Ecco
Reviews and Complaints

I have been wearing ECCO shoes (as well as sneakers, boots, and sandals) almost exclusively for around twenty years and have generally loved them for their comfort. In spite of this, I have just ordered my last pair. I ordered a pair of shoes online because my local store didn't have my size (a common occurrence with ECCO) around three weeks ago. After waiting ten days for them, they sent the wrong size. I called and requested they send them express mail since this was their mistake and I didn't want to wait another ten days for shoes I paid $150 for. No deal. The woman said she would send me a return label to drop them off at UPS and that she would send the send the replacement pair as soon as she received notification from UPS that I had dropped them off. Now, another seven days later, I have heard nothing - no shipping notification - no refund - nothing. I called to find out what was going on. The customer service person (who turned out to be the same one who had promised to send the shoes as soon as the notification came) was extremely condescending and said she had sent them on Wednesday - not at all when she said she would - which should have been the Saturday before that. I asked her why she didn't send them as promised and why had I not received any shipping notification and she told me to "calm down." She had sent them on Wednesday and they were scheduled to be delivered next Thursday. She was altogether rude and condescending and not the least bit apologetic for lying to me or for my having to wait such a ridiculously long time for a pair of $150 shoes. There is no excuse for such a lag time in this day and age and even less of an excuse for ECCO subjecting me to such rude and condescending treatment. Again, my very last pair of ECCOs.

I have had my boots for a couple of years having paid around €160. They hadn't been worn during the summer, and when I took them out to wear they looked OK. By the time I walked to my car, drove a few kilometers and got out, I found that both soles from the heel forward had detached and crumbled into powder. This was deposited on the carpet of my car, and has ground in and stained that, as well as leaving a trail of rubber pieces in the restaurant I entered.
Only on looking at your site, I found that there are thousands of complaints stretching back many years, and it appears nothing has been done except a few exchanges when complaints were pressed. Footwear at this price should not biodegrade, and should have been withdrawn at the first signs of the problem.
Please advise what action I should take for restitution
Paul Akehurst de Visme (Portugal)

Over a month ago I order a pair of Ecco shoes. Money was paid through safeslbillpay. Weeks later I received a pair of shoes - not Ecco and nothing like what I ordered. Very cheap shoes with gold lettering stamped on the side of the shoe. I wrote many, many times without success. After submitting order number and pictures many times ( they claimed they didn't receive the original pictures) they finally claimed the company who mailed the shoes for them sent the wrong shoes. I paid $20 extra for the original shipping. Now the company wants me to keep the shoes and pay more money to get the ones I ordered. I have contacted the company many times with no success. What a scam.

Bought a new pair and used less than 10 months showing signs of defect on the base and heel. Written to ECCO and took 1 month to have their response and finally reverted is not their defect, though admitted is part of the "bubble trap during manufacturing process". I don't mind to return the shoe for their study but no replacement given. OMG...

Email written as below:
On 15/08/2016 at 10:15, VML Info wrote:
> > > > > Dear Sir,
The Quality Team has explained that the bubbles are not defect but
the air-trap during production process. Would you mind to send over the
shoes to our shop at Gurney Paragon so that we could have a deeper look on the defect signs of sole disintegration as you mentioned.
Thank you.
Regards,
vmlinfo

Ecco will not provide an exchange or refund for shoes that do not fit correctly.

I bought a pair, which were fitted too small. Fortunately in the store I thought they might be a little too tight, so I exchanged them for a larger pair before I left the store.

After wearing them for a couple of hours, they became intolerably painful. So I went back to return them.

They said foot pain was not an excuse to exchange or return shoes. So I am out about $160.00.

I must say also that these were very cheaply made, probably in China or a similar low wage country. They could not possibly have cost more than $10 to the company.

Anyway, there are so many reputable sellers of footwear that you can find something good without going to Ecco.

Don't get caught in this trap like I was. Any reputable company will at least exchange your purchase. Most will refund your money if there's something wrong with the shoes. But once Ecco gets youyr money, you're out of luck if there's a problem.

