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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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Newest Edgars Fashion / Edcon reviews & complaints

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8:48 am EDT
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Edgars Fashion / Edcon cell phone nokia 1

Purchased new cell phone at edgars longreach mall on 22.6.18

Cell phone faulty within 2 weeks

Hand cell phone in for repairs under the warranty on 03.07.18

No news after 30 days

Went into store, they have no idea when the phone is

In september I go into the store, they escalate the problem

Customer service phones me once to say its being fixed

04.10.18 still no phone and no news from store

Your warranty states 30 days turnaround - is there a major problem, how long will it take to recover my phone - why is there no communication to me

A 7 day otf policy may have to be looked at. My phone packed in after 10 days, and has taken 90 days (so far) to repair.

Imei no. [protected]

Regards
Guy goode
[protected]

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Update by Guy Goode
Oct 08, 2018 6:39 am EDT

Thank you! Received my new phone a few days after filing my complaint.

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8:11 am EDT

Edgars Fashion / Edcon clarins

I received an sms advising that Clarins had a special offer. By buying 2 products I would receive a cosmetic bag and Clarins samples. I duly bought 2 Clarins foundations and received the cosmetic bag and samples on the 26th of September. On the 29th September I received an sms advising a 20% discount on Clarins products for that weekend. I consider it to be very poor customer care that I was not advised on the 26th that there would be another special in 2 days time, the Clarins Sales lady assures me she was only informed of the special on the 29th. Edgars is not the only store where Clarins is available and as I pay cash I am not obliged to buy my products at Edgars. I am a pensioner and the 20% discount would have made a big difference and enabled me to buy more products with the money that I had budgetd for cosmetics and skin care. I suggest that I am given a voucher offering me a 20% discount on my next Clarins purchases to be used at my convenience.

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9:48 am EDT

Edgars Fashion / Edcon account closure with paid up letter

Since i requested paid up letter three weeks ago... I did not receive any response for big company like edgas with bad service they are happy to see people in depts but when is come Service Sucks... I need my payup letter i want to do important stuff... I am not buy any morr at your store and post this well at social media... Call center staff they have being dropped off they are phone on my ears many times... Next step its ombudsman... I can't take this anymore...

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6:36 am EDT
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Edgars Fashion / Edcon service from manager

The Manger from Edgars Witbank 3420 instructed security personnel to banne me as a customer from the store because of his own personal issues. He embarrassed me in front of my colleagues. How can I mange my account if I can't enter the store. He asked if he can have a word with me and I said no I'm in a hurry and busy, he then said I should immediately leave the store and told the security guards to prevent me from entering the store ever again. This was on 02 October 2018.

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BruceKogie
, ZA
Dec 20, 2019 7:37 am EST
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Good day

I have been an Edgars Cash customer for many years and have been quick to complain when service was poor. We visited your Cresta store in October and were flabbergasted by the service of most of the staff on the floor. We enountered four individuals whose customer service was out the top drawer. Teboho, Mapule, Desiree and Refilwe were extremely good and helful. They made our shopping experience at Cresta one that we would not forget. This was absolutely fantastic especially since Customer Service was non existent for a very long time at Edgars.
My wife and I were at Edgars Eastgate last night and we were treated to exceptional customer service by not 1 staff member but by 3 and that exclused the manager that lifted up his hand to assist. We were shopping in the Mens department, picked out some items and were about to proceed to the Infants area when my wife asked me to get a shopping basket for our purchases. A staff member, Thokozani, working in the TM Lewin area immediately rushed to the door to get the basket for us. Wow, this was the start of a great evening at Edgars. We looked around for the Fashion Hotline as this was always near the Customer Service area but could not find it. It was pointed out to us by someone walking past us. When we got thre, there was no-one there and then I saw the manager, I think his name was Faziel. He came and tried to help us at the same time calling Phumzile to her station. She cam and assisted us with the location of the item that we were looking for and promised to call us the next day after locating the size that we were looking for, and true to her word, she called us to inform us that she had asked for the item to be held for us at East Rand Mall. Positiove strike 2. After this we went to pay and were attended to by Nthabaleng with a great smile and greeting. We paid for our goods and then asked her where the gift wrapping station was. She asked us to follow her and WHOA, she sat behind the table to wrap the gifts herself. Positive strike 3. By this time it should have been strike 3 and you're out, but this was a slam dunk, Edgars are well on their way to redeem themselves. These individuals have given us such special treatment and it all just seemed to come naturally for the,

