Eddie Bauer review: Poor customer service

On February 4th, 2021 in the afternoon, my wife and I visited the Eddie Bauer store at the Chinook Centre location in Calgary, AB. Normally I purchase EB items at the Market Mall location which, I must say, has excellent customer service. On this day I was returning a pair of First Ascent pants because the front zipper was broken. This is not the first time this has happened to me, I have had to return a couple of pants in the pass for the same reason. This is the first time for me returning an item at Chinook location and I was quite shock at how rude one of the clerks was especially to my wife, arguing that they don't take back items without a receipt and that according to this person she has never seen pants returned because of zipper breaking. My wife pointed out that she was being rude and she said to my wife that she can leave the store. I said to her that's enough of this kind of behaviour and everything became quite from then on. Lucky for us the other clerk in the store took my EB loyalty number and was able to see that the pants were purchased a few months ago and she got me a new pair right away, no receipt was needed. I work as a health care provider in ICU and I use EB pants for work as well as for hiking. I love the pants, very comfortable and the design is excellent, all I would say is the achilles heel of the pants are the zippers. They can break sometimes a little to soon. That being said EB at Market Mall has always repaired or taken back pants for an exchange. The staff at Market Mall are excellent and in the future I will be shopping only there for my EB products. I will never return to the Chinook location again.

Sincerely Alfred