Exactly a year ago to the day I bought a pair of Ecco hiking shoes for 150 Eros (1.200, 00 kunas) in Zagreb, Croatia from their importer or franchiser KRM Adriatic - Ecco.
Within a year heals are completely - 100% worn out and beyond repair which I tried with a local shoe maker.

I filed a complaint and received an rediculous answer that there were nothing wrong with shoes but that the damage had been cause by inappropriate usage! Should I have worn them indoors only? Or use them as gloves instead.

Now being a loyal customer for more then 10 years, I have been buying the same type of shoes approximately every second year on the average. Buying them yearly seems a little too excessive demand.

Because of that rude, unprofessional and tactless approach by the importer in Zagreb I am contemplating of bringing them to the Court in Zagreb and of course forgetting about Ecco shoes ever.

DG

In October 2015 I wrote about my disintegrating Ecco boots while traveling to Bhutan––thankfully they decomposed in the Shanghai airport and not on my trek. As an owner of an adventure travel company I take outdoor equipment/clothing very seriously––boots/walking shoes, being on the top of the list––we recommend brands we trust based on performance. Equipment failure can really effect your trip. I have never seen failure like this––disintegrating soles.

After bringing this major flaw to the attention to Ecco USA. I was 'shined on' never receiving a serious response from them––not even an apology for the inconvenience––except for "you have a nice day". I could box up the dead boots send them to Ecco for inspection––even if they offered a new pair, why would accept them. Ecco doesn't seem to take this major design flaw seriously, because they still sell the same 'Track' models. With all the same complaints I've read on the Web, I'm amazed that Ecco has not addressed this. Or at the very least have a warning on the box.

I bring this subject up again because my wife and partner contacted me today from Sri Lanka to tell me the same thing happened to her Eccos––they decomposed while she was walking––just like mine. Imagine what it would like being away from everything on a trip and have your trusted 'expensive' walking shoes disintegrate––leaving you with a real problem.

With so many excellent shoe brands on the market, no one should have to go through this. For any serious traveler/outdoor person stay away from Ecco shoes––they're expensive garbage. They can ruin your day, and a whole lot more . JD

A few months ago, I wore a pair of ecco hiking shoes to work because of bad weather, To my shock the soles began to disintegrate and fall off the shoes. Wherever I went I left a trail of mud-like latex.
Yesterday I wore a pair of ecco dress shoes to work, They were brand new. Again the black soles and heels fell apart, leaving a trail of black crumps following me. Disgraceful for such expensive shoes.

Very bad service at Macquarie shopping centre ecco. He promised to help me to find the shoes. But He just put the sample on the table and start to service the others. He totally forgot me and let me wait more than 15 mins. Finally, I really cannot stand any more coz he kept service the customer late than me. I will never go to their shop anymore and will not recommend any friend to buy their shoes!

Purchased pair ladies grey sandals from a shoe shop in Portugal 2014. Have had light wear in them over two summers, as I mostly wear croc flip flops. This week 25th November 2015, after wearing them out walking for four hours, I find a split in side of my foot. A piece of plastic incorporated in the design - inside the fabric - of the right hand sandal has cut my foot! Can I have a replacement pair or my money back from the manufacturers? Mrs Beverly Mansfield Yacht Clemmy Marina de Lagos Algarve, Portugal.

These are comfortable and nice looking shoes. However, I've had two pairs fail due to lousy materials in the soles. First pair just stripped off. Leather uppers were near new. Sole was gummy. Second and most recent pair just started crumbling -- leaving bits of rubber flake all over. Again with the leather uppers in new condition. Please see pictures for the failure. Note how little wear there is to either the uppers or soles. My guess is the company needs to hire a chemist -- they can't be trusted with rubber compounds. Shouldn't happen to $200 shoes -- even the Chinese junk lasts longer. Given other reports here it also seems the company doesn't stand behind their product.