Thank you so much, Thokozani, Faziel, Phumzile and Nthabaleng for makeing iur shopping experience so special. May you all have a Blessed Christmas and a great New Year. You will definitely be seeing us in the New year.

Regards

Bruce and Kogie Carls

T
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Tezza JVR
, US
Jul 11, 2019 1:02 pm EDT

SUBMIT A COMPLAINT

Schools Edgars Fashion / Edcon Customer Service Manager Donald
Edgars Fashion / Edcon / Manager Donald
Bedford Centre, South Africa
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I am extremely upset about the way the Manager on duty named Donald was rude, arrogant & seemed to have a hangover or perhaps substance abusing. I bought buccaneer school shoes of which I paid R370 for on the 4th July 2019. My child was suppose to go back to school on Monday when it opened, but he only came back from Durban on Monday night so he actually attended school on Tuesday this week. I thought perhaps the school shoes needed to be walked in so I forced him to wear them on Wednesday. Unfortunately he showed me his blisters this morning so I kept him off school. Therefore he literally wore the shoes 2days from 8am-2pm. I'm a single mom & I really feel that the manager was rude an inconsiderate. I will provide my childs school details to confirm my sons attendance. I literally saved money to buy him these shoes as I am battling as is, therefore I believe Bucaneer twice a year is better than other namebrands that last a month which in terms lands up been an expense every month. Please can someone assist me with a refund. This Managers name is Donald & he is from Bedford Centre, Bedfordview. Gauteng.

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Omeomya
, CA
Oct 02, 2018 6:59 am EDT

He asked to speak with you privately, you chose to say no, So you made this matter a public one in front of colleagues. Your embarrassment is your own fault.

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3:43 am EDT
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Edgars Fashion / Edcon quality

— Forwarded message —
From: Edgars Customer Services
Date: 20 Sep 2018 16:53
Subject: RE: Quality Complaint OCC:[protected]
To: [protected]@live.co.za
Cc:

Good day,

Thank you for your email.

Kindly be advised that a proof of purchase will be required as this shows the date and time of the purchase for auditing purpose.

Please provide the month and time of when the purchase was made.

Reference number: [protected]/GO

Kind Regards,

Edgars Customer Services

— Original Message —
From: [protected]@live.co.za
Received: 2018/09/18 02:18 PM
To: Edgars Customer Services
Subject: RE: Quality Complaint OCC:[protected]

Good day

I havr bought 2 at Springs Mall and 2 at Carnival Mall in Brakpan.

Are you going to replace the jeans that has torn or mustvthis just be my loss

Awaiting your feedback

Regards

On 18 Sep 2018 13:08, Edgars Customer Services wrote:
Good Day

Thank you for your email kindly provide us with the name of the store where the jeans are usually purchased as we need to escalate this query to the store management, thank you for your inquiry and bringing this matter to our attention.

Kind Regards

Edgars Customer Services
— Original Message —
From: [protected]@live.co.za
Received: 2018/09/17 08:43 PM
To: Edgars Customer Services
Subject: Quality Complaint

Good day

Over the last maybe 10 years I have been buying the Stone Harbor jeans for my husband and the quality was always excellent. But in the 6 months the quality of these jeans are terrible. I bought 4 jeans in the last month and a half and all off them has torn. This is ridiculous as I never had this problem. It never tear at the seams of the jeans but on the material itself. What's wrong with your quality. I do not have the slips anymore as I paid cash but this is not nice. Those jeans are expensive and one would expect exceptional quality for Edgards

I would like to hear from you as I cannot afford to buy 2 jeans every month due to poor quality

Regards
Yolande
[protected]

This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on [protected].
The disclaimer also provides our corporate information and names of our directors as required by law.
The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002.

