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Eddie Bauer Complaints & Reviews

Eddie Bauer / my whole order and returns.

Woodman69 on Jan 21, 2019

I originally ordered a $12.50 Web Plaque Belt, they sent me an $80 pair of Guide Pants that I called and informed them of and they sent me a free return label and I shipped the pants back. They acknowledged the return and told me they cancelled out the order and I had to order a new one...

Eddie Bauer / customer service

Dana E. on Dec 22, 2018

Went to the outlet store in spokane valley washington today. Had several items that I was purchasing for christmas presents. The line was very long. I had to use the restroom and it was urgent as I take medication that is a diuretic. I asked to use the restroom and was told, "we don't have...

Eddie Bauer / terrible customer service and shipping time

Hannah Redding on Dec 12, 2018

This has gone beyond anything I have ever experienced, and I would like to start off saying I will NEVER be ordering from Eddie Bauer again. I placed a very small order - just one fleece pullover - on November 22nd. The item was shipped on November 25th and had an estimated delivery date...

Eddie Bauer / service

Christie Goldstein on Nov 24, 2018

I am getting unauthorized charges from I did place an order but Eddie Bauer charged me a lot more than I should have and also charged me multiple times. I tried to contact them several times by phone and emails, but no one ever picks up the phone or will email you back. My...

Eddie Bauer / Horrendous

Mr Baxter on Oct 24, 2017

Absurd! I bought several items from them with an expedited delivery that would take 2 days. On the next day I got a message from them saying that they back ordered it due to an unforeseen situation (what is it, I wonder) and delayed the delivery for several months. SEVERAL MONTHS! It i...

Eddie Bauer / eddie bauer holding excessive funds from checking account

ldama on Sep 26, 2017

I placed an online order with Eddie Bauer on 4 Sep using a debit card for the amount of $584. They put a hold on my account for the same amount until they shipped my order. On 7 Sep they did a hard charge for the amount to my account and shipped the merchandise--but never lifted the hold...

Eddie Bauer / Buy elsewhere

Rachel Williams on Sep 13, 2017

What a messy site!!! Buggy and stupid. It asked me to put some information and I did. But when I were scrolling the pages down and kept constantly popping up asking me to enter this information.It pissed me off, so I contacted their support who gave me absolutely stupid advice about what...

Eddie Bauer / jogging stroller

Maryloutyson on Sep 9, 2017

I bought the eddie bauer jogging traveling system stroller for $250.00!!! I and so disappointed with how much i spent and how terrible it is!! It does not steer, and no it is not locked in the front. The tire never goes the direction you want it to go and you're usually just dragging the...

Eddie Bauer / Winter jacket

rflumenbaum on Mar 21, 2017

I received the jacket I ordered on sale via Bauer website and found a restaurant receipt from a town in Laureltown NY in a coat pocket. The jacket had obviously been worn and used. There were no tags on the jacket so clearly the item was sent as a used item although I bought it new from...

EddieBauer / low quality

Bridget on Aug 10, 2016

I've ordered a shirt from and it was very poorly made and quality was terrible. It was just a simple shirt but it did cost a lot just because it was a EddieBauer shirt. It was a birthday present for my brother so I really did not mind the price. When it arrived it looked... / They refused to return money and said to pick from the collection. But there was nothing to pick from

Reviewer63356 on Feb 19, 2016

My wife bought me a suit and white shirt. The shirt was small for me, so I went to the store of I asked the sales person to change the purchase, and she told me to choose something from their collection. However, I didn’t find anything and decided to get money back. To...

eddie bauer-down coat / delay my order

cheny_1983 on Jan 6, 2012

I made my order on 2011-12-16, until Dec 27th they told me the clothes was sold out and they will send my order before 2012-1-6, so I want to cancel my order my order on 2011-12-28, but they said " I'm sorry, and you can not cancel you order, I will send you oder on 2012-1-6", Today...