CB Online Shopping Eddie Bauer Complaints #22-41

Eddie Bauer review: Service

Kairan Liu of Golden, US

Feb 26, 2021 4:03 pm UTC

I did a reservation online and I was told I need to pick up at 1850 29th Street Boulder, CO 80301 in 24 hours. I drove 35 mins from Golden to Boulder today to pick up. However, the store was temporarily closed for weather reason on a sunny day. It was "Open" on google map and I have not been informed about the closure at all. All other shops in Boulder are open today except Eddie Bauer. I understand there was some snow last night. But at least I should be informed about the closure as I made the reservation. I made the trip for nothing.

I called the customer service and the store the other day. They refused to trans the product to a closer store and asked me to make another one hour round trip or pay extra for shipping. They want me to take the full responsibility.

Desired outcome: The product should be shipped to without costing extra

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Keywords:

closed closer store closure customer service informed pick up product reservation responsibility round trip shipping shops snow store sunny day trip weather

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Eddie Bauer phone numbers

+1 (800) 426-8020

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+1 (425) 755-6544

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Eddie Bauer emails

customercare@csc.eddiebauer.com

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Eddie Bauer address

10401 NE 8th Street Suite 500, Bellevue, Washington, 98004, United States

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May 26, 2026
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