P Please consider the environment before printing this email and/or any related attachments
edcondisc

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3:22 am EDT

Edgars Fashion / Edcon blacklisted and not receiving account statements

E.Lee
Acc [protected] - according to customer care voice number this account do not exist or is wrong.

In april 2018 I applied for a Cell phone contract - they advised me that I am black listed by Edgars because of account not paid.

I went into th Bethlehem branch and paid the acc of +- R400.00 told them I never received a statement neither a phone call or sms from them but they blacklisted me. I asked them to rectify .

In June I tried again for the Cell C phone contract same reply Edgars has black listed me.
I went into Brits Edgars and found the staff very helpfull they phoned the cutomer care centre after a hours battle to get to a realy person to help they spone to the lady and the phone was handed to me after which the lady promised me that within 48 hours they will send me a buying letter this was promisedon the 4th of September and I am still waiting.
Please assit me urgently.

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8:48 am EDT

Edgars Fashion / Edcon edgars customers are being ripped off

I am writing to you as I am appalled to discover how Edgars customers are being ripped off. In my opinion this goes beyond a company needing to make a profit direct to day light robbery.

Yesterday I purchased Jocky and Bear body shorts for my Husband and 2 sons costing me nearly R3000 for 6 pairs each, as a customer I should have peace of mind that when needing to purchase clothing and I select a shop, that I get charged a reasonable amount.

Today I went to Makro and discovered for the Same Jocky and Bear body shorts pack of 3 was R170 cheaper. At a bulk food grocery store. Meaning I paid R1674. More making the purchase at Edgars

What sickens me is that I cannot return the unused underwear, due to your policy. So you steal from clients and then have a policy in place that they can't do a thing about it.

This is disgusting and I am going to spread the word how Edgars rips off clients. This is Exploitation to the highest degree.

I insist senior management explains this to me, as I am ready to go on a Social media campaign to inform other customers about the appalling pricing difference at Edgars. I have my suspicions that underwear is not the only line that have this insanely ridiculous mark up.

Expecting to hearing from you soonest. I am leaving the country for a week on Saturday. Perhaps mail communication for now is appropriate.
Attached is my slip from Edgars and Makro's purchase.

Michelle Keir

[protected]@diversestaff.co.za
[protected]

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1:55 am EDT

Edgars Fashion / Edcon double charge on a normal purchase

Its been over a month now since the day of the incident and my query is not resolved.
I was promised that it will take 48 hours to reverse my funds after being double charged at the store, I was doing a normal purchase and I sent all details that were required.
ID Number, Bank Card Number, Bank Statement

Date of the Incident: 25 August 2018
Store Location: Edgars Promenade (Western Cape)
Incident type: Double Charge on a normal purchases
Contact Number: [protected]

I have sent my bank statement showing the double charge to [protected]@edcon.co.za, I have been doing follows ups non-stop and went to the store multiple time, seems like no one is paying attention on my query.

Kindly assist this is very unsatisfying

Thanks

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12:53 am EDT

Edgars Fashion / Edcon closing my account

Hi there I want to close my account with Edgars. We no longer have an Edgars store in Piet Retief so don't need an account anymore. I would like to pay outstanding amount and close account how do I do this online. I tried closing my account while they were still open but every time I went there they always had a excuse of them being to busy or they are off line. Now they are gone and I can't even pay off my account. Please help.

Maika Lilje
maika.[protected]@gmail.com
[protected]

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7:07 am EDT
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Edgars Fashion / Edcon unauthorised insurance and ongoing account errors

I have requested several times through email to reverse all insurance billing on my account.
I requested for all charges not authorised to be removed from my account
The accounts department is very unhelpful
My account is paid in full, and I am still receiving a statement for charges that was not authorised by me?
I have requested for proof that I signed for insurance and funeral cover yet no consultant can assist.
My account is now in debit when there should be a zero balance, if i do not make payment my account gets handed for bad credit listing!

