The complaint has been investigated and
resolved to the customer's satisfactionResolved ECCO — sole of shoes disintegrating
resolved to the customer's satisfaction
Dear Sir / Madam.
Having purchased another pair of your shoes about 2 or 3 years ago and living in Spain they are only worn for a very small time during the winter, in was very disappointed to find on returning home after a day out that there were bits of black being left all over the floor. on taking off the shoes i was very surprised to find the heals of the shoes were disintegrating and of course they are no longer fit to go out in. I was wondering if any one else has suffered similar problems or maybe it was due to a poor batch.
Hopefully this information will be of use to in sorting out what must be a problem.
Keith W Jones
The complaint has been investigated and resolved to the customer's satisfaction.