Having found this website, I can see I'm not alone. For a $289 pair of shoes to have the soles disintegrate in chunks - in the middle of a Boardroom meeting is totally unacceptable. It's now happened to two pairs of Ecco shoes - I have seven, because comfort-wise they've been exceptional. I contacted the "Customer Service" line and received zero sympathy or empathy. Unbelievable. It's never happened for any other expensive brands I've worn and indeed never for cheaper brands - yes, soles might wear down - but to literally disintegrate without warning - crazy.
It is certainly the last time I'll buy Ecco shoes.

wow, tried unsuccesfully to get my ecco shoe repaired, the soles kept splitting. took them back to Nordstrom, who then advised me to send it back to ECCO. Ecco said they do not warrenty soles of their shoes.. the shoe is really in great shape on the top, but teh soles are splitting off. Ecco said they cannot resole them nor will they replace them no warrenty on soles, and the shoe has only been worn about 8 or nine times (not in rain, snow or sleet
never buy an expensive ecco shoe, money down the drain.

I purchased Ecco Sandals. Very comfortable and expensive. I had a pair that I have not worn but a few times and decided to sell on eBay. They were in perfect shape (or so I thought). The buyer loved them but took them on a trip and the sole disintegrated. She sent me pictures. I had to refund her the total purchase price plus shipping. I was skeptical but started looking online and saw many many complaints of soles falling apart. I checked out my other sandals and one of them is starting to do the same thing. Can they be made of recycled material? Why do they continue to make crap and charge so much? They should be put out of business.

I purchase about 4 years ago a pair of ECCO Goretek shoes. I have only worn these shoes about 10 times. I live in Florida and never need the use of these shoes unless going to north climates when cold and or snowing.
I went on Thanksgiving this year 2014 to New York City. On my very first afternoon in the city I walking thru Central Park and my wife looked at me walking lopsided. She asked me to stop and lift up my foot and she saw the bottoms of my unworn shoes the sole was disintegrating and falling apart. The center of the shoes (underneath) had a tear in them that went thru the entire sole. I had only brought the one pair of shoes-ECCO shoes on my vacation.
I then puled out my phone and find out that there was a local store that sold ECCO shoes and got in a taxi and went there. Luckily before they closed that evening (Sunday). Since I did not have any other shoes with me I had to buy another pair of ECCO shoes which set me back about $250. .

I bought a nice pair of very comfortable ECCO shoes some time ago. They did not get worn very often, probably only 2 or 3 days each month. Imagine my surprise today when I cam home and realized the inside of the heel sole had totally blown out. It looked like a blown-out tire on the highway! On closer inspection of the other shoe, the sole was rotten and pulling away from the leather uppers. They are not new shoes, but I've never had a pair of shoes, even tennis shoes, do that. I tried to find a "comments" or "contact us" link on Ecco's page, but apparently they don't want to hear from any of their customers. They were good shoes for a couple of years, but don't depend on them for durability.

After just six months of minimal wear, the soles started coming away from my Ecco boots. Utterly appalled, I have asked Ecco to fix them, but I'm told their policy is to 'give a credit note'.

A) This does not respond to my needs as a customer - I want the boots to be fixed so I can continue wearing them.
B) This is hugely wasteful from an environmental standpoint - they are effectively recommending that I throw away the current pair and buy new, reinforcing the 'throwaway convenience culture' that's rapidly depleting our natural resources. This also contradicts their only policy on respecting the environment.

Never buy Ecco, that's my advice. The shoes are poor quality (I know other people who have had similar issues with the soles coming away and not had time to complain) and the customer service is worse than shoddy, it's diabolical. From what I can see, their mantra of selling high quality shoes and being a 'market leader' in environmental performance is totally fraudulent.

I recently bought a pair of Ecco Women Biom Hike. But the shoe bothers the heel from first time trying. It is totally intolerable even when wearing for one hour in the house. The insole is leather and very poorly designed at the back. It is tough and hard and the colored plastic part at the heel has deformed the inner shape of the boot in the back part. I go mountain climbing very often. It has been 15 years that I only use ecco hiking shoes and they have always been perfect. But this time the design is really bad. I took the shoe to the retail store where I bought it but they say as I have bought it in a 30% sale they cannot change it with another make or model for me. I still have payed a lot and I really don't know what to do.
I think Ecco should be try to satisfy old clients and I am totally disappointed now. Even on the Ecco there is no place for leaving complaints.