In today's economy is this how a client who pays their account in full get treated? My account was in debit for R12 000 and is fully paid for. I want this matter escalated as it has been ongoing since January, very disappointed in Edgars service.

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2:56 am EDT
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Edgars Fashion / Edcon unauthorized charges to my account

A charge for 'Partner Protection' has been charged to my account since 2005 without my authorization. Edgars/Edcon refuses to reimburse me or credit my account to the amount illegally charged to me.
I have never been married and have not been in a relationship since April 1996 when my fiancé was killed in a car accident.
this moths statement shows they have removed the charge but no commitment to give my money back in anyway.

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12:12 pm EDT
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Edgars Fashion / Edcon unauthorized airtime and data subscription

Good day. I have received a message saying I've activated data and airtime subscription. I've been phoning for a couple of times wanting to know how I can be assisted to remove this but is being send from pillar to post. In the meantime the balance keeps on accumulating. I received my paidup letter in May and this airtime stuff was opened after I receive my paidup letter. I even received a message saying they will hand me over for my account that's 3months over due. I'm thinking of opening a case of fraud because someone is benefiting with an 084 number which I never used in my life. So Im not being assisted at Edgar's now I'm reporting this at the Ombudsman and reporting Edgar's to hello peter. Meanwhile my credit report is being damage because I can't get credit because of Edgar's negligence. Evertime someone from customer service says the person that handle my queries submitted it to the wrong department or it was never filled. My ID no [protected] Mr HD Fiellies. Cell no [protected]. I anticipate positive response

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6:37 am EDT

Edgars Fashion / Edcon employee related issues

I am a concerned customer and wish to relay some issues to the attention of the management of Edcon. There are Jet shops in Botswana under the management of a certain Matlhodi Tau and the employees there are made to work over time and are never paid for hours worked in over time.

There is a general feeling in all employees under her that she misinforms management in order to keep overheads (costs) low and be seen as if she is performing well.

I wish to put this to the attention of management because this may lead to a serious labor issue if left unresolved. in many instances she keeps the staff compliment way below the actual reqired number so that she keeps costs low.

She then over works the few staff members and turns down their claims for over time. At times even basic pays are reduced without any explanation

I hope this matter will be given the attention it deserves

I will like to remain anonymous for personal reasons

Regards

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8:25 am EDT

Edgars Fashion / Edcon crazy charged

I pay my account every moth R200 sometimes R250 and last time when I checked, my balance was plus minus R430.00. What suprise me my balance doesn't go down.

Payment: R200.00
Date: 02/07/2018
Current balance: R433.23

Current balance: R433.23
Payment: R250.00
Date: 04/08/2018
Current balance: R419. 25😳😳😳

Current balance: R419.25
Payment: R200.00
Date: 01/09/2018

Current balance: R326.50😳😳😳

I don't think I owe Edgars anything here, in fact they owe me.

Tomorrow it's Sunday I'll be in their store and I'm expecting very sweet fruit full answers. If I'm not satisfied with their answers then my choice will be closing the account.

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8:33 am EDT
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Edgars Fashion / Edcon jamie oliver knife set warranty

Good day I contact boardmans with regard to my jamie oliver knife set i bought in 2013. the set has a 25 years warranty. Lerato the buyer requested i take the ste to boardmans cresta on 14.07.2018 which i did do. i have followed up and chased this query and had no reposnse to date, Lerato has not colelcted the set from boardmans since then and when i phone and query this i am getting the run around.

ref: [protected]/go

this is unacceptable. when i called today 28.08.2018 they told me that the store manager said i must come collect the knives but i called Saturday and he told me Lerator still had not come? Some one would call me Monday. Now the story has changed and now the knives are back at the store. i called them right now and they know nothing about this and the knives are still at the store and no one has collected them...

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1:41 am EDT

Edgars Fashion / Edcon unauthorised charges on edgars account

Hi

My ID NO is [protected] . Name PR Singh.

I went to and Edgars in Pietermaritzburg Church street in June sometime, cant actually remember the date. I was harassed by telephone calls to pay my overdue account. I argued with the call centre agents that i do not owe that amounts per month as my account is low with Edgars.

