was that they charged me in GBP instead of in dollars, which doesn't make any sense since I truly know I was watching the American website and prices were in dollars ($), but apparently the website did load somehow that it changes to the British form. And, of course this happened only at the last step, the payment. So those 296$ became 296£. This is completely their mistake and they are not taking any responsibility for it which is a shame. I asked them for a refund or a change in the flight but nothing is going to be done.

I do not know what else to do, because they did scam me and they are not going to solve anything.

eDreams is fraudulent website. They have no customer service at all. You cannot change or cancel your ticket. They offer very cheap tickets then cancel the ticket and the there is no way to contact them. I am surprised that Kayak.com has eDreams. Stay away from that side.

We need to resolve an issue with eDreams who have confirmed my booking with the wrong name. It is their error as had correct details, both from a booking I made with them recently through the same process and via my credit card payment. I have been on calls for 3 hours with them today to resolve and they tell me it has to be cancelled (at my loss) and then I need to rebook a whole new ticket. I find this incredible policy as it was their error? The more I read I see others have had the same situation - how can this be resolved before my flight?

I booked a flight with Edreams on 30/09/21 to fly from Melbourne to UK on 20/12/21 to fly home to see my family.
On 8/11 I received an email from Edreams simply stating that my flight had been changed and to login to see what the changes were.
I logged into the website only to find out my flight had been cancelled and that they were in the process of giving me a credit voucher. (NOTE: I paid $200 extra to be able to change my flight without incurring any additional costs)
I then looked into the 'Help' section of the website which advised to contact the airline to rebook the flight, so I called the Airline who then advised that as it was booked through Edreams I had to speak with them.
I then downloaded the Edreams app and it said the credit voucher was available so I managed to rebook my flight and it said 'pending request'. It has been stuck as this status now for MONTHS.
Since then I have emailed them numerous times asking for help on any email address I can get hold of, their website is really really poor and they have made it virtually impossible to get hold of anyone.
I have called their contact number so many times and each time it says 'you are not a premium member' and it hangs up. There are only 2 telephone numbers I have been able to find any neither of them have worked. I then tried to message them on Facebook and through their Live Chat channel and could not get past the automated replies.
Finally, the chatbot switched off and they put me through to a human who advised me that I would receive a callback within 72 hours which never happened. I then contacted them again through Live Chat and they said I had to pay extra if I wanted to change my booking, they completely ignored the fact that I paid extra money already to not have to pay extra fees! They then said they would check with the airline and get back to me. Again no one has. I'm now on Live chat for a 3rd time and obviously very very upset and no one is even bothering to reply to me even though it says I am connected to a human.
All I want is my flight changed as per what I paid for, a credit voucher or a refund but it is impossible to get an answer from this company. It seems like they are happy to take people's money and then when things go wrong they refuse to help. I wish to make this complaint in order to get my money back from them totaling $AU 1364.52

I booked an Air India flight in the month of March to Travel to Singapore from Mumbai on 12th Apr 2021. The flight got canceled by the airline. I called to eDram customer support Mumbai number. Customer care support confirmed, "the flight has been canceled and the amount is fully refunded by the airline and I can use the same amount to book another flight."
As the flight was not available through eDram site. I had booked from another vendor. After returning to Singapore I called eDram Customer Support and request a refund for the canceled flight. They took a request and advise it will take six months for a refund.
To date, I have not received a single penny from eDram.
Appreciate your help in this matter.

eDreams booking reference: 7042156408
eDreams booking reference: 7042169709

I have the same complaint about eDreams, I receive none stop emails that keep taking me to marketing sites if I try to unsubscribe.. how do I make this end. I have reported as junk, spam and yet it still hits all my mailboxes

Clicking unsubscribe just takes you to multiple different marketing groups. Not a true unsubscribe link.

Paid and received confirmation of flights from Manchester to Prague and Prague to Manchester we had a problem with checking in and they could not help at all, told us to go airport and sort it out directly with airline, we did this and we were not even listed for the flight only the return flight. phoned Edreams from airport they did not want to know, we had to but new tickets at the airport at a very high price directly from the airline, Edreams still disputing and blaming it on the airline, they book with own credit card and change your email making it very difficult to get information, proof sen to them that we were not listed and demand for our money back and also compensation re paying for new flights for something that was out of our control and we paid them in good faith, out of pocket for their error, still waiting on reply and what happened. Never use Edreams again and would not recommend to anyone.

