[Resolved] Ecco Shoes — I no longer buy ecco!
It appears that nothing has changed at Ecco. I used to buy Ecco shoes for their comfort but found that on three pairs of shoes the centres of the soles came away after little wear. The reason for this as far as I could observe was simple. It appears to be that they stamp their 'Ecco' brand name large and very deeply into the rubber sole to the extent that it weakens around that area. Believing that I was doing them a favor, I wrote to them (no reply) and subsequently spoke to them (with little courtesy). They told me to send the shoes back to them. I replied that I would if they sent me the postage or they could ask their local dealer (just up the road from me) to pick them up. They refused. Their customer service is appalling. I no longer buy Ecco. End of story.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Ecco Customer Care's Response · Oct 02, 2018
You can go to our website at eccousa.com to submit a claim. For sole issues, the warranty goes beyond the 1 year. At the bottom of the home page, you will see Warranty under Services. Click on this to submit a claim and receive a prepaid return label so you can send in to us. Nancy ECCO Customer Service
Ecco Customer Care's Response · Oct 11, 2018
Hi Phil. You can send your golf shoes into us for a Warranty Claim no problem. To submit a Warranty Claim, simply visit www.us.ecco.com . On the bottom navigation, under SERVICES, select Warranty. The Warranty Claim process will be explained in detail. You will be prompted for all the needed information. For sole issues, the warranty goes beyond the one year. Once complete, you can print your Prepaid Return Label or E-mail it to yourself to print later. Then, simply package up your shoes, apply this label and drop off at any US Post Office. You will receive an e-mail when your shoes arrive at ECCO. Nancy ECCO CUSTOMER SERVICE
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