Anyway, when the cashier at Edgars went into the account to check, we found that I was being billed 200 rands extra for airtime, something that does not even exist for me, I was being billed from April. She then called the customer care centre and I spoke to the agent there. They said that they were going to refund the money to me, but to date that has not happened. they were going to call me back and that has not happened either and the billing continues!

I am very unhappy with the way Edgars treats their loyal customers. This is a criminal act as far as I am concerned. I would be taking this further soon.

Please call me and sort this issue as I am constantly on the road and do not have time to be contacting Edgars all the time.

Regards
Pravesh Singh
[protected]

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11:45 am EDT
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Edgars Fashion / Edcon negligence of staff

Edgars causes my mother humiliation due to their staff negligence. My mum made a purchase from Edgars at the Ballito junction on the 3rd of August 2018 and she went to return the blouse on the 26th of August 2018 she had previously bought and thought she would take something else to her liking. Upon entering the EDGARS store the alarm was beeping at the entrance. The security lady asked to look at her packet and noticed that an alarm tag was still attached to one of the items of clothing in the packet. My mum was so shocked and appalled upon seeing this. The security lady then took the garment and removed the alarm tag and returned the packet back to my mum . My mum didnt take this lightly, she had called to speak to the manager who she complained about how incompetent her staff is and the humiliation she faced. This was utterly humiliating and embarrassing because other customers in their store thought my mum stole from the store. Howcome the alarm didn't ring before when my mum left the store when she made the previous purchase.?it goes to show the kind of security measures Edgars has in place in their stores. The manager even told my mum the security lady shouldn't have taken out the alarm and given you the packet. She apologised for the fault and said to my mum she will deal with the cashier who made this error. She had also said another guy in customer services will assist my mum in giving her some sort of compensation for the negligence of the store. Despite the humiliation my mum faced she still made further purchases from the store. Once she was done she had gone to customer services and asked to speak to the guy who said he will sort out this fault. When she got there she was told he had left the store and gave another lady to attend her. This is so unethical as he gave his word that he will assist her. When my mum was attended to by the lady at customer services she was just given a R100 gift voucher for the humiliation she faced. My mum is elderly, she just accepted it thinking it was fine. But it is infact NOT fine!, is this all that EDGARS can compensate for the humiliation my mum faced ? She was treated with no respect. We purchase regularly at Edgars and we pay cash not CREDIT! We are law abiding citizens and loyal customers of Edgars how can we trust shopping in a store that lacks ethics and principles. A store where staff run away from their duties and cause innocent people like my mum to be publicly humiliated. This is not acceptable, how is Edgars going to compensate for the negligent behaviour of their staff? Their security personnel should come into question? If my mum didn't have her previous docket with her I shudder to think of the consequences she could have faced with the law all because of the incompetency and negligence of Edgars staff. My mum could have been arrested yet she was an innocent victim in this entire ordeal. We seriously need to think about where we shop and how can a reputable store like EDGARS treat their customers in this appalling manner. I would really like to know how is Edgars going to fix or compensate for the humiliation my mother faced. Is a measly R100 voucher going to fix the public humiliation ? This is just unacceptable.

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9:11 am EDT
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Edgars Fashion / Edcon underwear not in good condition

Good day, my name is Zikhona Tito I have bought underwear at Edgars a month ago I must say am very disappointed because the underneath is peeling off which is a product of Shelly the ones with no lactic, and this was not the first time I have experienced this kind of service I bought a handbag which started peeling of the handles 3 years ago and when I buy tops they always torn the first time you wash them I am very disappointed with this kind of service I always get from Edgars from now on I will think twice before spending my money at Edgars as you know the value of money and you spend to a shop you trust so much but you always get turned off on how their products are.
contact : [protected]/[protected]

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4:39 am EDT
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Edgars Fashion / Edcon customer service - payment re-allocation request not actioned after 7 interventions.

I have today submitted this to [protected]@edcon.co.za with all relevant proofs and e-mails.