Edreams charged my debit card without my consent..I was looking at the flights I choose tickets for me and my 2 boys I put all my info but changed my mind and never went forward to agree with purchase..After five minutes I got an email your booking is comfrmed...I tried to call unsuccessfully I downloaded their app I couldn't speak with nobody, I called many many numbers no answer..They are fast to take many from account but not so fast to answer on the phone...I spent 3 days calling number that I found on internet and nothing..How is possible they charge a card without an consent...That is ridiculous I will never ever recommend this company to nobody! My father is dying from cancer and I need to go to see him and now I don't know what to do at this point.

Hello I have a serious complaint. Since my last trip, Edreams takes the liberty of taking 6.90 CHF from my credit card. Prime its called I think. Impossible to cancel (your website makes it impossible to find), could you please cancel my inscription immediately. I have no idea how I became part of this, but I do not want to remain in this group.

I have sent three emails on the subject, no reply. I would like this to stop immediately ! I just got my last credit card bill an Edreams has again taken 6.90 CHF.

Please make sure that you stop this and confirm back to me by return.

Thank you,
Caroline van de Ven
[protected]@bluewin.ch
T +[protected]

I was forced to pay twice as they stated the my first payment did not go through. i have beem trying to get a refund for almost 2 months now. my airline has refunded the money into their account and theu are not willing to rwfumd my money to me. i have made many calls and have tried getting in contact. customer service is very bad. would not recommend

Edreams charged me twice for the same journey. What's more surprising is that the other ticket was booked for an unknown passenger.
This is the email I sent them after numerous calls to the company which told me that I was not entitled to a refund:

On Fri, 19 Nov at 9:04 AM, El Houssine Razzougui wrote:
I have booked one ticket and was charge twice for the same journey. The other ticket I was told was for an unknown person named El Souaken (confirmation number [protected]). The ticket I purchased was for "Mohamed Souken" who travelled on that day. The name "El Souaken seems to be a hybrid name including my own"El Houssine Razzougui"and my cousin's"Mohamed Souaken. I was charged twice the due amount I believe due to a fault in your system. I have called on numerous occasions to solve this. If this is not attended to accordingly, I will expose this to the maximum starting with this YouTube Channel and beyond: https://www.youtube.com/watch?v=iYtAe1PRv5w.
The transaction in question was made on
13/11/21. As can be seen on my statement, the transactions were made differently, the one amounting was taken only by Edreams, as if the system knew that it was a double booking and therefore took the full amount. The other transactions on the other hand was split up between Corendon Airlines and Edreams. Why would you charge differently for the same journey if there wasn't something you were well aware of? You knew that the 466 euros were a double booking and took it all. I called shortly after the booking when I saw that you overcharged me and was told to send a bank statement and that you would readjust. A few days later, you said that you would not refund me. Why? Why such methods? You either refund me or I would make it my duty to dissuade as many people as I a can from using your services. You have left me without cash flow and cause me great inconvenience while abroad with my pregnant wife. I shan't rest idly by if you don't address this promptly.
Thanks
El Houssine Razzougui

Edreams replied on the same day the following:

Re: 2513585 Overcharge for same plane journey
Inbox

Customer Care eDreams [protected]@case. edreams.com via freshdesk.com
10:57 AM (41 minutes ago)
to me

Hello

First of all, we would like to thank you for getting in contact with eDreams, and apologise for the delay in our response.
we would like to inform you that at first this booking [protected] was reserved then this one of yours [protected]. So it is not system error or mistake from our side, because the first booing was reserved with prime account and get discount but another one no that's why there were different amounts charged from you. both booking reserved with your own credit card and we can't now cancel or refund any one of them.
With Regards
Customer Care

I have cheked online and saw that many people experienced similar issues:
https://www.facebook.com/pg/Edreams-is-a-SCAM-578537645601314/community/
https://www.tripadvisor.com/ShowTopic-g1-i10702-k9734435-Double_charged_by_Edreams-Air_Travel.html

My Reference number is [protected]

why your company took my money even though i requested cancel!

credit card status was "Pending" but now has been changed to "Paid"

I am collecting similar cases and planning to sue it.

also, it is passed 1 week already.
No one contacting me even agent told me they gonna contacting me within 3 days.

I bought a ticket to London on your platform on Flight BA733 departing from Geneva on 10/11/21.

When I bought it there was no clear information on the fact that ONLY passports were accepted if you wanted to fly to the UK as European Union Citizen.

The booking website let me enter my Identity card number to finalize my reservation. (I think the form says :"if you have a passport" but does not stop you from booking the ticket if you don't).

At the airport, the BA check in assistant also accepted my Identity Card when I checked in at Check In desk, and so did Airport Security. Nobody ever mentioned or reminded me that as a European Union Citizen I now had to have a passport to enter the UK.
However, when it came to boarding the plane, the agent asked me for my passport and made it clear that I would not have been able to board the plane if I did not have one.
Luckily I took my passport along and was able to board the plane but if I had not I would have had to stay.

