Dyson reviews and complaints 1
View all 78 complaintsDyson - vacuum and customer service
Got a DC24 Animal in Mar 2012, it broke in May and I still don't have it back.. Called Dyson and they walked me through there "easy fix" It did not fix it... I sent pics as requested, and the same day I sent extra pics to Alexandra at Dyson, I got a letter in San Diego saying the engineers said there was nothing wrong with it. It is broken, the beater bar doesn't work, suction is bad...WHAT DO THEY THINK, CONSUMERS ARE DUMB...How did I get a letter from Chicago to San Diego the same day? I didn't, it was posted 5 days before they asked for pics of the broken beater bar... So they lied again. I Had to threaten lawsuits against them to take the vacuum for service.. Sent it it in Dec 16th 2012, today Feb 24th, 2013 and still no vacuum back...They wont return calls, all the supervisors never return calls. I have this documented by recordings and videos also... This broken beater bar damaged my carpet in May 2012, and no resolve to this issue either still to this date... Now they wont call or email back, and I have had a non working vacuum since May 2012, and no vacuum since Dec 2012, as it has Disappeared in the shop somewhere.. And guess what also, they are no longer pert of the BBB, they pulled from to many complaints..SHAME ON YOU DYSON INC.
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Have had Dyson vacuum in the local repair shop twice now, as it keeps losing suction. Dyson refused to replace or refund.