I have been a longstanding customer of Edgars and pays my account - regularly more than the instalment - every month via EFT. I have two Edgars beneficiaries loaded on my bank - one being my account and one being my husband's account. My husband account have not been used for the past year.

During July I have inadvertently made my payment (R600 on 26 July) to the incorrect Edgars account. When I realized this, I immediately sent and e-mail with a Proof of Payment to '[protected]@edcon.co.za' informing them of my mishap, supplying all relevant details and requesting them to re-allocate the payment. I promptly received an e-mail acknowledging receipt.

As I am aware that these things take time I only phoned on 2 August to check if my account balance is correct. To my horror I found it to still incorrect. The call centre lady then checked for me and confirmed that the payment is reflecting on my Husbands account on the 1st of August. (why it took 4 working days to reflect is something I still need to take up with my bank) . She promised to send it through to the correct people and I said I will check later in the week.

The 5th of August I was in Edgars and bought some clothes. No mention was made of the outstanding payment and I alleged that it was corrected. On the 7th I got a SMS reminding me to pay my account, but I ignored it as I was of the opinion that my account is up to date. On the 9th I visited Edgars again, and when I wanted to buy something I was informed that I need to make a payment before I can buy. I immediately went to the in house customer services and they had to phone to check my story. We had to wait more than 50 minutes for somebody to get back on the phone just to inform us that they have found the info and will look at it on Monday. When I asked why Monday the answer was it is weekend. This was on Thursday and Friday was a work day according to my knowledge. When the lady helping me asked if they cannot re-allocate the payment the answer was no.

On Monday I followed up and the call centre lady was very helpful but informed me that she cannot do anything herself. She will however send this through to accounts. I just gave up as I had a very busy day. I was pleasantly surprised when somebody from Edgars actually phoned me and asked for the Proof of payment. Although I have sent this twice already I requested an email and he very helpfully sent me an email so that I can just reply on it. This I did. I also requested that I must be informed as soon as the correction was made.

On Tuesday 15 August I was in a management meeting and on a five minute break when I received a call from Edgars. Expecting it to be the confirmation that everything was Ok, I answered and lo and behold it was the Debt collecting department. At this stage I was extremely irritated and quickly explained the scenario to the lady, telling her I am in a meeting and that I do not really have time to talk to her. I referred her to my record where I suppose the e-mails that I sent can be traced, but she insisted that I give her the account numbers, and even after I said I had to go as the meeting is starting again she just kept on and on. I was forced to put down the phone at this point. I received an SMS telling me to pay my account. I also received a e-mail regarding the late payment.

Today is the 20th - nearly a month after my initial e-mail and when I wanted to check my account balance on the internet, I was told that I need to make a payment. Now I had enough!

I expect that the payment that I made on the 26th will be reflecting on my account forthwith, and that NO extra charges will be debited against my account. I also expect my credit record to be set straight.

I expect an apology for having to follow up on this 7 times - this is the 8th time. This is the worst customer service I have ever received, and if this is the way Edgars is treating their customers it is no wonder that they are in trouble and have to consolidate operations and close some of their stores. If a turnaround is required get rid of your extremely inefficient call centres or give them the mandate to help out immediately. Also get rid of anybody telling a customer that they must wait until after the weekend if the query is made on a Thursday. Empower your in house customer service staff, or fire them. If they must phone for everything, what use are they - you can just as well put a few telephones on a workstation and let the customer phone themselves.

I attach the correspondence and expect a correction and written reply on my query within 24h.

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3:51 am EDT
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Edgars Fashion / Edcon accounts

My Edgars card was stolen on 21 January 2018 in Gauteng at the Botanical gardens in Roodepoort. I Reported it immediately via my cell phone and then submitted the appropriate documentation at the Lichtenburg branch on 22 January. I have sent many emails and called to enquirer about the progress of this dispute as someone already used my card without my permission on 21 January. Nothing has been done about this and I am receiving threatening emails from the debt collectors even though there is an ongoing dispute. When I ask for feedback on this case no one can answer me they only say that on their system it shows that the case was escalated. Now it has been almost 8 months without feedback.Please assist me with this.

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