As passengers we are constantly never being reminded about luggage size and contents and health restrictions, so why are we not duly warned about such a crucial aspect of our trip, i.e. valid and acceptable Identity documents?

As a travel agent, you are obligated to inform your customers about their obligations. So, please make sure you change your reservation process accordingly to avoid unpleasant situations to future passengers iand therefore more complaints from them.

With thanks

Sabine Mudry

I purchased two 'flexi' economy return tickets with Emirates through eDreams from Sydney to Warsaw, purchased on the 20th of September 2021, for flying in July - August 2022.
When I received the tickets, only the outbound flights were 'flexi' and the return were not. Furthermore, on the 28th of September, Emirates emailed me to inform me that for operational reasons they had cancelled both of the return flights and rebooked me onto less convenient flights with a significantly longer layover in Dubai Airport, resulting in a later date of arrival back to Sydney. eDreams advised that they would send me further information on my available options on rescheduling, changing, or refunding the flight tickets, however, I never received this information despite calling multiple times.
On the 16th of November, I received another email from Emirates stating again due to operational reasons the flights had changed and now my layover in Dubai was 11:30 hours as opposed to the 3:30 hrs I had actually booked.
When I called Emirates asking about changing the flights back to the original ones, as I had discovered they had been re-established and available to book, the representative from Emirates advised me that there were indeed seats available on the flights I had initially booked and that my travel agency (eDreams) would be able to change my tickets for me, with Emirates not charging the travel agency for the change.
When I then recontacted eDreams, they advised me that there would be a $400 AUD fee for changing the flights due to the airline policy, however, Emirates had confirmed this was not the case. I was very frustrated by this point, as I was not asking for anything different to what I had actually booked to begin with!
I asked for a full refund, and rebooked my original tickets through Emirates directly. This refund has yet to have been approved. As a previously loyal customer, I am very disappointed with how eDreams handled the situation, and hope that my refund is received promptly such that I never have to deal with this dishonest company again.

Flights Sydney to Auckland return: NZ102 syd/akl 30 nov 2021 - nz103 akl/syd 07 dec 2021.
The airline cancelled the flights. The customer endeavored to contact e dreams on numerous occasions only to be told that they were dealing with flights which departed within 14 days. Now the message states they are dealing with flights departing sooner than the flight shown.
On the booking record is shows the flight cancellation has been resolved but the client has never been contacted, there is no record of the changes being effected. The client wished to change the flight to Tuesday 22 March 2022, same flights and return on Tuesday 29 March. The forward flight was available but is now fully booked and the client has had to book another airline for the forward flight. If e dreams cannot secure the return flight then the client demands through me the travel advisor that a full credit for all monies paid be credited to the card from which the original money was collected immediately.

I booked a multi destination flight (reference: [protected]), and it's putting my visa application at risk of being declined, because of the flight cannot be confirmed:

- When I initially made the booking, my flight did not get confirmed for 24h hours.
- After the 24h, I got an email saying that i needed to pay an extra €220 because the fare changed.
- of course, even if it is to give them money, eDreams makes it impossible to get in touch with them, so after a whole morning of waiting to talk to support, I finally got through and made the payment.
- I was told to wait for another 24h for a confirmation, after which I of course didn't get, because eDreams did not bother to make the booking.
- After another morning of waiting on calls to talk to support to see why I didn't get a confirmation, I was told to wait again for 5 hours
- I then got another email saying I needed to pay €65 additionally, because the fares changed again (!).
- I waited another evening on the phone to talk to support to make the payment - and have still not gotten a confirmation email.
- Got another email saying, that the original flight was fully booked, my booking was cancelled, and I need to check if I can book another flight.
- after calling yet again the support team, I was told I needed to wait another 24h to hear back on a confirmation.

NOT HAVING A CONFIRMED FLIGHT WILL PUT MY VISA APPLICATION FOR TRAVEL AT RISK, AND I MAY BE DENIED MY TRAVEL VISA.

It's an absolute disgrace, it is disrespectful of my time and my money, and an insult to people's intelligence.

I will never again, ever book with eDreams.

I booked two flights with your company ref number [protected] and I or yourselves put in the wrong surname for the second passenger you wouldn't change the surname for me so I had to book a third flight ref number [protected] I thought it was very poor of your company not to do this as everyone makes genuine mistakes kind regards john gladwin

Hello I made a booking on edreams booking number [protected] then after one hour I cancelled it, despite that at their website its written that you cancellation is free of charge if it happens within 6hours they didn't refund me directly and the refund made after 6days, and the refunded amount was around 25% less than what I paid .
The robot customer service said that I need to call them on such issues ?! I really don't know why I would do so and why I should pay more on international calls .